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Mercure Melbourne Doncaster

4.0 star property

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Photo gallery for Mercure Melbourne Doncaster

Breakfast, lunch, dinner served; Mexican cuisine
Breakfast, lunch, dinner served; Mexican cuisine
Standard Room, 2 Single Beds
Indoor pool, pool loungers
Suite, 1 King Bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • 24/7 front desk
  • Parking available
  • Room service

Explore the area

Map
6 TOWER STREET, Doncaster, VIC, 3108
  • Doncaster Shopping Centre
    ‪1 min walk‬
  • Box Hill Hospital
    ‪5 min drive‬
  • Box Hill Town Hall
    ‪5 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪40 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, desk

Deluxe Double Room, 2 Double Beds

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, desk

Superior Room, 1 King Bed

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, desk

Superior Room, 2 Single Beds

  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, desk

Standard Room, 1 King Bed

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, desk

Superior Double Room, 2 Double Beds

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 56 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About this property

Mercure Melbourne Doncaster

Suburban hotel with a 24-hour fitness center and a rooftop terrace
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Mercure Melbourne Doncaster offers 183 air-conditioned accommodations with minibars and complimentary bottled water. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Mercure Melbourne Doncaster. During your stay, you're just a quick walk from Doncaster Shopping Centre. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at Chido Chido
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Just a 4-minute drive from Box Hill Institute and a few minutes from Box Hill Hospital
Mercure Melbourne Doncaster offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business center and 6 meeting rooms are available. Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. The business-friendly Mercure Melbourne Doncaster also features a rooftop terrace, concierge services, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily.
Chido Chido - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Chido Chido - Onsite bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (surcharge; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily: AUD 33 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Chido Chido
  • Chido Chido

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Bike parking
  • Bike storage
  • Indoor pool

Family friendly

  • Indoor pool
  • Pool gate

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (2153 square feet)
  • Meeting rooms - 6

Outdoors

  • Outdoor furniture
  • Pool sunloungers
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Smart TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 33 per person
  • Covered self parking fee: AUD 25.00 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Melbourne Doncaster Hotel
Mercure Melbourne Doncaster DONCASTER
Mercure Melbourne Doncaster Hotel DONCASTER

Mercure Melbourne Doncaster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 148 reviews
Rating 8 - Good. 43 out of 148 reviews
Rating 6 - Okay. 12 out of 148 reviews
Rating 4 - Poor. 4 out of 148 reviews
Rating 2 - Terrible. 6 out of 148 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in bar/restaurant were a touch young/unprofessional but otherwise faultless.
Stayed 1 night in Nov 2024

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property seemed very understaffed leading the stressed staff being inattentive and sometimes rude. Room air conditioning with woeful and leading to poor sleeping conditions even in the expensive (overpriced) suite rooms
Stayed 2 nights in Nov 2024

6/10 Okay

Emily

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel facilities and rooms were good. We were a family group with 3 rooms. The hotel appeared seriously understaffed - a 15 minute wait to check in, a 25 minute wait for bar service, a combined total of an hour and a half between arriving at the restaurant and receiving our meals. Shambolic is the word which comes to mind. When I checked out, the morning manager joked that the charge was $2000 in front of my elderly mother, who did not realise he was joking and was quite upset. Perhaps some training around appropriate behaviour for people of all abilities would help, if they can spare the time.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2024

10/10 Excellent

Bradley Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff were really friendly, close to shops and has parking (which costs extra). Brekky was pretty decent although got a bit samey after staying for 15 nights. Loved the pool.
Stayed 15 nights in Nov 2024

6/10 Okay

Andrew

Travelled with group
Liked: Cleanliness, property conditions & facilities
Quality of food for breakfast buffet is not good..
Stayed 2 nights in Nov 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the cheaper rooms for a one night stay which was clean, modern, comfortable quiet and contained the basic items. Good clothes hanging area and place for luggage. The bathroom was modern, well sized with good pressure hot shower. We chose not to park on site ($25) which was ok as we left before restrictions started at 8am. The staff were friendly and helpful, assisting with enthusiasm. We didn't have time for the breakfast buffet which seemed standard and looked fresh, we had a nice yet luke warm coffee before leaving. Recommend for short stay accom where your not concerned about parking.
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

XUQING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

KOREAT

Stayed 2 nights in Sep 2024

8/10 Good

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference stay
Convenient as I was attending a work conference at the hotel. I did not get the car parking discount given to conference day only attendees, which was disappointing. Also breakfast expensive for what it was. Pleasant staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

CHUI CHUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean up of breakfast venue could be faster
Stayed 1 night in Sep 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and restful
Stayed 2 nights in Sep 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for what need
Stayed 1 night in Jun 2024

10/10 Excellent

Charles, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with did and shopping options within walking distance.
Stayed 2 nights in Aug 2024

8/10 Good

Scott

Business traveller
Liked: Amenities
Extremely well designed rooms. I wish I could take them with me everywhere.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Aug 2024

10/10 Excellent

Maria Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Kate

Stayed 1 night in Jul 2024

8/10 Good

Jing

Stayed 11 nights in Jul 2024

2/10 Terrible

Bryan

Disliked: Staff & service
The manager was extremely rude
Stayed 1 night in Jul 2024

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and excellent facilities
Stayed 4 nights in May 2024