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Hotel Helene

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Helene

Premium Room
Deluxe Room
Front of property
40-inch Smart TV with cable channels, TV
40-inch Smart TV with cable channels, TV

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
10a29 Cra. 40, Medellín, Antioquia, 050021
  • Lleras Park
    1 min walk
  • Poblado Park
    5 min walk
  • Medellín Clinic - El Poblado
    9 min walk
  • Medellin (EOH-Enrique Olaya Herrera)
    12 min drive

Room options

View all photos for Standard Double Room

Premium bedding, down duvets, minibar, in-room safe

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room

Premium Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Helene

Hotel with a 24-hour front desk, steps from Lleras Park
This smoke-free hotel features a restaurant, a 24-hour front desk, and free WiFi in public areas. Other amenities include a living plant wall.
Hotel Helene offers 20 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at Hotel Helene. During your stay, you're just a quick walk from Lleras Park. Enjoy features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Amenities include an elevator and a living plant wall
  • Steps from Lleras Park and 5 minutes by foot from Poblado Park
There's a restaurant on site. Public spaces have free WiFi. Hotel Helene also features room service (during limited hours), an elevator, and a living plant wall.

This 3.5-star Medellín hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 8:30 AM.
Hotel Helene has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–8:30 AM: COP 25000-50000 per person
  • 1 restaurant
  • Room service available

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Outdoors

  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 230
  • Smooth flooring in room
  • Step-free path to entrance
  • 1 steps to reach property
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Couples dining
  • Living plant wall
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Premium bedding

Bathroom

  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch smart TV
  • TV channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free tea bags/instant coffee
  • Local meal delivery service
  • Minibar

More

  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Mobile key entry
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Helene

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Hotel Helene Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 84 out of 148 reviews" "
Rating 8 - Good. 28 out of 148 reviews" "
Rating 6 - Okay. 16 out of 148 reviews" "
Rating 4 - Poor. 16 out of 148 reviews" "
Rating 2 - Terrible. 4 out of 148 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2024

10/10 Excellent

Henry

Stayed 5 nights in Aug 2024

4/10 Poor

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Stayed 5 nights in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, muy buena localización y el personal muy atento. Recomendable
Stayed 7 nights in Aug 2024

6/10 Okay

Rolando

Liked: Cleanliness, staff & service
NO lo dejen perder
Luego de habernos hospedad en 4 ocasiones en el Hotel, hemos tenido una experiencia NO muy buena. Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha. Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal. Por Último, ya es tiempo de cambiar las toallas.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Stayed 1 night in Jul 2024

2/10 Terrible

Jorge A

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING TO LIKE ABOUT THIS HOTEL UNFORTUNATELY MY SELECTION WAS BASED ON A FEW GOOD REVIEWS BUT, I SHOULD HAVE "LISTEN" TO THE BAD REVIES WHICH ARE EXACLY WHAT I HAVE EXPERIENCED: NO WORKING AC, NO WORKING SHOWERS, ROOM FLOOR FLOODING, POOR LIGHTNING, DARK ROOMS, EXTREMELY EXPENSIVE FOR THE LOW QUALITY OF SERVICES RENDED. OVERCHARGED$$$ DO NOT WASTE YOUR TIME AND MONEY STAYING THERE. YOU WILL GET BETTER SAME AREA, FOR HALF OF PRICE.
Stayed 14 nights in Jul 2024

10/10 Excellent

CrisJoel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is excellent! Thank you for the warm welcome!
Stayed 2 nights in Jul 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Nel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Cuidado! Tuve que cambiar mi habitación porque me da claustrofobia y el joven que me atendio(hombre) me cobró $90 americanos y en efectivo porque me dijo que no podía cobrarlo con tarjeta y al otro día otra pareja que nos acompañaba cambió la habitación y no le cobraron nada. Siento que me estafó y cuando lo notifiqué nadie hizo nada. Muy mal! Que se quieran Aprovechar.
Stayed 4 nights in May 2024

8/10 Good

Nano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Stayed 3 nights in May 2024

10/10 Excellent

Digna, Kew Gardensn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Valeria

Stayed 3 nights in May 2024

10/10 Excellent

David

Stayed 2 nights in May 2024

10/10 Excellent

Melissa E.

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Stayed 3 nights in May 2024

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the styling and vibe. Modern and class. Rooms small but well laid out. Comfortable memory foam bed.
Stayed 1 night in May 2024

10/10 Excellent

ONEIL

Nice and cozy
Stayed 3 nights in Apr 2024

6/10 Okay

Edward Danilo

Liked: Staff & service, amenities, property conditions & facilities
ac dint work a littel onsafty cros the road is headache and lot of people asking for money and it get annoying
Stayed 7 nights in Mar 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Stayed 2 nights in Mar 2024

8/10 Good

Yashira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff, good location, the room need more light other then that very good.
Stayed 3 nights in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If You Want a Bed and a Shower, This is The Place
The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.
Stayed 4 nights in Mar 2024

8/10 Good

Will

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly Adequate, but far from Perfect
The Hotel itself is very nicely decorated; modern, chic, very slick. But there were issues, all minor-ish. While the hotel staff was friendly they were not always the easiest to communicate with. They were always around but not usually at the desk and most did not or would not speak English. I've never stayed at a hotel where the staff was so reluctant to speak English to a traveler they knew spoke VERY limited Spanish. This really didn't negatively impact our stay but it was noticeable and frustrating at times. The other issue was that the room air conditioning was just simply inadequate. Another couple left as I was checking in due to this. The morning sun coming through the single pane glass was brutal even with the thick blackout curtain over it. It didn't even cool down that much once the sun crested the top of the building. Staff brought us a fan which was an absolute life-saver. On any day that wasn't cloudy it was barely tolerable without it. Convenient location also meant VERY loud especially on the weekend nights. Again the single pane glass did no favors to the hotel here either. The building is 4 houses down off the main drag but you could hear every single car from the room. Bring earplugs. Other small issues: very little place to put clothes, no drawers or armoire, and just a tiny place to hang a couple shirts behind the mirror. The light fixture above the vanity dripped water. A lot of small issues that didn't ruin the trip at all but added up to just 'ok'
Stayed 6 nights in Feb 2024

8/10 Good

Jorge, Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really good, just need better AC units
Stayed 1 night in Jan 2024

8/10 Good

Roberto Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Stayed 4 nights in Feb 2024