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Mercure Melbourne St Kilda Road

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Melbourne St Kilda Road

Breakfast, lunch and brunch served
Superior Room, 1 King Bed, Balcony (St. Kilda Road View)
Classic Room, 1 Bedroom, Balcony
Reception
Privilege, Suite, 1 King Bed, Balcony | Terrace/patio

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
568 St. Kilda Road, Melbourne, VIC

Room options

Similar properties

Exterior

View Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1010)
View Melbourne

About this property

Mercure Melbourne St Kilda Road

Hotel with a 24-hour front desk, a quick walk to Alfred Hospital
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. Other amenities include WiFi in public areas, self parking, and a meeting room. Housekeeping is available on request.
Mercure Melbourne St Kilda Road offers 145 air-conditioned accommodations with espresso makers and safes. 45-inch Smart televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Mercure Melbourne St Kilda Road. During your stay, you're just a quick walk from St Kilda Road. Features include a restaurant, a bar, and a coffee shop/cafe.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet in some public areas for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • 8 minutes by foot from Alfred Hospital and a 2-minute drive from Toorak Road
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. Mercure Melbourne St Kilda Road also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property. A complete renovation of Mercure Melbourne St Kilda Road was completed in March 2023.

This 3-star Melbourne hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.
Naima Bar & Restaurant - This restaurant serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Reservations are required.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge), Wired Internet (surcharge)

Parking and public transport

  • Uncovered self parking on site (AUD 40 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:30 AM: AUD 20-30 for adults and AUD 20-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Naima Bar & Restaurant

Things to do

  • Access to nearby outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Nature reserve

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Front entrance ramp
  • Deep-pile carpet in room
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Renovated entire property – March 2023
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Soap
  • Towels

Entertainment

  • 45-inch smart TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Office
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Cribs (infant beds) are available for AUD 22.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 20 to 30 for adults, and AUD 20 to 30 for children
  • Uncovered self parking fee: AUD 40 per night (in/out privileges)
  • Crib (infant bed) fee: AUD 22.0 per stay
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Front desk staff will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mercure Melbourne St Kilda Road Hotel
Mercure Melbourne St Kilda Road Melbourne
Mercure Melbourne St Kilda Road Hotel Melbourne

Mercure Melbourne St Kilda Road Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 83 reviews" "
Rating 8 - Good. 22 out of 83 reviews" "
Rating 6 - Okay. 15 out of 83 reviews" "
Rating 4 - Poor. 8 out of 83 reviews" "
Rating 2 - Terrible. 5 out of 83 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anmol, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Very well
Stayed 1 night in Aug 2024

6/10 Okay

Keith, Elwood

Liked: Cleanliness
Mattress was hard & pillows hard and high. Restaurant attached to hotel is closed permanently for dinner (main reason we chose this hotel).
Stayed 1 night in Aug 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
Room/s were OK in standard...nothing special. Even with heating on all evening, the rooms felt cold, especially when you look up and realise the ceiling is the underside of the concrete slab from the floor above, ie. no ceiling insulation. Also, Netflix and YouTube do not work in the rooms. Remote control has buttons to access both, but the TV itself does not have these apps on it so forget about watching TV unless it's free to air rubbish.
Stayed 1 night in Aug 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 3 nights in Aug 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Makesi

Stayed 1 night in May 2024

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all round it worked for work from my work trip
Stayed 2 nights in May 2024

2/10 Terrible

Matt

Stayed 1 night in May 2024

2/10 Terrible

matt

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lack of customer care, I will never book again as it’s cost me my booking and surcharges when I was only there for a hospital stay at the Alfred hospital which was cancelled and no leeway for such discrepancies
Stayed 2 nights in May 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities
Some odor when get in room, but not noticeable after a while
Stayed 2 nights in May 2024

6/10 Okay

Salome

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Brendon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy place to stay
Stayed 1 night in May 2024

6/10 Okay

Mary

Rooms perfect. Disappointed no restaurant open at night. Limited lighting outside a danger. So hard to find on arrival. Not for us
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dog barking & dimly lit in the front of building
Stayed 1 night in Apr 2024

8/10 Good

Franz Bascope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

William, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Ethan

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The staff are not very friendly
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Stayed 1 night in Mar 2024

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay when attending events at MSAC. Nice rooms and friendly helpful staff. Will stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Shannyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were provided with a complimentary upgrade on our room. Staff were very friendly. The restaurant served a beautiful dinner & breakfast at very affordable prices. Excellent accommodation & I would highly recommend.
Stayed 1 night in Mar 2024

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close public transport.
Stayed 1 night in Feb 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Suzie

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff upon check in were absolutely lovely even though they were under alot of pressure being very busy. Our bed was comfy and soft. Unfortunately outside of that I was quite dissapointed. When we opened our room doors the room had been sprayed with deodorising spray to the point it was sickening, it wasn't until not much later that it was obvious they were trying to cover the very heavy smell of smoke in the room. The fridge had obviously not been turned on for a while as it was hot inside and our milk had been left inside. There was mould on the bottom of the fridge and the shampoo and soap dispenser in the shower were basically empty. I went down stairs late after returning from a concert to ask for a blanket for my son, and they couldnt give me one because house keeping had gone home. The man on the desk was lovely and said sorry but I don't feel its good enough. What concerned me most was that the smoke alarms were covered with shower caps and when I asked about it at the desk I was told it was because the steam or smoke sets them off, we had 2 rooms and both rooms were the same this is extremely dangerous. Unfortunately I won't stay again in a hurry.