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SureStay Plus by Best Western Mobile I-65

2.5 star property

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Photo gallery for SureStay Plus by Best Western Mobile I-65

Reception
Daily self-service breakfast for a fee
Desk, laptop workspace, iron/ironing board, free WiFi
Buffet
Daily self-service breakfast for a fee

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
180 W Interstate 65 Service Rd S, Mobile, AL, 36608
  • Dauphin Street
    ‪14 min walk‬
  • Spring Hill College
    ‪15 min walk‬
  • Mobile Botanical Gardens
    ‪7 min drive‬
  • Mobile, AL (BFM-Downtown Airport)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus by Best Western Mobile I-65

Hotel in Mobile with a fitness center and a 24-hour business center
A fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
SureStay Plus by Best Western Mobile I-65 offers 94 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Mobile hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus by Best Western Mobile I-65. During your stay, you'll be within walking distance of Dauphin Street. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Self-serve breakfast served daily for a fee
  • Amenities include a 24-hour business center, meeting rooms, and laundry facilities
  • Onsite recreation includes a gym
  • 6 minutes by car from University of South Alabama and 11 minutes from Mobile Cruise Terminal
WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus by Best Western Mobile I-65. Free self parking is available.

This Mobile hotel is smoke free.

For a fee, guests can enjoy self-serve breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Self-service breakfast available for a fee daily 6:00 AM–9:00 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Microwave
  • Mini-fridge

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • 24-hour business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 122
  • Wheelchair-accessible parking
  • 7 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Hotel Mobile
Comfort Inn Mobile
Surestay Plus By Mobile I 65
Comfort Inn I 65 at Airport Blvd
SureStay Plus by Best Western Mobile I 65
SureStay Plus by Best Western Mobile I-65 Hotel
SureStay Plus by Best Western Mobile I-65 Mobile
SureStay Plus by Best Western Mobile I-65 Hotel Mobile

SureStay Plus by Best Western Mobile I-65 Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 69 out of 190 reviews
Rating 8 - Good. 40 out of 190 reviews
Rating 6 - Okay. 24 out of 190 reviews
Rating 4 - Poor. 21 out of 190 reviews
Rating 2 - Terrible. 36 out of 190 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Price is very good, breakfast was decent. Beds were comfortable. Lacked internet connection
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIRTIEST ROOM EVER
This had to be the dirtiest hotel I’ve ever stayed at! When we pulled back our covers, there was pubic hair all in the bed. We asked for clean sheets which had yellow stains all over it but we were assured that they were clean. We had no option to leave because town was booked out due to hurricane. Would NEVER stay here again even if I was paid too!
Stayed 1 night in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk were wonderful thanks
Stayed 1 night in Nov 2024

10/10 Excellent

Allison

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome, especially the front desk lady at night!
Stayed 2 nights in Nov 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Dwight

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place I have ever stayed. Upon arrival sheets were dirty and no covers on any bed. Took over 20 minutes to get new sheets. My wife left room to go down hall and propped the door open. The desk staff gentlemen just popped in the room without knocking. He turned and left before I could say anything to him. We did not get fresh towels and went to front desk to get new ones and it took over an hour to find any staff in the whole building. The breakfast was not when even worth the time. You get as better meal at Krystals. I will never start here again and will warn everyone else not to stay.
Stayed 2 nights in Nov 2024

2/10 Terrible

Julian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
says good high speed internet and ethernet cables can be provided but none of that it true whatsoever
Stayed 1 night in Nov 2024

10/10 Excellent

Eugene

Stayed 3 nights in Oct 2024

8/10 Good

Anthony

Stayed 2 nights in Oct 2024

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness, staff & service, room comfort
Crash Pad
The first night I reserved a room was for 10/10 when I got to the room they had no more rooms that were clean. I made the reservation while on the road and was confirmed by your service. At 2:30 am I had to locate another place. Decided to try after a couple days . Checked in with no hassle. Breakfast was just okay. Overall it served its purpose as a crash pad.
Stayed 3 nights in Oct 2024

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dibt Stay
Stayed 4 nights in Oct 2024

10/10 Excellent

kobi

Stayed 1 night in Oct 2024

10/10 Excellent

Brijuana

A
Stayed 1 night in Sep 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Melissa

Travelled with family
Good price
Stayed 1 night in Oct 2024

4/10 Poor

Caley

Business traveller
Liked: Staff & service
I would rate my stay here below average because my room felt "wet or moist". Also the refrigerator door would not stay closed and the internet was very week.
Stayed 2 nights in Oct 2024

4/10 Poor

Sayde

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good deal for the price! The manager was very pleasant and the staff was great. The first floor smelt like marijuana and cigarettes… the AC worked but made a weird noise. I’d say overall it was good. Had to ask for a new sheet immediately because I always check the mattresses and bedding beforehand and it was dirty… but everyone was accommodating and nice. Room wasn’t terribly dirty but definitely dirty. They need to deep clean it.
Stayed 2 nights in Oct 2024

8/10 Good

Bob

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything went well, the room was great for what we needed. Cleanliness was ok with normal wear and tear, one of the beds skirts needed cleaning and looked moldy. AC was on point and cold! Other than that the halls and rear door entrances smelled of smoke and weed smoke.
Stayed 2 nights in Oct 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice place
Stayed 2 nights in Sep 2024

10/10 Excellent

Annis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and clean hotel
Stayed 2 nights in Sep 2024

4/10 Poor

Crystal

Liked: Cleanliness
Stayed 2 nights in Sep 2024

2/10 Terrible

Kassie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
While the staff was amazing and friendly, the place is dirty and many things were broken. The air conditioner, the sink, etc did not work. The keys did not work…several other people experienced the same thing that we met in the halls of the hotel. We evacuated from hurricane Helene, so not many options by the time we arrived or we would have left. The place smelled terrible of smoke, although they say smoke free. It was just awful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brijuana

Travelled with family and small children
Everything was great!
Stayed 1 night in Sep 2024