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Portonovo Hotel & Suites

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Portonovo Hotel & Suites

Bar (on property)
Front of property
Superior Suite | Jetted bathtub
Lobby sitting area
Superior Suite | Living area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
Mexico City
  • Parque Delta
    7 min walk
  • National Medical Center (Siglo XXI)
    10 min walk
  • Blackberry Auditorium
    17 min walk
  • Mexico City (MEX-Mexico City Intl.)
    17 min drive

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Jetted bathtub

Superior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Portonovo Hotel & Suites

Mexico City hotel in Benito Juarez with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a business center. WiFi in public areas is free. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Portonovo Hotel & Suites offers 85 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

During your stay at Portonovo Hotel & Suites, you're just a quick walk from Parque Delta. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Grove
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Just a 4-minute drive from World Trade Center Mexico City and a few minutes from Angel of Independence Monument
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

WiFi is free in public spaces. Portonovo Hotel & Suites also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services.

This 3-star Mexico City hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
Grove - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 100-200 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Grove

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Towels

Entertainment

  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Portonovo Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 350.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 200 per person
  • Rollaway bed fee: MXN 350.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Portonovo Hotel Mexico City
Portonovo Mexico City
Portonovo Hotel
Portonovo Hotel Suites
Portonovo Hotel & Suites Hotel
Portonovo Hotel & Suites Mexico City
Portonovo Hotel & Suites Hotel Mexico City

Portonovo Hotel & Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 395 out of 1003 reviews" "
Rating 8 - Good. 342 out of 1003 reviews" "
Rating 6 - Okay. 147 out of 1003 reviews" "
Rating 4 - Poor. 47 out of 1003 reviews" "
Rating 2 - Terrible. 72 out of 1003 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
El hotel de mala muerte
Stayed 1 night in Aug 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, room comfort
Muy recomendable
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonathan, LUFKIN

Stayed 4 nights in Jul 2024

10/10 Excellent

martin, winter haven

Liked: Cleanliness, staff & service, property conditions & facilities
Veru nice
Stayed 1 night in May 2024

8/10 Good

Andres

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Andres

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn't like the customer service at the reception. The rest it's fine. The Hotel is clean and it's fine to go to sleep. Probably they need some improvements in the restaurant MENU.
Stayed 5 nights in Apr 2024

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good enough
Stayed 1 night in Mar 2024

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Elsewhere
When we got there we were not explained that in order for the room electricity to work we had to input the key in a power outlet. Once we went back to the front desk to ask, the lady was rude but nonetheless explained. We got up to our room (215) again, and discovered that the shower door didn’t lock. So every shower we took, it was a mess. Floor on the shower was red from bacteria and lack of cleaning. Bed and Pillows were super uncomfortable. 3 pillows provided, 2 so saggy that would sink and 1 so hard it sounded like plastic was inside. The covers were heavy and smelly. I won’t be staying here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

eder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, clean, easy to access and with variety of options around the area for shopping and dining, a bit old in terms of spaces but has everything to have a nice time.
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar

Stayed 1 night in Jan 2024

10/10 Excellent

ESMERALDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Marcos

Stayed 1 night in Dec 2023

2/10 Terrible

Jesus

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The bed were terrible. Uncomfortable and stiff, Jacuzzi was Uncomfortable awkward to sit in. There was no outlets net to the bed in the master suite.
Stayed 7 nights in Nov 2023

10/10 Excellent

Leopold, los angeles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Alix

Stayed 2 nights in Nov 2023

4/10 Poor

Catalina

Travelled with family
Pay/charge you extra money.
We booked for a 2 bed and pay for a two bed room. A king bed and a twin bed. They end up changing us again to get an extra bed when he had already paid for a two bed room.
Stayed 1 night in Oct 2023

8/10 Good

Armida

Travelled with family
Liked: Cleanliness, property conditions & facilities
Todo muy bien solo el servicio en recepcion fue regular
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Friendly staff and great walking distance from nice mall parque delta
Stayed 10 nights in Sep 2023

6/10 Okay

Xtian

Travelled with family
Un hotel bien. Cumple con el precio, no esperes mucho solo lo que pagas, para dormir un par de noches todo bien. La ubicación es buena sobre todo si traes coche (pero eso depende mas de a 'donde vas'). Quiza debería estar en un rango de menor precio.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jason

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities
Great restaurant
Stayed 3 nights in Jun 2023

2/10 Terrible

jose

Stayed 1 night in Jun 2023

2/10 Terrible

EDUARDO

Travelled with family
I didn’t get the right bed to begin with. There was roaches in my room, shower door didn’t lock properly, bed and shits just nasty. No electrical outlets at the bed headboard, etc etc. not even kids for a coffee to go 😂
Stayed 5 nights in Jun 2023

6/10 Okay

jesus ramon

Stayed 3 nights in Oct 2022

6/10 Okay

Javier

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
I like that is easy to get to from the airport and have parking
Stayed 1 night in Oct 2022