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Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel

Indoor pool
Point of interest
Point of interest
Exterior
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub

Explore the area

Map
3 Appletree Square, Bloomington, MN, 55425
  • Nickelodeon Universe
    ‪3 min drive‬
  • Mall of America
    ‪3 min drive‬
  • Sea Life Minnesota Aquarium
    ‪3 min drive‬
  • Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.)
    ‪6 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(7 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(17 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(57 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(11 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room

8.8 out of 10
Excellent
(23 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Communications, Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Communications, Roll-In Shower)

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Communications, Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds (Communications, Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Comm, Mobil, Access Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Comm, Mobil, Access Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible (Comm, Mobil, Access Tub)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel

Hotel with free airport shuttle, near Mall of America
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Weekly housekeeping is available.
Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel offers 430 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 43-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Bloomington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel. During your stay, you'll be within walking distance of Mall of America. Enjoy features like free WiFi in public areas and a free roundtrip airport shuttle, plus an indoor pool. This property offers pet-friendly amenities like an off-leash area.
  • Free WiFi
  • Enjoy American cuisine while dining at AiRECraft Bar and Grill
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the spa tub
  • Services include a porter, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Nickelodeon Universe and a few minutes from Mall of America
  • Free airport shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-leash area
Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and 11 meeting rooms are available. Event space at this hotel measures 8937 square feet (830 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the business-friendly Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

This 3.5-star Bloomington hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10 AM.
AiRECraft Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (USD 10 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 4:00 AM to midnight
  • Airport shuttle at scheduled times

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10 AM: USD 12-30 for adults and USD 10-15 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • AiRECraft Bar and Grill

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Billiards/pool table
  • Indoor pool
  • A hot tub

Family friendly

  • Arcade/games room
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space (8937 square feet)
  • Meeting rooms - 11

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Pool hoist on site
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 for adults, and USD 10 to 15 for children
  • Uncovered self parking fee: USD 10 per night
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Minneapolis Int'l
Crowne Plaza Minneapolis Int'l Airport Mall America
Crowne Plaza Minneapolis Int'l Hotel
Crowne Plaza Minneapolis Int'l Hotel Mall Airport America
Crowne Plaza Aire MSP Airport Mall America Hotel Bloomington
Crowne Plaza Aire MSP Airport Mall America Hotel
Crowne Plaza Aire MSP Airport Mall America Bloomington
Crowne Plaza Aire MSP Airport Mall America

Crowne Plaza Suites MSP Airport - Mall of America, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 481 out of 1006 reviews" "
Rating 8 - Good. 263 out of 1006 reviews" "
Rating 6 - Okay. 115 out of 1006 reviews" "
Rating 4 - Poor. 86 out of 1006 reviews" "
Rating 2 - Terrible. 61 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Stayed 1 night in Oct 2024

4/10 Poor

Bianca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Love their service of the managers Leo very helpful and respectful but the property needs move work in areas need to be more fresher.
Stayed 2 nights in Oct 2024

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Was very convenient for what we were in town for. Close to the mall
Stayed 2 nights in Oct 2024

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Troy

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok, not worth a second stay.
I have mixed feelings about my stay. The hotel was nice enough, it felt partially updated and clean, but it wasn't the level of comfortable luxury that I used to equate with Crowne Plaza hotels. You need a key card to access the rooms, which made it a little difficult for friends visiting (versus other hotels). The free shuttle was a nice bonus and the front desk employees were so nice! Bed was comfy. My main complaint is housekeeping. I appreciate daily service since most hotels stopped doing that after COVID, but the housekeeping lady would knock on my door until I physically unlocked it to speak with her. I used the top lock, so you could crack the door open still, and I know she could hear me yelling for her to skip service (the "do not disturb" sign was flimsy and fell off constantly). I could hear my TV at low volume outside the door, no way she didn't hear me telling her to go away. I was in bed, enjoying my privacy, and felt completely uncomfortable with her insistence. She did not give up until I got dressed and came to the door. Also, overnight, there were random beeping noises and unusual sounds (creaking noises, TV clicking, etc). I'm sure there's some explanation, but if I believed in ghosts like my mother, we would have been moving rooms or hotels! The tub drained abnormally slow, as another review mentioned, but it wasn't a problem for me since I take short showers. All in all, YMMV, but I will pick a different hotel for my next stay in Minneapolis.
Stayed 2 nights in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Ugbad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly rude and did not care about the concerns that I had
Stayed 6 nights in Aug 2024

6/10 Okay

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed in the limited restaurant hours and the location is not within walking distance to other locations for meals.
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Jonette

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was very clean and the bed was super comfortable. The pool was cold and the hot tub was very dirty. Was excited to use it but when we got down there it was very disappointing. Perfect place to stay to take the light rail.
Stayed 1 night in Aug 2024

10/10 Excellent

Weston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

PAYTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It closes to the airport, mall and it not congested. Will stayed again.
Stayed 3 nights in Aug 2024

8/10 Good

Joy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
For my first time there it was quite pleasant and would like to go back again
Stayed 1 night in Aug 2024

6/10 Okay

Brian

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Gave me a lot of coffee. The bathroom was never clean
Stayed 3 nights in Aug 2024

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Seemed like alot of hidden fees parking, breakfast, coffee ect. Cost was comparable to others that included the above. Way behind on upkeep peeling wall paper, scrathed up paint, water stained ceiling tiles ect.
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Stayed 1 night in Aug 2024

10/10 Excellent

Joanna

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Lauren, Petaluma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up!
Stayed 1 night in Aug 2024

6/10 Okay

Dale

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024