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Girasole Suites

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Girasole Suites

Outdoor pool
Executive Penthouse (TS6) | Balcony
Exterior
Classic Studio Suite (1433)
Comfort Studio Suite (1217) | Dining room

Reviews

6.2 out of 10

Popular amenities

  • Parking included
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Explore the area

Map
5445 Collins Ave, Miami Beach, FL, 33140
  • Miami Beach Beaches
    13 min walk
  • Fontainebleau
    3 min drive
  • 41st Street
    3 min drive
  • Miami, FL (MIA-Miami Intl.)
    21 min drive

Room options

View all photos for Comfort Studio Suite (920)

Comfort Studio Suite (920)

Comfort Studio Suite (920)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1620)

Comfort Studio Suite (1620)

Comfort Studio Suite (1620)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1720)

Comfort Studio Suite (1720)

Comfort Studio Suite (1720)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1719)

Comfort Studio Suite (1719) | Living area

Comfort Studio Suite (1719)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1711)

Comfort Studio Suite (1711)

Comfort Studio Suite (1711)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite (904)

Deluxe Studio Suite (904)

Deluxe Studio Suite (904)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (906)

Comfort Studio Suite (906)

Comfort Studio Suite (906)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1519)

Comfort Studio Suite (1519) | Living area

Comfort Studio Suite (1519)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Studio Suite (1433)

Classic Studio Suite (1433)

Classic Studio Suite (1433)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 3 Queen Beds

View all photos for Comfort Studio Suite (918)

Comfort Studio Suite (918)

Comfort Studio Suite (918)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Comfort Studio Suite (1605)

Comfort Studio Suite (1605)

Comfort Studio Suite (1605)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 3 Queen Beds

View all photos for Comfort Studio Suite (1209)

Comfort Studio Suite (1209)

Comfort Studio Suite (1209)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (917)

Comfort Studio Suite (917)

Comfort Studio Suite (917)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (609)

Comfort Studio Suite (609)

Comfort Studio Suite (609)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Loft (TH17)

Luxury Loft (TH17) | Living area

Luxury Loft (TH17)

  • 111 sq m
  • 1 bedroom
  • 2 bathrooms
  • Beach view
  • Sleeps 8
  • 2 Queen Beds and 2 Double Futons

View all photos for Comfort Studio Suite (617)

Comfort Studio Suite (617) | Living area

Comfort Studio Suite (617)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite (630)

Beach/ocean view

Deluxe Studio Suite (630)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Beach view
  • Sleeps 4
  • 3 Queen Beds

View all photos for Deluxe Studio Suite (502)

Deluxe Studio Suite (502)

Deluxe Studio Suite (502)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Loft (TH12)

Luxury Loft (TH12)

Luxury Loft (TH12)

  • 111 sq m
  • 1 bedroom
  • 2 bathrooms
  • Beach view
  • Sleeps 8
  • 2 Queen Beds and 2 Double Sofa Beds

View all photos for Comfort Studio Suite (510)

Comfort Studio Suite (510)

Comfort Studio Suite (510)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Loft (Bay3)

Comfort Loft (Bay3)

Comfort Loft (Bay3)

  • 111 sq m
  • 1 bedroom
  • 2 bathrooms
  • Bay view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Comfort Studio Suite (1018)

Comfort Studio Suite (1018)

Comfort Studio Suite (1018)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Studio Suite (1224)

Classic Studio Suite (1224)

Classic Studio Suite (1224)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (810)

Comfort Studio Suite (810)

Comfort Studio Suite (810)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Condo (1101)

Luxury Condo (1101)

Luxury Condo (1101)

  • 37 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 3 Queen Beds

View all photos for Comfort Studio Suite (811)

Comfort Studio Suite (811)

Comfort Studio Suite (811)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1407)

Comfort Studio Suite (1407)

Comfort Studio Suite (1407)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (706)

Comfort Studio Suite (706)

Comfort Studio Suite (706)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite (702)

Deluxe Studio Suite (702)

Deluxe Studio Suite (702)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite (704)

Deluxe Studio Suite (704)

Deluxe Studio Suite (704)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Bed

View all photos for Executive Penthouse (TS6)

Executive Penthouse (TS6)

Executive Penthouse (TS6)

  • 149 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Comfort Studio Suite (1016)

Comfort Studio Suite (1016)

Comfort Studio Suite (1016)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1218)

Comfort Studio Suite (1218)

Comfort Studio Suite (1218)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1006)

Comfort Studio Suite (1006)

Comfort Studio Suite (1006)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Studio Suite (733)

Deluxe Studio Suite (733)

Deluxe Studio Suite (733)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Beach view
  • Sleeps 4
  • 3 Queen Beds

View all photos for Luxury Studio Suite (1028)

Luxury Studio Suite (1028)

Luxury Studio Suite (1028)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1206)

Iron/ironing board, free WiFi, bed sheets

Comfort Studio Suite (1206)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (1417)

Comfort Studio Suite (1417)

Comfort Studio Suite (1417)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 3 Queen Beds

View all photos for Deluxe Studio Suite (903)

Deluxe Studio Suite (903)

Deluxe Studio Suite (903)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Studio Suite (1427)

Luxury Studio Suite (1427)

Luxury Studio Suite (1427)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (814)

Comfort Studio Suite (814) | Living area

Comfort Studio Suite (814)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (812)

Comfort Studio Suite (812) | Living area

Comfort Studio Suite (812)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Studio Suite (820)

Comfort Studio Suite (820)

Comfort Studio Suite (820)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Comfort Studio Suite (819)

Comfort Studio Suite (819)

Comfort Studio Suite (819)

  • 37 sq m
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Outdoor pool
Girasole Apartments
Pool
Kitchen
Parking included
Free WiFi
3.0 out of 5, (429)
The price is €189
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Girasole Apartments

About this property

Girasole Suites

Sun and fun on the beach, near Miami Beach Boardwalk
An outdoor pool, a beach bar, and laundry facilities are available at this smoke-free aparthotel. Valet parking is free. Each apartment provides a refrigerator and a microwave, plus free WiFi and an LED TV with cable channels. Additional amenities include a coffee/tea maker, free bottled water, and a hair dryer.
Girasole Suites offers 61 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Miami Beach aparthotel provides complimentary wireless Internet access. 44-inch LED televisions come with cable channels.

Recreational amenities at the aparthotel include an outdoor pool.
The clean apartments at Girasole Suites get good marks from our customers. During your stay, you'll be within walking distance of Fontainebleau. Free valet parking, an outdoor pool, and a beach bar are available. This comfortable aparthotel has 61 apartments. Each apartment offers free WiFi and an LED TV.
  • Each apartment offers an LED TV, a refrigerator, and a microwave
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy drinks at the beach bar
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities and an elevator
  • Guests speak favorably about the clean accommodations and the value of their stay
  • Just a 3-minute drive from Fontainebleau and a few minutes from Miami Beach Boardwalk
  • Cats and dogs welcome for free (restrictions apply)
As a guest of Girasole Suites, you'll find an outdoor pool, laundry facilities, and an elevator. You can enjoy a drink at the beach bar. The front desk is open around the clock. Free self parking and valet parking are available.

This 3-star Miami Beach aparthotel is smoke free.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Beach

  • On the beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free covered valet parking on site
  • On-site parking options include a garage

Food and drink

  • Fridge
  • Microwave
  • Cookware/dishes/utensils
  • Toaster
  • Coffee/tea maker

Dining

  • 1 beach bar

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bath or shower
  • Towels provided
  • Free toiletries
  • Hairdryer
  • Toilet paper
  • Shampoo
  • Soap

Entertainment

  • 44-inch LED TV with cable service

Laundry

  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Pets stay free
  • 1 total (up to 5 kg per pet)
  • Welcoming cats and dogs only

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 140
  • Smoke-free property

Services and conveniences

  • Iron/ironing board (on request)
  • Virtual front desk
  • Free bottled water

Location highlights

  • In the entertainment district

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher

General

  • 61 rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 1 to May 31:
  • Swimming pool

Access methods

Access code, private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 10 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number BTR004618-08-2018, CU21-1022, 2145551, BTR004618-08-2018, 2145551, 2145551, BTR004618-08-2018

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Girasole Suites Aparthotel
Girasole Suites Miami Beach
Girasole Suites Aparthotel Miami Beach

Girasole Suites Reviews

Reviews

6.2
Rating 10 - Excellent. 200 out of 742 reviews" "
Rating 8 - Good. 133 out of 742 reviews" "
Rating 6 - Okay. 124 out of 742 reviews" "
Rating 4 - Poor. 91 out of 742 reviews" "
Rating 2 - Terrible. 194 out of 742 reviews" "

6.4/10

Cleanliness

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness
I love this apartment the owner was excellent
Stayed 5 nights in Aug 2024

10/10 Excellent

bryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is in good location. My fisrt time in Miami and i love it thanks for the service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Everything was great
Stayed 5 nights in Aug 2024

6/10 Okay

Ezra

Travelled with family
Disliked: Room comfort
Great Views of city from room. Room was not I expected. Bathroom was terrible. Was not happy with my overall stay
Stayed 3 nights in Aug 2024

10/10 Excellent

Joi

Travelled with family
Liked: Cleanliness, room comfort
Best value on south beach
Great stay and location for a great price. Great views.
Stayed 1 night in Jun 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right next to the beach. Has a small kitchen and they let us check out an hour late for our delayed flight
Stayed 4 nights in Aug 2024

8/10 Good

alfredo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
“Tuve una buena estancia en el hotel, pero me gustaría señalar un detalle sobre el servicio de toallas. Cuando las solicité, solo me trajeron dos, y al pedir más, me indicaron que debía lavar las que ya había usado. Aunque entiendo que puede haber políticas al respecto, creo que una mayor flexibilidad en este tipo de situaciones mejoraría la experiencia del huésped.
Stayed 7 nights in Aug 2024

2/10 Terrible

Elsy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
La propiedad estaba terriblemente mal, las losas estaban despegadas, los colchones en mal estado, tuvimos que pelear para que nos reemplazaran los colchones, no lo recomiendo cucarachas por todos lados
Stayed 5 nights in Aug 2024

8/10 Good

Silvia Edith, Capital Federal

Liked: Cleanliness, amenities, property conditions & facilities
Me gusta la piscina y la cercanía a la playa. El apartamento 906 fue cómo y tenía todo lo necesario para dos personas. Lo único que no cuenta con INTERNET. En estos tiempos que corren es indispensable.
Stayed 6 nights in Aug 2024

2/10 Terrible

DINCER

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is a cheap place so lower your expectations. Free parking. Valet brings your car but it may take about 20 min to get your car in the morning.
Stayed 9 nights in Jul 2024

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The security owners and valet are the nicest staff. They go out of their way to make you feel comfortable and safe. Out of the 5 months we’ve stayed so far we haven’t had any issues with this company nor the condo itself. Very happy with our stays.
Stayed 4 nights in Jul 2024

6/10 Okay

François

Travelled with family
Disliked: Cleanliness
Seen better
Not the cleanest, smelly room, fridge not working properly, AC loud, sink leaking, elevator takes forever.
Stayed 3 nights in Jul 2024

2/10 Terrible

Alona

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Had a miserable one day stay out of 3 nights. We had to book another hotel cuz we couldn’t stay there. Call owners and they didn’t do anything except hang up on my call before I finish the call. Stay is not sane as it’s shown on the pictures if only I would be able to upload those pictures I would do it here. Disappointed please chose somewhere else to stay but not this place .
Stayed 3 nights in Aug 2024

2/10 Terrible

Carlene, Trenton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
False advertisement nothing like the picture
Stayed 1 night in Jul 2024

6/10 Okay

Justin

Travelled with group
Disliked: Cleanliness
They didn’t clean the room told us they charge for it didn’t give us fresh towels or wash rags when we ask so we we had wash our clothes buy a laundry card put money on it the coin and money machine had to buy detergent the exfra 3rd bed thr wood boards under was broke the hot tub was out order the codes we got none of it work for the gym the restaurant service was so slow they charged us to hold our bags till room was ready only good thing about the place was the pool and stores inside and the elevator service didn’t work I got stuck in it alarms was going off had to go down 8 flights of stairs cuz we was waiting forever for them to
Stayed 6 nights in Jul 2024

6/10 Okay

Mariela

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The property was dirty, one of the bedrooms had a gum on the headrest. The elevator had us wait for about to 40min.
Stayed 5 nights in Jul 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, nice price
Stayed 2 nights in Aug 2024

10/10 Excellent

Imane

Liked: Cleanliness
Good experience
Stayed 8 nights in Jul 2024

6/10 Okay

IRIS MARIA PENA

Travelled with partner
Excellent service @the valet, nice access to the beach and boardwalk. Rooms must be renovated to make it more cozy.
Stayed 4 nights in Jul 2024

2/10 Terrible

Kaci

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
So this was my third year staying at Girasole suites and it was terrible. They changed my room at the last minute and it was disgusting. There was hair all over the room, all over the linen on the beds, the bathroom was disgusting and didn’t look cleaned plus extremely outdated from what i originally chose. I tried to call and they didn’t answer the phones, emailed twice and was ignored but they emailed me back from my email about early check in. I’m never coming back. The hotel elevators took 10-15 minutes every time we used them on the 14th floor. Ate at the restaurant inside the building and the food was horrible for two out of three of our meals. Ordered a steak and mashed potatoes, the steak was extremely chewing and thin, the mashed potatoes tasted exactly like instant mashed potatoes. The other meal was the mussel and shrimp pasta, there was 3 mussels missing out of the shells and the pasta was complete liquid. My other friend’s meal was the ravioli but it literally had 4 raviolis in it for $18. I will no longer be staying here. Worst experience I’ve ever had on vacation.
Stayed 5 nights in Jul 2024

2/10 Terrible

Letracie

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The check in process was pretty smooth. The elevators were horrible took about an 30 minute wait to get an elevator. No one real spoke English and that fine because most of the visitors did not either . The room is somewhat of what they advertise. The windows don’t open make you feel like you in prison . The air conditioning doesn’t work it say 50 but fells like 80 and there is now way to control the temperature. The bathroom toilets are outdated. They don’t flush so please don’t need to use it .The WiFi and phone service is trash. No service comes with the room one towel and rag the whole trip. The rooms give prison vibes so closed in . The television doesn’t work so it’s torture not vacation
Stayed 3 nights in Jul 2024

10/10 Excellent

Mary Jo

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice pool amd amenities
Stayed 4 nights in Jun 2024

2/10 Terrible

Alicia, Pleasant Hope

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! 🚩They do not offer refunds because they know how horrid this place is and the scam they’re pulling. ❌NO self parking-We had thousands of dollars of product for an event & employees did not offer to help unload, and wanted us to unload in the rain out from under the awning/carts can’t go to vehicle ❌Valets went through our top vehicle storage ❌Valets gave our vehicle to wrong customer ❌LIED about laundry. I have the messages where I specifically ask if we have laundry in our Penthouse condo & was told yes. It’s in the basement and cost $ ❌FILTHY. brown grime in multiple spots on the floor, boogers on the bathroom sink and door. Clothes from a previous lodger. Everything in the bathroom was rusted. ❌The electrical box does not completely shut and is a hazard. ❌The couch was completely unusable, it is so damaged and sank too far to sit ❌TAX FRAUD. We were overcharged on tax as it was a “cash amount” she decided on the spot. ❌Nails sticking out of walls ❌No clear emergency plans or maps with stairs ❌Rudest staff. They know where they work is screwing everyone over, but with its system it doesn’t matter to them, so why do a good job? ❌They make up the pool hours and let certain people swim and not others. Twice I watched a man swim in the pool as I got back from the beach after sunrise and was told I’d have to wait until 9 am? ❌No clear communication. This is how they make their money, they only respond through the Expedia app w/ no answers.
Stayed 5 nights in Jul 2024

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities
I think your stay in this hotel will depends mostly of your host. Mine was great, the room was clean similar to pictures advertised. I had the Comfort Suite. Staff in front, security and valet were professional and nice. Valet can take a while if its packed outside which is normal. Pool was open. Beach is right downstairs. No issues with elevators. Restaurant, small grocery shops and gifts shops even open at the double Lobby downstairs.
Stayed 6 nights in Jul 2024

2/10 Terrible

Mya

Disliked: Cleanliness, property conditions & facilities
This has to be one of the most disgusting places I have stayed. The host left us with no toilet paper when asked it took 2 days to get toilet paper. On top of that it took days to get towels and the room was filthy. There was smeared poop on the side of the toilet, the bathroom sink and tub clogged constantly. The room smelled like mold and one of the beds was broken causing me and my company to sleep in the same bed. Worst place I’ve ever stayed.
Stayed 5 nights in Jul 2024