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Position was good for conference. Room had view of lane and garbage bins. It was generally quiet. Our room was last serviced on 2nd floor so I returned at approximately 3-4 pm to unserviced room which I the vacated to have cleaned. I had been out all day. This on the 2 full days we stayed. Room was small but comfortable the bathroom excellent and very clean and tidy. It also appeared reasonably fresh and fittings new. We did not receive the free bottle of wine as offered in original promo from hotels. Com.
Arrived at property - first nite - A/C failed turning off every 20 seconds. As windows cant be opened moved to another room at 4am. Completely frustrated.
Cleaning of new room - didn’t happen until after 2 days.
New room was not ideal. William - reception - was absolutely fabulous but could only help so much - his manner was friendly and professional. Main reason we didn’t leave.
We have stayed 4 times previously but sadden to say they have lost our business. As we booked with Wotif nothing could be done to compensate us for a disappointing stay. For this to occur it was explained it would have to of been booked direct with Hotel.
We were checked into a windowless room, it was like the broom closet. I complained and they moved us to a room with a window.
Obviously they had other rooms available.
I would not have made this booking if I had been aware of this. We would have stayed elsewhere.
Donna
Stayed 2 nights in Oct 2024
8/10 Good
Adam
29 Sept 2024
Great staff, great upmarket place in a great area, rooms a little tight but nice.
The hotel foyer is nice, however the rooms are tiny, bathrooms are the size of a caravan bathroom, and the bed wasn’t comfy. Plus you get a lot of road noise into the room.
Conveniently located close to the city, a supermarket and plenty of cafes and shops. There’s also no onsite parking, so you have to park your car and walk 10-15 mins.
The staff are friendly
Verified traveller
Stayed 2 nights in Jul 2024
8/10 Good
Zuzanna Teresa
14 Sept 2024
Liked: Cleanliness, staff & service
The hotel is fine, the fixtures in the bathroom were a bit worn and loose. The noisy air conditioner kept me awake at night. The room doesn’t have opening window so putting up with the noise was a necessary evil