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Eltham Gateway Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Eltham Gateway Hotel

Lobby lounge
Property entrance
Deluxe Marble Spa Suite | Living area
Deluxe Hotel Room with Two Double Beds
Meeting facility

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Air conditioning
  • Laundry
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
1339 Main Road, Eltham, VIC, 3095
  • Montsalvat
    5 min drive
  • House of Salad
    6 min walk
  • Eltham Station
    2 min drive
  • Melbourne, VIC (MEL-Tullamarine)
    32 min drive

Room options

View all photos for Deluxe Hotel Room with Two Double Beds

Deluxe Hotel Room with Two Double Beds

Deluxe Hotel Room with Two Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Hotel Room with One King Bed

Deluxe Hotel Room with One King Bed

Deluxe Hotel Room with One King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Hillview Spa Suite with One King Bed

Hillview Spa Suite with One King Bed

Hillview Spa Suite with One King Bed

  • 45 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Hillview Spa Suite with Two Queen Beds

Hillview Spa Suite with Two Queen Beds

Hillview Spa Suite with Two Queen Beds

  • 45 sq m
  • Hill view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Two-bedroom Family Suite

Comfort Two-bedroom Family Suite | Living area

Comfort Two-bedroom Family Suite

  • 55 sq m
  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Marble Spa Suite

Deluxe Marble Spa Suite

Deluxe Marble Spa Suite

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

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4.4 out of 5, Excellent, (139)
The price is €118
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Mercure Melbourne Doncaster

About this property

Eltham Gateway Hotel

Suburban Melbourne motel in Eltham with free parking
This smoke-free motel features a restaurant, a bar/lounge, and a conference center. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and dry cleaning. Housekeeping is available on request.
Eltham Gateway Hotel offers 38 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 32-inch LCD televisions come with digital channels.

This Melbourne motel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Eltham Gateway Hotel. During your stay, you'll be within walking distance of Pauline Toner Butterfly Nature Conservation Reserve. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Pauline Toner Butterfly Nature Conservation Reserve and 5 minutes from Montsalvat
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

WiFi and wired Internet are free in public spaces. Barbecue grills, multilingual staff, and a garden are also featured at Eltham Gateway Hotel. Free self parking is available.

This 4-star Melbourne motel is smoke free.

Eltham Gateway Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Family friendly

  • Laundry facilities
  • Microwave
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • Dry-cleaning service
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Freezer
  • Microwave
  • Toaster

More

  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 6:00 AM - 11:30 PM
Front desk staffed during limited hours
Reception hours are 8:30 AM-8:30 PM Monday-Thursday, 8:30 AM-9:30 PM Friday, 9 AM-10 PM Saturday, and 9:30 AM-5 PM Sunday.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:00 AM - 11:30 PM.
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Eltham Gateway
Eltham Gateway Hotel
Gateway Eltham
Gateway Hotel Eltham
Eltham Gateway Hotel Motel
Eltham Gateway Hotel Eltham
Eltham Gateway Hotel Motel Eltham

Eltham Gateway Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 240 out of 715 reviews" "
Rating 8 - Good. 238 out of 715 reviews" "
Rating 6 - Okay. 127 out of 715 reviews" "
Rating 4 - Poor. 75 out of 715 reviews" "
Rating 2 - Terrible. 35 out of 715 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
Room was suppose to be newly renovated. However furniture was rough and missing trim in parts. Shower rail/ handle on door was broken. There was no hanging rod in robe. So had no where to hang clothes. There was a thin layer of dustcovering some surfaces throughout room. Decor was very dated. Curtains hanging loose from fixings. Quite a shabby room. Silicone seal in shower qas miss matched and some pressence f mould on shower ceilings.
Stayed 1 night in Sep 2024

6/10 Okay

Jenny

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room we were in was very dated. Furniture was dusty. Front desk staff friendly. A place to stay if having an event but dont expect too much. No more than a 2 - 3 star.
Stayed 2 nights in Sep 2024

8/10 Good

Christopher

Travelled with partner
Liked: Staff & service, amenities
Stayed for a wedding nearby the stairs to the room were a bit sketchy and should get looked at the room itself was enough for us for the night but could use some work overall super friendly staff though
Stayed 1 night in Aug 2024

2/10 Terrible

Marie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Weird smell in the room, uncomfortable beds.
Stayed 1 night in Aug 2024

8/10 Good

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and convenient
Stayed 2 nights in Aug 2024

6/10 Okay

kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
VERY noisy. My room had a water system near by that ran the whole time, the walls were paper thin- I could hear the neighbours next door- their entire conversation AND their snoring. There was NO light in the morning for me to go outside & navigate all the stairs- pitch black.
Stayed 1 night in Aug 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service
Tired decor, could do with more bedding… electric blanket, more blankets or doona. It was cold.
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Stayed 1 night in Jul 2024

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness
The spa was not working - very disappointing as this was a key reason for staying at this location.
Stayed 2 nights in Jul 2024

6/10 Okay

Marika

Stayed 1 night in Jul 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Property conditions & facilities, room comfort
My keys had a narcotics anonymous key ring on it, there were people coming and going all through the night until 5am, didn’t get any sleep what so ever.
Stayed 1 night in Jun 2024

6/10 Okay

Marcus

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I chose this motel only because of its proximity to my intended activity. The property is tired and in need of another renovation phase. It has such great potential yet seems to be only receiving most essential maintenance. I can understand how the pandemic must have smashed the profitability of this business. The reception staff were very helpful enabling an early check-in. (Thank you Joe? / Cho?.) The room was clean, warm and mostly comfortable and acceptably equipped. Shower and toilet plumbing is a bit noisy. Lack of outdoor lighting for rooms 21 - 34 is an EXTREME HAZARD when moving during hours of darkness. The property has no bar or dining which is a shame as I would have used it if available. Good for short stays where location is top priority.
Stayed 3 nights in Jun 2024

6/10 Okay

Rebecca

Stayed 1 night in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in Jun 2024

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I entered the room I noticed that there was no remote for the TV. I went to reception and he acknowledged that the cleaning staff had also noticed that. A person was sent to the room to see the brand of TV but no action was taken to rectify the situation. When searching the room I found used tissues and a take away lid under the bed. It was clear that the room was cleaned to the edge of the furniture but not under it. The following day, I approached the reception staff again and they presented me with a remote control for a different brand which did not work. I noticed rubbish around the exterior of the property and there was significant wear and tear. On the positive, it was extremely convenient for the wedding I attended, and the facilities (bathroom, bed and kitchenette) were all good.
Stayed 1 night in Apr 2024

6/10 Okay

Karen

Liked: Cleanliness, staff & service, room comfort
Comfortable room. Property needs work
Our room was comfortable although very dated. We had a lovely view but unfortunately the property outside was run down. I remember Eltham Gateway many years ago in great condition. it would be great to see great again
Stayed 3 nights in Apr 2024

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, so obliging, would absolutely recommend 🙏
Stayed 2 nights in Apr 2024

4/10 Poor

Lilly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had a musty smell.
Stayed 1 night in Apr 2024

4/10 Poor

Peter

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed , Booked online , Photos where out of date , Place was tired and in need of updating , mattress was severely stained , Still had stuff from previous guests on the night stand. Adjoining apartments seemed to be a halfway shelter . and communed and drinking in the carpark
Stayed 3 nights in Mar 2024

8/10 Good

Felicity

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite nice. There was a little hiccup with my original room not being cleaned prior to check in, however, they apologised and attended to it immediately, and also offered an upgrade. The room and bathroom were very clean. The beds and pillows were also clean and comfortable. The 2 queen bed room, was quite large and had a large desk that was great. Heater worked really well. Not too far to go for good dining options either. Would be happy to stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Ben

Travelled with partner
Liked: Cleanliness, staff & service
Clean and quiet, comfortable bed and amazing shower. Decor is a little dated. Disappointed the restaurant wasn’t/isn’t open. Would of been very convenient.
Stayed 1 night in Apr 2024

8/10 Good

renee

Stayed 3 nights in Apr 2024

6/10 Okay

Matthew

Travelled with group
Served a purpose. Not the smoothest check in as 6.30pm seemed to be out of hours.
Stayed 1 night in Apr 2024