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Emara Ole-sereni

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Emara Ole-sereni

Seasonal outdoor pool
Seasonal outdoor pool
Daily buffet breakfast (USD 30 per person)
Premium bedding, minibar, in-room safe, laptop workspace
Property entrance

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Nairobi West, Nairobi, Nairobi County
  • Nairobi National Park
    1 min walk
  • The Nextgen Mall
    8 min walk
  • African Heritage House
    11 min drive
  • Nairobi (WIL-Wilson)
    14 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, laptop workspace

Superior Room

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Room, 2 Single Beds

  • 49 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Premium bedding, minibar, in-room safe, laptop workspace

Superior Room, 2 Single Beds

  • 29 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, laptop workspace

Deluxe Room

  • 49 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

  • 42 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Emara Ole-sereni

Luxury Nairobi hotel in Lang'ata with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and a seasonal outdoor pool. Change of towels is available on request.
Emara Ole-sereni offers 148 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Emara Ole-sereni. During your stay, you're just a quick walk from Nairobi National Park. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Nairobi National Park and 8 minutes by foot from The Nextgen Mall
Emara Ole-sereni offers its guests a full-service spa and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A 24-hour business center and 4 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 486 square feet (45 square meters) and includes conference space. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Emara Ole-sereni. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Nairobi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Acacia - Onsite restaurant.
Sky Lounge - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Oasis - Onsite bar. Open daily.
Karibu Cafe - Onsite coffee shop. Open daily.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: USD 30 for adults and USD 25 for children
  • 2 restaurants and 1 coffee shop/cafe

Restaurants on site

  • Acacia
  • Sky Lounge
  • Oasis
  • Karibu Cafe

Things to do

  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space (486 square feet)
  • Meeting rooms - 4

Outdoors

  • Terrace

Spa

  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emara Ole-sereni

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 30 for adults and USD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in April and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emara Ole sereni
Emara Ole-sereni Hotel
Emara Ole-sereni Nairobi
Emara Ole-sereni Hotel Nairobi

Emara Ole-sereni Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 46 out of 78 reviews" "
Rating 8 - Good. 10 out of 78 reviews" "
Rating 6 - Okay. 10 out of 78 reviews" "
Rating 4 - Poor. 3 out of 78 reviews" "
Rating 2 - Terrible. 9 out of 78 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Quintin

Stayed 1 night in Sep 2024

10/10 Excellent

Quintin

Stayed 2 nights in Sep 2024

10/10 Excellent

Yen Lung

Stayed 1 night in Sep 2024

6/10 Okay

Ferdinand, FPO

Liked: Cleanliness, amenities, property conditions & facilities
I arranged an airport pick-up with the hotel and nobody came to pick me up. I ended up taking the airport taxi. I pointed it out to the receptionist during check-in and the person did not seem to care. No apology. That was a really bad first impression. The room was average and definitely not a 5 star hotel. There were three elevators but it took forever to get on one, either they were just really slow or had electrical and mechanical problems.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It took me three tries and thirty minutes to get a key that worked for my room. Your staff could not have been less accoubtale.
Stayed 1 night in Sep 2024

8/10 Good

Kiara

Stayed 1 night in Aug 2024

2/10 Terrible

Quinn

Disliked: Staff & service, amenities
Your staff work me up at 6:45 for no reason. Lights in room won’t turn off. Terrible choice wish I stayed elsewhere
Stayed 1 night in Aug 2024

2/10 Terrible

Catherine

Disliked: Staff & service, amenities, property conditions & facilities
Underwhelming experience from the property itself to the food and amenities. Not what is expected of a reportedly 5-star hotel.
Stayed 1 night in Jul 2024

6/10 Okay

sydna

Business traveller
Disliked: Property conditions & facilities
Bath floors very slick when wet
Dangerous floors around shower. Wait staff poor
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, amenities
The place is just nice . Clean, good food, very friendly staff etc. I enjoyed being there!
Stayed 1 night in Mar 2024

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conjection from non residents, lift waits and commotion’s
Stayed 2 nights in Jun 2024

10/10 Excellent

Dennis, Fishers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always. Sis loved it and will be back. Best way to bribe aunty to watch the kids 👌
Stayed 1 night in Jun 2024

8/10 Good

OLUMIDE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Visit
It was an amazing stay
Stayed 5 nights in May 2024

6/10 Okay

Erick

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Clive

Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I had to describe the Emara, I would say it is security wrapped in comfort. They are very accomodating to my desire to check in early and staying past my check out time because of my international flights. I would recommend speaking directly with the staff and not relying on the information from the TV. They have more information about the services of the hotel. They were also able to get me a doctor when I got sick. He came to my room. When things didnt go as I expected, they focused on resolving things quickly and immediatelly. I will definitely stay there again.
Stayed 5 nights in Apr 2024

10/10 Excellent

HOSNI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
Thank you for the kindness and the nice service you granted me during my stay, see you soon.
Stayed 3 nights in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility
Extremely nice property near the Nairobi international airport about 15 minutes away
Stayed 1 night in Feb 2024

10/10 Excellent

Roxanna, Compton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is pure luxury! Not only is it overlooking Nairobi National Park but the rooftop pool is beautiful. The beds are comfy and soft. The breakfast and dinner buffet are so delicious! We ordered room service for one of my nights and the food was so savory. I highly recommend this hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooftop and being able to look out at Nairobi National Park to watch the sunset. I appreciated the security as it made me feel very safe that it was required for vehicles to be checked upon arrival and bags sent through metal detector before entering. My room was very clean and comfortable. A special thanks to David! He provided me with tons of recommendations for things to do and bars/lounges. He even recommended an amazing drink while I had lunch at the restaurant on the third floor. He was a pleasure and though this was a solo trip whenever I saw him I didn’t feel alone. Thank you David and Alecko! If ever in Nairobi again, I will definitely stay at Emara Ole Sereni! I also will be recommending to all my family/friends!
Stayed 2 nights in Feb 2024

10/10 Excellent

Roxanna, Compton

Stayed 1 night in Feb 2024

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on New Year's Eve so the lobby and front desk area was a mad house, took us 40 minutes to get to our rooms as the party gore's wouldn't let us board the lift. Otherwise our stay was pleasant
Stayed 3 nights in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and tasteful s adjacent to game park
Stayed during day only until new years evening flight Bach to the UK. We chose the hotel for its proximity to the park and so we could catch some rest before our flight. Unfortunately due to New Year’s Eve celebrations starting before 6pm with loud music and the air conditioning not getting cold enough we could not sleep. The minimum setting was fixed at 19 deg, and no cold air could’ve been obtained. Overall the food and service and hotel ambience was perfect otherwise.
Stayed 1 night in Dec 2023

8/10 Good

Rajul

Stayed 1 night in Dec 2023

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located not to far from the airport and had a really great roof top bar and restaurant
Stayed 1 night in Nov 2023