2/10 Terrible
Bill M.
28 Jan 2025
Disliked: Cleanliness
Uninhabitable. Should not be on VRBO.
Broken sofa, wireless internet so slow you couldn't stream anything on TV without buffering, not enough cookware to prepare meals, and a pipe burst flooding the place (not the first time apparently) led to us having to leave. Nobody from LOWKL showed up. It was 9:30pm and their call center person did find two unoccupied studios in the building that we could move to. I wasn't thrilled about my teenage daughter staying alone, but at that hour there wasn't much else we could do. The following morning we left the Virginia Garden building and went to a hotel at 2x the price for much less space for the remainder of our trip. I requested a refund from LOWKL. They did not want to refund my money. They tried to say I could return to the apartment even though when you walked on the floor, water came up from under the flooring. After much back and forth over text (they never called), they agreed to refund 3 out of the 4 nights, but insisted on keeping all of the "Host Fee". I paid an awful lot for one night in a place that never should have been rented.
Bill M.
Stayed 1 night in Jan 2025