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Casa del Balam Merida

3.5 star property
VIP Access

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Photo gallery for Casa del Balam Merida

Outdoor pool, pool loungers
Hallway
Terrace/patio
Deluxe Room
Garden

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Breakfast available
  • Pool
  • Housekeeping

Explore the area

Map
Calle 60 # 488 X 57 Colonia Centro, Mérida, YUC, 97000
  • Jose Peon Contreras Theater
    ‪1 min walk‬
  • Parque Santa Lucía
    ‪1 min walk‬
  • Mérida Cathedral
    ‪4 min walk‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room

Premium Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Room

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  • Parking included
  • Free WiFi
  • Air conditioning
4.6 out of 5, Wonderful, (557)
The price is €56
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includes taxes & fees
9 Mar - 10 Mar
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About this property

Casa del Balam Merida

Colonial Mérida hotel in Mérida Centro with spa services
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and massage/treatment rooms are onsite.
Casa del Balam Merida offers 54 accommodations with designer toiletries and complimentary toiletries. 40-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Casa del Balam Merida. During your stay, you're just a quick walk from Mérida Cathedral. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Fusion cuisine while dining at Bistrola 57
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Mérida Cathedral and 10 minutes by foot from Paseo de Montejo
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, spa services, and a terrace are also featured at Casa del Balam Merida. Parking is available for a fee.

This 3.5-star Mérida hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.
Bistrola 57 - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available
  • Free off-site parking within 164 ft

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: MXN 130 for adults and MXN 80 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Bistrola 57

Things to do

  • Outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels

Food and drink

  • Local meal delivery service

More

  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa del Balam Merida

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 130 for adults and MXN 80 for children
  • Uncovered self parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Balam Merida
Hotel Casa Balam
Casa Balam Merida
Casa Balam
Casa Del Balam Merida
Hotel Casa Balam Mérida
Casa Balam Mérida
Hotel Casa del Balam
Casa del Balam Merida Hotel
Casa del Balam Merida Mérida
Casa del Balam Merida Hotel Mérida

Casa del Balam Merida Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 471 out of 1001 reviews
Rating 8 - Good. 307 out of 1001 reviews
Rating 6 - Okay. 118 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 59 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Liked: Cleanliness
The stay was ok. Room was clean but no Wi-Fi access, other than in the Lobby area.
Stayed 1 night in Nov 2024

10/10 Excellent

Terryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, old world charm
Stayed 2 nights in Nov 2024

6/10 Okay

Frederic

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Could be better
Minimum comfort in this very old hotel. The AC is noisy and not efficient at all. Wifi is only accessible in the lobby. Building needs maintenance. We also had a surprise regarding the laundry fees, they announced around 250 pesos, we had to pay 600 pesos (2.5 times more). Hot water was not available the first day. Curtains are not dark enough, so it wakes you up when the sun rises. Location is great though, right downtown Merida.
Stayed 4 nights in Nov 2024

4/10 Poor

EUGENIA

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We did not have hoy water for 2 days, refrigerador do not work, they made the bed with the sheet at the top and blanket under. We had to wait a lot for them to bring a security box, the person did not know how to opérate it.
Stayed 5 nights in Nov 2024

2/10 Terrible

MAURA

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Casa del Balam is our “go to” hotel in Merida because of its perfect location near the outstanding Plaza Grande with all its restaurants, shops and cultural events. We love the historic charm of the hotel, its pool area and its restaurant.
Stayed 5 nights in Oct 2024

2/10 Terrible

Erika

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
El aire acondicionado no servia me pasaron a otro cuarto y tampoco servía no pudimos dormir muy mala experiencia
Stayed 1 night in Oct 2024

10/10 Excellent

ANA, SACRAMENTO

Stayed 2 nights in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
It's still a beautiful place. I've been coming there many years.
Stayed 1 night in Sep 2024

10/10 Excellent

Ortencia

Travelled with family
Liked: Cleanliness, staff & service
Location, location, location. Very convenient to historic centro Merida. Merida is a walkable city. Love the location.
Stayed 1 night in Sep 2024

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival i was told that the air conditioning was not working in my room so they offered to place me in one of there sister hotels which turned out to be a really good and clean hotel and continued my stay there even though I was given the option to return to Casa De Balam.
Stayed 2 nights in Jul 2024

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is tropical and I loved it!
Stayed 4 nights in Sep 2024

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/C isn’t the best.
We went first week of Sept. weather was 90s and very humid. We weren’t able lower the temp in our room. It’s already preset, you’re only able to adjust the fan speed.
Stayed 10 nights in Aug 2024

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Benjamin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning was broken with temperatures over 100 degrees. Baby couldn’t sleep, I had to go sleep by pool cause I couldn’t breath in the heat. Nice staff but the building and rooms need a lot of work.
Stayed 3 nights in Jun 2024

10/10 Excellent

María

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had loved it! So many things within walking distance and amazing restaurants!
Stayed 1 night in Jun 2024

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the heart of historic center. Very friendly staff.
Stayed 7 nights in Aug 2024

4/10 Poor

JOSE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no comments to many bad to comments AC leaking nobody fixed shower curtains ripped sink clogged for 2 days no tv for the first 3 days bad attitudes front desk restaurant too etc. etc. etc
Stayed 10 nights in Jul 2024

10/10 Excellent

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were at the top of the customer service game, very helpful, very kind. Don’t forget the Bistro 57 downstairs, great food and wonderful Cubra Libres.
Stayed 3 nights in Jul 2024

6/10 Okay

Martha Elba Gonzalez

Travelled with group
No recibi mi habitacion doble deluxe que fue la pagada por internet. Pese a que hable un dia antes para confirmar mi reaervacion. Pero la asignada funciono.
Stayed 5 nights in Jul 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

10/10 Excellent

Cesar, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To hot the room
Stayed 1 night in Jul 2024

6/10 Okay

Alicia A

Travelled with family
Mérida trip
The hotel is nice very simple
Stayed 1 night in Jul 2024

10/10 Excellent

Alba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old place. Comfortable in a great location. Is not crowded
Stayed 3 nights in Jul 2024