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Aparthotel

Alteza Polanco

4.0 star property
VIP Access

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Photo gallery for Alteza Polanco

Restaurant
Aerial view
Gym
Front of property – evening/night
Master Suite, 1 Queen Bed, Interior View | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Spa
  • Gym

Explore the area

View in a map
Blas Pascal No. 111, Mexico City, 11510
  • Place, Plaza Polanco
    ‪1 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪8 min walk‬
  • Place, Antara Polanco
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Alteza Polanco

A restaurant, a fitness center, and self parking are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, massage/treatment rooms, conference space, and concierge services are onsite. Each apartment offers free WiFi, room service, and a flat-screen TV with cable channels. Additional amenities include an espresso maker, in-room massages, and a hair dryer.
Alteza Polanco offers 70 air-conditioned accommodations with espresso makers and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mexico City aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.
Our customers tell us they can't get enough of the helpful staff at Alteza Polanco. During your stay, you're just a quick walk from Plaza Polanco. You'll find features like free WiFi in public areas, plus a restaurant and a gym. Built in 2014, this upscale aparthotel has 70 apartments on 8 floors. Each apartment includes amenities such as free WiFi and a flat-screen TV.
  • Each apartment offers a flat-screen TV, room service, and an espresso maker
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from Plaza Polanco and 10 minutes by foot from Plaza Carso Shopping Center
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. Event space at this aparthotel measures 474 square feet (44 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A fitness center, spa services, and a terrace are also featured at the business-friendly Alteza Polanco. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Mexico City aparthotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Onsite venue - restaurant.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (USD 10 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (roundtrip)
  • Covered self parking fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
Alteza Polanco offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza

Alteza Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 346 out of 662 reviews
Rating 8 - Good. 190 out of 662 reviews
Rating 6 - Okay. 84 out of 662 reviews
Rating 4 - Poor. 28 out of 662 reviews
Rating 2 - Terrible. 14 out of 662 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lourdes, Grand Prairie

Stayed 5 nights in Dec 2025

10/10 Excellent

carolina

Stayed 3 nights in Oct 2025

10/10 Excellent

KATHERINE MARIE MENDIZABAL

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Habitaciones limpias y en perfecto estado
Stayed 4 nights in Dec 2025

10/10 Excellent

Ana Patricia

Stayed 1 night in Nov 2025

6/10 Okay

Virginia

Business traveller, Travelled with partner
Disliked: Amenities
No breakfast and they let us wait until 3:10 to check in.
Stayed 1 night in Nov 2025

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent service
Stayed 1 night in Oct 2025

10/10 Excellent

Gretel

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel staff was friendly. Hotel was very modern. The room was spacious and tastefully decorated. Nice bath products. The entire place was very well kept and super clean. It is located on a quiet side street. The complimentary breakfast was lovely and fresh and offered healthy choices.
Stayed 6 nights in Oct 2025

10/10 Excellent

Zeila

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service, excellent location
Stayed 3 nights in Oct 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good service, especially the bellboy Raul! He is the best
Stayed 3 nights in Oct 2025

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, room comfort
Solid. Good location.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael Curtis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They finally have king size beds
Stayed 7 nights in Aug 2025

10/10 Excellent

Michael Curtis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice little hotel. But they have a major deficiency-no king size beds
Stayed 4 nights in Jul 2025

10/10 Excellent

Yosef

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

MARIA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
love the how clean and confortable was the room. very friendly staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

ROBERT, Stillwater

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and hotel.
Stayed 6 nights in Jul 2025

8/10 Good

Daniel Mesones

Stayed 3 nights in Jun 2025

10/10 Excellent

jamie

Liked: Cleanliness, amenities, property conditions & facilities
Rating: ⭐⭐⭐⭐⭐ Wonderful Boutique Hotel in a Prime Location We had a fantastic stay at Alteza Polanco! The hotel is beautifully maintained, quiet, and located in one of Mexico City’s most upscale neighborhoods. It was the perfect base for exploring Polanco and nearby attractions. The room was spacious, clean, and comfortable, with modern amenities and a relaxing atmosphere. The staff was incredibly friendly and helpful throughout our stay, making us feel welcome and well cared for. Breakfast was fresh and delicious each morning, and the overall service exceeded expectations. If you’re looking for a peaceful, boutique-style experience in CDMX with excellent service and location, Alteza Polanco is a great choice.
Stayed 4 nights in May 2025

8/10 Good

Etienne

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Employees were really nice and polite
Stayed 3 nights in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort

Five Days at Alteza Polanco

Very spacious rooms! Very good breakfast! Great TV channels and no issues with internet or staff! Recommend only that you use Uber to get there and from the hotel otherwise a very nice place to stay and safe!
Stayed 1 night in Mar 2025

8/10 Good

SEAN, Vancouver

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great value for the money. Nothing special about the place, clean and safe. The location is good, not far to the nice cafes in Polanco and some great dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wendy

Lovely people nice rooms, beautiful place to eat on top of the hotel. The only drawback is it was too far from the places we wanted to visit.
Stayed 8 nights in Oct 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience, friendly service and good amenities
Stayed 2 nights in Dec 2024

10/10 Excellent

Mahesh

Stayed 1 night in Nov 2024