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Hampton Inn & Suites Memphis East Germantown Area

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hampton Inn & Suites Memphis East Germantown Area

Exterior
Fridge, coffee/tea maker
Free on-the-go breakfast
Free on-the-go breakfast
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Parking available
  • Gym
  • Housekeeping

Explore the area

Map
962 S Shady Grove Rd, Memphis, TN, 38120
  • Shelby Farms Park
    ‪4 min drive‬
  • Regional One Health East Campus
    ‪5 min drive‬
  • Baptist Memorial Hospital-Memphis
    ‪5 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Double Bed, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Studio, 1 King Bed, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Kitchen

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

LCD TV, pay films

Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Kitchen

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Kitchen, Non-Smoking

LCD TV, pay films

Suite, 1 King Bed, Kitchen, Non-Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non-Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

LCD TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Hampton Inn & Suites Memphis East Germantown Area

Hotel in Memphis with free breakfast and area shuttle service
Along with an outdoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free on-the-go breakfast, free WiFi in public areas, and a free area shuttle are also provided. Other amenities include self parking, coffee/tea in a common area, and dry cleaning.
Hampton Inn & Suites Memphis East Germantown Area offers 130 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the free breakfast at Hampton Inn & Suites Memphis East Germantown Area. During your stay, you'll be within walking distance of Lichterman Nature Center. Free WiFi in public areas, a free area shuttle, and an outdoor pool are available.
  • Free on-the-go breakfast offered
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Lichterman Nature Center and a few minutes from Shelby Farms Park
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Memphis East Germantown Area offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served. WiFi is free in public spaces.

A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn & Suites Memphis East Germantown Area. A free area shuttle within 5 miles is available. Parking is available for a fee.

This Memphis hotel is smoke free.

Guests are served free on-the-go breakfast.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available
  • Free local area shuttle up to 5 miles

Food and drink

  • Free on-the-go breakfast
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Grove Hotel Memphis-Shady
Hampton Inn Memphis-Shady Grove
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn Memphis-Shady Grove
Hotel Hampton Inn & Suites Memphis-Shady Grove Memphis
Memphis Hampton Inn & Suites Memphis-Shady Grove Hotel
Hotel Hampton Inn & Suites Memphis-Shady Grove
Hampton Inn & Suites Memphis-Shady Grove Memphis
Hampton Inn Suites Memphis Shady Grove
Hampton Inn Grove Hotel
Hampton Inn Grove
Hampton Memphis Shady Grove

Hampton Inn & Suites Memphis East Germantown Area Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 34 out of 73 reviews" "
Rating 8 - Good. 19 out of 73 reviews" "
Rating 6 - Okay. 10 out of 73 reviews" "
Rating 4 - Poor. 3 out of 73 reviews" "
Rating 2 - Terrible. 7 out of 73 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience
The room wasn’t cleaned properly. The bathroom was full of other people’s hair. No one ever came to give us new towels or trash bags so we had to go down and ask. Then to top it off our car got broken into in their parking lot at 1pm in the afternoon. This hotel has security and gates to enter and exit. The front desk said we’d get a refund for the night we didn’t stay and the $100 hold we’d get back so we’ll see if that actually happens or we’ll just have to end up calling and getting it returned.
Stayed 4 nights in Oct 2024

2/10 Terrible

Barbara and Richard

Not such a convenience after all
We arrived and even though we had a confirmation number with a copy of the confirmation shown, we were told that we did NOT have a reservation! We did not get the suite I booked and had to take a lesser type room AND had to pay even more for it. I was having surgery very early the next morning and we live about 3 hours from the hospital so that is why we chose to stay at the hotel. I think next time we will just get up early and drive. Very dissatisfied
Stayed 1 night in Sep 2024

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Room was clean. Bed was comfortable. Location was convenient. Did not like you that you pay for parking.
Stayed 1 night in Sep 2024

10/10 Excellent

Lynn

Liked: Cleanliness
Loved my room-they put me in a suite on the first floor instead of the king I ordered!
Stayed 1 night in Sep 2024

10/10 Excellent

Jacque

Stayed 1 night in Sep 2024

10/10 Excellent

CAROLYN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second long stay here, my room was great as well as the staff.
Stayed 5 nights in Jul 2024

10/10 Excellent

David

Stayed 1 night in May 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were decorated exactly like we would like in our home; Especially the bathroom. Very accommodating with our request for early check in.
Stayed 1 night in Aug 2024

4/10 Poor

Tim

Stayed 1 night in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were clean and comfortable. Last several times we have been there, the breakfast buffet has slowly gotten smaller with less choices, but still good. The room was lacking small items, like a clock, cups, and non-working shades. ( they're remote controlled). The only problem I really had was the lack of water pressure for the shower.
Stayed 1 night in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Clean and quiet
Stayed 1 night in Aug 2024

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
No coffee cups in room. No shower curtain in bathroom. Floor no vacuumed. Pubic hair in tub. Limited breakfast items
Stayed 2 nights in Aug 2024

2/10 Terrible

Jamilah

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
A different experience
When we got into our room the shower was full of pubic hair and the towels had been used. The lady at the was really nice she switched our room and the room she switched us didn’t have a microwave so I had to go downstairs to warm up food.
Stayed 1 night in Aug 2024

8/10 Good

Nancy, Clifton Springs

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the neighborhood very much. The gentleman that finally came out when I arrived I think was the manager. He was very short with me. Not welcoming at all. The young lady that was at the desk at check out was very friendly and helpful. My room was quite a ways from the elevator so moving in and out of my room was cumbersome. The breakfast and staff that prepared it was great
Stayed 1 night in Aug 2024

10/10 Excellent

NORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Friendly
The place was clean and the staff was friendly, the lady in charge of the breakfast was friendly and she go and ask everyone if we were ok and if we need something, before she closes the breakfast area she lets everyone know so you can go and get more if you want to.
Stayed 2 nights in Aug 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property as fine. Lots of security guards around.
Stayed 1 night in Jul 2024

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fabulous from start to finish. Great hotel to stay in and would come back. The kindness of the team was greatly appreciated.
Stayed 3 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two things could have made it better. 1. I reserved a room with a king bed. I received a call from the hotel saying that my choice wasn’t available and they wanted to switch me to a room with two queen beds. I said “No”. I prepaid for the room and that is what I wanted. 2. I’m a Hilton Honors member. Somehow that didn’t carry across. I asked the person at the desk to add it when I checked in. They didn’t.
Stayed 1 night in Jul 2024

6/10 Okay

Lauren

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean, some of the front desk staff acted like we were an inconvenience when we needed things for the room.
Stayed 2 nights in Jul 2024

8/10 Good

Rachelle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and has a security guard in the parking lot.
Stayed 2 nights in Jul 2024

6/10 Okay

Destinee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Kellye

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a good area of the city. However, the property itself is poorly managed, poorly cleaned, and poorly ventilated. The halls were warm and humid, which is weird to feel as though you’re walking through misty clouds. It’s a nasty feeling. The room was haphazardly cleaned: greasy countertops, unkempt carpet, sticky furniture, and traces of black & tan smudges in the shower. I was disgusted! The elevator door will CLOSE ON YOU in 2 seconds flat!! Someone has to stand in the doorway of the elevator and push the door back just for it not to take you out!!! Management at check in (around 3:00 pm) was polite yet unhelpful. Management later that night (a tall black man) was also polite while being much more helpful. In all I would NOT recommend this hotel to anyone! Not even an enemy!!!
Stayed 1 night in Jul 2024