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Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Luxury Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Relais & Chateaux Hotel Castel Fragsburg, you're just a quick walk from Ortler Ski Arena. Features include free WiFi in public areas and free valet parking, plus 2 restaurants.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Prezioso**, a fine-dining restaurant that serves regional cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Indulge with body treatments, detox wraps or aromatherapy at Heilspa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • 6 minutes by car from Fragsburg Waterfall and 10 minutes from Trauttmansdorff Castle Gardens
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
  • Dogs welcome for a fee

Relais & Chateaux Hotel Castel Fragsburg ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Relais & Chateaux Hotel Castel Fragsburg

Everyone (1)
5 out of 5

Zauberberg

Nach einer engen, aber atemberaubenden Fahrt von Meran zum ehemaligen Jagdschlösschen hinauf, befindet man sich sofort in einer anderen Welt. Ausstattung, Küche und Service vom Feinsten. Preise im rechten Verhältnis. Erholung pur und man kann schnell die Lust verlieren, das Gelände des Hotels zu verlassen. Eigentlich sollte man es nicht weitersagen.

Posted by , from BS on 31 Aug 2016

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About the Hotel Castel Fragsburg - Relais & Chateaux

Location Via Fragsburg 3, Merano, BZ 39012

Property Features

Relais & Chateaux Hotel Castel Fragsburg offers its guests a full-service spa, a health club, and Access to hot tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 4 meeting rooms available. A seasonal outdoor pool, a sauna, and spa services are also featured at the luxury Relais & Chateaux Hotel Castel Fragsburg. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Free self parking and valet parking are available. This 5-star Merano hotel is smoke free.

  • 1 building
  • 24 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1624
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , Free valet parking

Transport

  • Train station: Merano/Meran Station (8.5 km / 5.3 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Relais & Chateaux Hotel Castel Fragsburg offers 24 accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. A pillow menu is available. This Merano hotel provides complimentary wireless Internet access. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Hypo-allergenic bedding
  • Pillow options
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.

Prezioso** – This fine-dining restaurant specialises in regional cuisine and only serves dinner. Reservations are required.

Restaurant Orangerie – Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

A health club and complimentary bicycles are featured at the hotel. A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Helicopter/aeroplane tours on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Ropes course on site
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Golf lessons available nearby

Spa Services

Heilspa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Minimum age to access spa is 14
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 10:30 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 11:00 PM. If you are planning to arrive after 10:30 PM, please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.

Relais & Chateaux Hotel Castel Fragsburg offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:30 AM - 11:00 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets: EUR 35 per pet, per night
  • Only dogs are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • Car recommended
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 11:00 PM
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Hospitality National Protocol (Italy)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 49 for adults and from EUR 49 for children
  • Airport shuttle fee: EUR 9999 per vehicle (one-way, maximum occupancy 9999)
  • Airport shuttle fee per child: EUR 9999 (one-way)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castel Fragsburg
  • Castel Fragsburg Hotel
  • Castel Fragsburg Merano
  • Fragsburg
  • Hotel Castel Fragsburg
  • Hotel Castel Fragsburg Merano
  • Hotel Fragsburg
  • Hotel Castel Fragsburg Relais & Chateaux Merano
  • Hotel Castel Fragsburg Relais & Chateaux
  • Hotel Castel Fragsburg Relais Chateaux
  • Relais Chateaux Hotel Castel Fragsburg
  • Relais & Chateaux Hotel Castel Fragsburg Hotel
  • Relais & Chateaux Hotel Castel Fragsburg Merano
  • Relais & Chateaux Hotel Castel Fragsburg Hotel Merano

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in November.
  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Relais & Chateaux.

National Rating

  • Country specific national/official rating the local rating authority
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.