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Papillon Lagoon Reef

3.5 star property

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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Ecotours
Double Room, Beachfront | Beach/ocean view
2 restaurants, breakfast, lunch served; local and international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Spa
  • 24/7 front desk
  • Pool
  • Room service

Explore the area

Map
Diani Beach Road, Diani Beach, Kwale County
  • Kaya Kinondo Sacred Forest
    ‪8 min walk‬
  • Diani Beach
    ‪17 min walk‬
  • Galu Kinondo
    ‪6 min drive‬
  • Mombasa (MBA-Moi Intl.)
    ‪101 min drive‬

Room options

View all photos for Double or Twin Room, Garden View

Double or Twin Room, Garden View

Double or Twin Room, Garden View

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Beachfront Suite

Beachfront Suite

Beachfront Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Garden View

Family Room, Garden View

Family Room, Garden View

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Beachfront

Double Room, Beachfront

Double Room, Beachfront

  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 1 Double Bed

Similar properties

Aerial view

Diamonds Leisure Beach & Golf Resort

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.1 out of 5, Very good, (122)
The price is €147
for 1 room
includes taxes & fees
12 Apr - 13 Apr
Diamonds Leisure Beach & Golf Resort

About this property

Papillon Lagoon Reef

Family-friendly fun on the beach, with outdoor pool
At Papillon Lagoon Reef, spend the day on the beach where you can enjoy scuba diving. Then return for a meal at one of the hotel's 2 restaurants.
Papillon Lagoon Reef offers 149 air-conditioned accommodations with complimentary bottled water and hair dryers. Accommodations offer separate sitting areas. Guests can surf the web using the complimentary wireless Internet access.

Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available.
During your stay at Papillon Lagoon Reef, you're just a quick walk from Kaya Kinondo Sacred Forest. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine while dining at Baobab Restaurant Terrace
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a playground
  • 8 minutes by foot from Kaya Kinondo Sacred Forest and a 3-minute drive from Diani Beach
  • Airport shuttle service available for a fee
Papillon Lagoon Reef offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, an arcade/game room, and multilingual staff are also featured at the family-friendly Papillon Lagoon Reef. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Diani Beach hotel.

Baobab Restaurant Terrace - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Poolside Bistro - This bistro specializes in local and international cuisine and serves breakfast, lunch, and light fare. Open daily.
Pool Bar - Onsite bar. Open daily.
Lagoon Lounge - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Italian, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Baobab Restaurant Terrace
  • Lagoon Lounge
  • Pool Bar
  • Poolside Bistro

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Scuba diving
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via boat and shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces a smart-casual dress code at the restaurant in the evenings. Collared shirts and closed shoes are required for men.

Renovations and closures

The property is closed between May 6 and June 15.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KES 6426.16 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: KES 6426 (one-way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To get to the property, guests need to transfer by boat and shuttle. Transfers need to be confirmed by contacting the property at least 48 hours before travel at the number on the booking confirmation. Papillon Lagoon Reef offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 0

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Papillon Lagoon Reef Hotel
Papillon Lagoon Reef Diani Beach
Papillon Lagoon Reef All Inclusive
Papillon Lagoon Reef Hotel Diani Beach

Papillon Lagoon Reef Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 15 reviews
Rating 8 - Good. 3 out of 15 reviews
Rating 6 - Okay. 4 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

jaden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
If you want a getaway, get away from this hotel!
This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property. That being said, although it has good bones, it suffers from poor service and lack of maintenance. Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed. I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help. Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not. Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place. The beachboys will stalk you and will follow you and will watch you. Very creepy. There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere. Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job. Overall: Not even a last resort.
Stayed 3 nights in Jan 2024

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness
The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service.
Stayed 1 night in Jan 2024

6/10 Okay

Sameer

Travelled with group
Disliked: Property conditions & facilities
OK Experience
I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part.
Stayed 4 nights in Jan 2024

8/10 Good

Korazon Akwino

Stayed 1 night in Jul 2023

4/10 Poor

DZMITRY, Minsk

Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
6 out of 10
The stay was okay but I wouldn't return. I paid for a type of room and upon arrival they had assigned me something totally different. I would have been okay with it if they would have asked me first. The family rooms don't have tvs. The AC is on a schedule and does not run during the day. You can't feel the ceiling fan when sleeping because they have a piece of fabric over the beds. It would have been smarter to put mesh. The room's already decent size. The food was good. The property needs updating. I primarily chose this location because it was all inclusive.
Stayed 2 nights in Dec 2021

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay anywhere else!
Our recent stay here was beyond what we expected! Every single member of the staff as outstanding from the manager Anthony who assisted our needs. Frederick in reception that helped us book our train/flights. Fredrick and Mary at the cash bar who make the most incredible pina coladas. Sarah and her daily massages. Henry, Raphael, Albert and Victor. The rooms were very comfortable, clean and we enjoyed the monkey, baboon visitors each day. The atmosphere here is calm, clean and relaxing. We will be back!
Stayed 3 nights in Dec 2020

8/10 Good

isabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel très bien situé. Personnel très sympathique. Cadre idyllique
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive beach hotel
The food was better than expected, nice pool with no loud music. Right by the beach in the south end. Staff helpful and Even gave us a WiFi booster. Unfortunately it didn’t help so only WiFi in lobby. Monkeys steal your stuff. But good value for money.
Stayed 6 nights in Oct 2023

10/10 Excellent

veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piccolo villaggio in cui non manca nulla: cibo vario, personale cortese e molto disponibile, animazione soft e non stressante, camere sempre pulite..... insomma tutto perfetto
Stayed 6 nights in Aug 2023

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable, lieu superbe avec piscine et mer à proximité. Services impec, je recommande +++
Stayed 3 nights in Sep 2023