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Arrow on Swanston

3.5 star property

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February 2025
March 2025

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
View from property
Front of property – evening/night
Premium Penthouse Apartment | City view
Premium Penthouse Apartment | Living area

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym
  • Laundry

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Lygon Street
    ‪5 min walk‬
  • Melbourne Central
    ‪6 min walk‬
  • Queen Victoria Market
    ‪7 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Great Southern Hotel Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.1 out of 5, Very good, (1862)
The price is €61
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Great Southern Hotel Melbourne

About this property

Arrow on Swanston

Family-friendly Melbourne aparthotel in Carlton with a fitness center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Arrow on Swanston's great location. During your stay, you're just a quick walk from Melbourne Central. Free WiFi in public areas, an outdoor pool, and a restaurant are available. Built in 2003, this comfortable aparthotel has 200 apartments on 9 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a sitting area, and an LCD TV
  • Free WiFi
  • Enjoy a bite to eat at Cafe Crema, a café that serves local cuisine
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the location and the clean accommodations
  • Within a 10-minute walk of Lygon Street and Queen Victoria Market
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (AUD 25 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • High chair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 1 restaurant and 1 coffee shop/cafe
  • Snack bar/deli
  • Coffee/tea in a common area

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Free toiletries
  • Hairdryer
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • 40-inch LCD TV with digital service

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near a laundromat

Work spaces

  • 4 meeting rooms
  • Business centre
  • Laptop workspace
  • Conference centre (9688 square feet of space)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Luggage storage
  • Blackout curtains
  • Iron/ironing board (on request)
  • Vending machine
  • Hair salon

Location highlights

  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city centre
  • In the entertainment district
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Fitness centre
  • Theme parks nearby
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 200 rooms
  • 9 floors
  • 1 building
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 608 out of 2355 reviews" "
Rating 8 - Good. 741 out of 2355 reviews" "
Rating 6 - Okay. 441 out of 2355 reviews" "
Rating 4 - Poor. 289 out of 2355 reviews" "
Rating 2 - Terrible. 276 out of 2355 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
If 0 Was An Option I'd Give That
The listing says the Studio Apartment contains: 1) blackout curtains 2) city view 3) rainfall showerhead. 4) sleeps 3 It doesn't have any of these. No hand towels, no dish detergent and the reception staff barely speak English. The room was also dirty. Avoid at all costs.
Stayed 4 nights in Oct 2024

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were very helpful in the process of check in and welcome their guests with welcome gifts
Stayed 1 night in Oct 2024

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Location, clean and spacious rooms with great facilities makes the stay perfect
Stayed 1 night in Oct 2024

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wasn't able to open the fridge if the front door was closed, because the door handle is in the way. Was hoping a better city view, but we got the inside of the building room, so all we saw were the balconies/back side of other buildings. But nonetheless, good price for good location.
Stayed 1 night in Oct 2024

10/10 Excellent

Felicity

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice bedroom with big and clean bathroom and having a great view of the city. And near the stay there are numerous restaurants with great dining options
Stayed 1 night in Oct 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay, with friendly staff and great food too. Rooms were spacious with clean bathrooms
Stayed 1 night in Oct 2024

4/10 Poor

Chun-mi

Disliked: Cleanliness, property conditions & facilities
No clean everyday n the cookware are so dirty
Stayed 3 nights in Oct 2024

6/10 Okay

Paulina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Problems with access card, very average service, sheets on the bed did not cover the mattress at the foot end
Stayed 2 nights in Oct 2024

2/10 Terrible

Maryjane

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing very old no facilities, lifts dont work fire escape locked. Very noisy ALL night. Everything broken in room. Says for 4 but its 1 single and a double so I had to sleep on lounge. Not enough towels. Overall worst place I have ever stayed at.
Stayed 1 night in Oct 2024

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness
Great location property needs work
Fabulous location. The property is dated and photos dont represnt its cureent state. The pool in partcular was underwhelming. Holes either side of the airconditing unit where it had been installed. Amenities in the room were fabulous full kitchen much appreciated. Despite no smoking signs everywhere the hotel reeked of cigarette smoke. Had the window open our entire stay to help address that which meant extra noise as there is construction in the area. Could be a problem if you are a light sleeper.
Stayed 4 nights in Oct 2024

8/10 Good

Lillian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very polite and friendly especially with children and old age, mice and clean bathroom. In my words, stay is perfect
Stayed 1 night in Oct 2024

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious room and nice view from the balcony of the hotel
Stayed 1 night in Oct 2024

2/10 Terrible

Katelyn

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I specifically asked in advance for no stairs due to family travelling with me has a bad hip and another has epilepsy, yet to be informed until I’m in the room that it has stairs and they had to use them in order to use the toilet. I told reception and the only thing they would do is a refund and leave us stranded at 9-10pm at night. Worst experience ever!
Stayed 1 night in Oct 2024

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very polite and friendly with their guests and had a warm welcome with receiving the gift from the staff
Stayed 1 night in Oct 2024

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in the middle of the city which makes it more safer place than other stays
Stayed 1 night in Oct 2024

10/10 Excellent

Anne

Liked: Cleanliness, amenities, property conditions & facilities
Stay is very quiet and safe, with great location and spacious rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay, I especially liked the way of welcome and the welcome gifts which is given to their guests
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check in process is very smooth and quick, rooms were newly renovated and very quiet
Stayed 1 night in Oct 2024

6/10 Okay

Kirsten

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived after midnight and had to wait for access. The door was locked, no one was at reception or attended the bell. A staff appeared after around 10 mins. There might have been renovation going on in the building so we got waken up by different sort of noises.
Stayed 1 night in Oct 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay, great location, with friendly staff which welcome you with special hospitality
Stayed 1 night in Oct 2024

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location with spacious bedrooms and staff members are very humble with their guests
Stayed 1 night in Oct 2024

4/10 Poor

Dawn

Insufficient towels, cold water shower, coffee cups not big enough. No communication, no do or dont information. No idea how the key worked. We weren't given any information when booking in. The room was small, and tv in small bedroom. We thought we were getting a decent sized room, and didn't. Thankfully, we only used it to sleep in. nothing else. TV only had 4 chanels. Will definetly not be staying there again.
Stayed 3 nights in Oct 2024

2/10 Terrible

Natalie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked for 3 adults and two 18month old children, there was alot of mould in the shower , a mouse in our room and were bitten by somethinh in the bed they chaned our room and in that one discovered cockroach in the bathroom in the middle of the night we will never recomend this place to any family we had the worst experience not a relaxing holiday full of stress moving all our things as well steer clear not as shown in brochure.
Stayed 3 nights in Oct 2024

4/10 Poor

Michael

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The ‘hotel’ felt more like a hostel, in the movie sense.. it was cramped, noisy, the cot was delivered to our room in an old shopping trolley.. we had no hot water for the shower on our last day, the place generally felt unsafe. The bedsheet didn’t reach to the end of the bed, so half of the mattress was exposed. I would not recommend this hotel. More suited for student accommodation, not a family hotel.
Stayed 2 nights in Oct 2024