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UTOPIC Polanco by ULIV

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for UTOPIC Polanco by ULIV

Premium Studio
Deluxe Studio
Standard Suite with Balcony
Standard Double Suite with Balcony | City view
Rooftop terrace

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Gym

Explore the area

Map
568 Calzada General Mariano Escobedo, Mexico City, 11590
  • Avenida Presidente Masaryk
    2 min walk
  • Paseo de la Reforma
    9 min walk
  • Chapultepec Park
    17 min walk
  • Mexico City (MEX-Mexico City Intl.)
    29 min drive

Room options

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • 24 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Suite

  • 55 sq m
  • Studio
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Suite with Balcony

Standard Double Suite with Balcony | Balcony

Standard Double Suite with Balcony

  • 53 sq m
  • Studio
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Studio

Premium Studio

Premium Studio

  • 24 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

  • 45 sq m
  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Suite with Balcony

Standard Suite with Balcony

Standard Suite with Balcony

  • 42 sq m
  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Premium Suite with Spectacular Balcony

Premium Suite with Spectacular Balcony | City view

Premium Suite with Spectacular Balcony

  • 52 sq m
  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

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About this property

UTOPIC Polanco by ULIV

Luxury Mexico City aparthotel in Miguel Hidalgo with a fitness center
This aparthotel features a fitness center, a rooftop terrace, and valet parking. WiFi in public areas is free. Additionally, spa services, a business center, and concierge services are onsite. Each apartment features thoughtful touches like an espresso maker and bathrobes, along with free WiFi and a Smart TV with digital channels. Added amenities include a TV, premium bedding, and a rainfall shower. Change of towels is available on request.
UTOPIC Polanco by ULIV offers 36 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, and hair dryers. This Mexico City aparthotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
Our customers tell us they can't get enough of UTOPIC Polanco by ULIV's great location. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, a gym, and a business center are available. This luxury aparthotel has 36 apartments. Each apartment offers free WiFi and a Smart TV.
  • Each apartment offers a Smart TV, premium bedding, and a rainfall shower
  • Free WiFi (speed: 50+ Mbps)
  • Valet parking available for a fee
  • Amenities include a business center, laundry facilities, and an elevator
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • 9 minutes by foot from Paseo de la Reforma and a 2-minute drive from Angel of Independence Monument
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. Business amenities include a business center and coworking spaces. A fitness center, a rooftop terrace, and spa services are also featured at the luxury UTOPIC Polanco by ULIV. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Mexico City aparthotel.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Massages
  • Spa services
  • Prenatal massages
  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Internet

  • Free Wi-Fi, with a speed of 50+ Mbps

Parking and transport

  • Secured valet parking on site (MXN 360 per day)

Food and drink

  • Fridge (mini)
  • Espresso maker

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Partially open bathroom
  • Shower
  • Rainfall shower head
  • Hairdryer
  • Towels provided
  • Toilet paper
  • Dressing gowns
  • Soap
  • Shampoo

Entertainment

  • 55-inch smart TV with digital service

Outdoor areas

  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • Business centre
  • Coworking space

Comfort

  • Air conditioning

Pets

  • Service animals exempt from fees
  • Pet friendly
  • MXN 800 per pet per stay
  • 2 total pets
  • Pets allowed in specific rooms
  • Welcoming cats and dogs only

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Front entrance ramp
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path to lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Luggage storage
  • Change of towels (on request)
  • Free bottled water
  • 24-hour front desk

Location highlights

  • In the business district
  • Near a hospital

Things to do

  • Fitness centre
  • Casino nearby

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • Security system
  • Outdoor lighting

General

  • 36 rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival
Prior to arrival, you must complete online registration via a secure link

Access methods

Access code, staffed front desk

Pets

  • Pets: MXN 800 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured valet parking fee: MXN 360 per day
  • Pet fee: MXN 800 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Utopic Polanco by Uliv Aparthotel
Utopic Polanco by Uliv Mexico City
Utopic Polanco by Uliv Aparthotel Mexico City

UTOPIC Polanco by ULIV Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 418 reviews" "
Rating 8 - Good. 66 out of 418 reviews" "
Rating 6 - Okay. 30 out of 418 reviews" "
Rating 4 - Poor. 15 out of 418 reviews" "
Rating 2 - Terrible. 21 out of 418 reviews" "

9.4/10

Cleanliness

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Lucia

Liked: Cleanliness, amenities, property conditions & facilities
Instalaciones cómodas y lindas. El staff sumamente agradable.
Stayed 1 night in Sep 2024

10/10 Excellent

Ana Cecilia

Travelled with family
Liked: Cleanliness, room comfort
Excelente!
Hermosas las habitaciones, espaciosas, todo muy limpio y muy buen servicio, además de la excelente ubicación
Stayed 1 night in Sep 2024

6/10 Okay

Susana

Business traveller
Liked: Room comfort
Disliked: Amenities
I know it's an aparthotel but they only provided me with a bath towel and no hand towel. I had to beg for one, and then when the cleaning lady would come (every 3 days), she would take it away and I had to go down and beg for a hand towel. And every time, I was reminded they were an aparthotel. It was the same with an iron. On top of this, the floors in the bathroom were very slippery, and without a bath rug, worse. As a matter of fact, I slipped and got quite bruised.
Stayed 7 nights in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Dain

Stayed 1 night in Aug 2024

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, amenities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Chistofher Repizo

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean, awesome service from staff and overall very lovely and easy to check in and out ! They have valley parking as well and it was super easy to request the car, rooftop view at night is awesome too!
Stayed 1 night in Aug 2024

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Fancy and quiet room
Stayed 1 night in Aug 2024

10/10 Excellent

Enrique

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

HERBERT ERNESTO SAMAYOA DEL

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There is only one improvement I would make, and it would be a bathroom door for privacy. Privacy is a must for me and the bathroom curtain isn't my choice.
Stayed 4 nights in Aug 2024

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, room comfort
Mi estadía duró 3 días y 2 noches, me gustó mucho el lugar,la decoración, muy vintage, con lo necesario en la habitación. Me gustó que estaba muyy limpio. Las cosas que me hicieron falta en la habitación las pedí personalmente y me las dieron porque les hablé por WhatsApp y no me contestaron. Sin duda si regresaría al hotel Utópic y lo recomendaría.
Stayed 2 nights in Aug 2024

10/10 Excellent

Angel

Stayed 1 night in Jul 2024

10/10 Excellent

Frances

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

JOSUE DAVID

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jade

I would definitely stay again and recommend. The beds are a little hard but overall it was a great stay
Stayed 1 night in Jul 2024

10/10 Excellent

Lizeth

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

JAVIER

Stayed 2 nights in Jul 2024

2/10 Terrible

Sergio

Liked: Cleanliness
Disliked: Room comfort
Ear plugs? Really? Don't bother staying there
This property is on a busy street, noise comes into the rooms and we could not sleep at all. It is so well known of a problem that they "kindly" leave ear plugs for you on the night-stands. Really? Ear plugs??? I had never heard of a hotel (pushed by Hotels.com BTW) that has a noise problem so bad that they leave ear-plugs for you. Property management was totally aware of the situation and they even give scripts to the front desk people to tell clients when they realize this issue. After several attempts to get a refund (as I had to leave the property and was also instructed to do so by Hotels.com), there was no refund made from the property and Hotels had to step in and compensate part of the stay, which did not fix my problem anyway.
Stayed 3 nights in Jul 2024

10/10 Excellent

Maria

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
I WAS HAPPY WITH MY PICK
What a nice place to stay. I chose a room with no windows, so it was like a batcave to me BUT, I still loved it. The people was AMAZING. It is well located too. Locals come to the area for a run and there are many restaurants at walking distance. I RECOMMEND
Stayed 3 nights in Jul 2024

6/10 Okay

Tatiana

Liked: Cleanliness
Walls way too thin. Loud music all night. Had to sleep with ear plugs. Heater not working and the room was super cold. Would not stay here again. The night receptionist guy super polite and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Violeta

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Excellent place to stay very clean and quiet
Stayed 1 night in Jul 2024