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d'primahotel Kualanamu Medan

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for d'primahotel Kualanamu Medan

Outdoor pool
Building design
Point of interest
Superior Double Room
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Room service
    Room service

Explore the area

Map
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang kuis, Medan, Sumatera Utara, 20552
  • Great Mosque of Medan
    22 min drive
  • Maimun Palace
    22 min drive
  • Sun Plaza
    24 min drive
  • Medan (KNO-Kuala Namu Intl.)
    6 min drive

Room options

View all photos for Family Room

Family Room

Family Room

  • 31 sq m
  • Sleeps 5
  • 4 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds

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includes taxes & fees
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About this property

d'primahotel Kualanamu Medan

Hotel with free parking, in the vicinity of Maimun Palace
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center.
D'primahotel Kualanamu Medan offers 140 air-conditioned accommodations with minibars and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

This Medan hotel provides complimentary wireless Internet access. 43-inch LED televisions come with cable channels. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

An outdoor pool and a children's pool are on site.
Features at d'primahotel Kualanamu Medan include free WiFi in public areas, self parking, and roundtrip airport shuttle.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 13.5 mi (21.7 km) from Maimun Palace and 13.5 mi (21.8 km) from Great Mosque of Medan
  • Free airport shuttle service
D'primahotel Kualanamu Medan offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center, 5 meeting rooms, and coworking spaces. The business-friendly d'primahotel Kualanamu Medan also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 3.5-star Medan hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 6 AM to 9 AM.
Onsite venue - This restaurant specializes in Indonesian cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free 24-hour return airport shuttle
  • Airport shuttle at scheduled times

Food and drink

  • Local cuisine breakfast available for a fee daily 6 AM–9 AM: IDR 110000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Coworking spaces
  • Meeting rooms - 5

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 43-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at d'primahotel Kualanamu Medan

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately IDR 110000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
D'primahotel Kualanamu Medan offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Prime Plaza Hotel Kualanamu
Prime Plaza Kualanamu Medan
Prime Plaza Kualanamu
Prime Plaza Hotel Kualanamu
Prime Plaza Hotel Kualanamu Medan
d'primahotel Kualanamu Medan Hotel
d'primahotel Kualanamu Medan Medan
d'primahotel Kualanamu Medan Hotel Medan

d'primahotel Kualanamu Medan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 55 reviews" "
Rating 8 - Good. 16 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
D'Prima Hotel- great for Medan airport
Great hotel 5 minutes from the airport. Excellent stay. Clean and lovely rooms. Nice restaurant. Free shuttle to the airport although it only runs every couple of hours. You can pay a small fee
Stayed 1 night in Jun 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Rooms and Amazing Staff
My family and I have stayed at the D’prima Hotel 5 times and we keep coming back for the fantastic staff. The hotel is conveniently located near the airport and the rooms are perfect for big families like ours. What really sets this hotel apart is the amazing staff. Every single person, from the shuttle driver to the bellhop and restaurant servers to the front desk, is incredibly kind and helpful. They always go out of their way to make our stay comfortable. We've had some stressful trips with six kids and a lot of luggage, but the staff made it all so easy for us. If you're in Medan and need a place near the airport, I highly recommend staying here. The rooms are simple and clean, and the staff is simply amazing.
Stayed 1 night in Jun 2024

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2023

6/10 Okay

Clifford

Travelled with partner
Disliked: Property conditions & facilities
Close to airport. Free shuttle. Adequate TV channels.

8/10 Good

Tami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased with our quick stay at the Prime Plaza
We stayed one night at the Prime Plaza. They transported the four of us and our three surfboard bags to and from the hotel in a van for a decent price. The hotel room was clean had everything we needed. We had four twin beds. The restaurant had good service and food.
Stayed 1 night in May 2023

10/10 Excellent

Pamela, Whitby

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed here one night before an early flight. It is only a 5 minute taxi ride to the airport. The hotel has a free shuttle but it only goes once every two hours so unless your flight coincides with the timing it's not much use. The hotel is very modern with all the facilities you would expect. Rooms are fairly small but clean and nicely furnished and for a short stay are absolutely fine. One thing I have never come across in a hotel before is the piped music played in the corridors - you could actually hear it from inside the room, only faintly but enough to be annoying! It did turn off around 10pm but then came back on at 6am.

10/10 Excellent

Saleh

Stayed 4 nights in Sep 2022

10/10 Excellent

Mozamel

Stayed 2 nights in Aug 2022

6/10 Okay

Alayna

Liked: Staff & service
Disliked: Cleanliness
It was alright. Bathroom was dirty when I went in - there was a big ball of hair in the toilet and also all of the towels were stained. Bed and room was fine. Gym was really small but had the basic requirements, except the AC was off when we went in so we had to turn it on ourselves. Airport shuttle that goes every two hours was quick and easy, but it’s a bit annoying that it’s every two hours instead of one.
Stayed 1 night in Aug 2022

8/10 Good

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for a quick stay from the airport. It was easy and friendly airport pickup and check-in. The breakfast buffet was pretty good. The room was clean and quiet. Overall, great place to stay!
Stayed 1 night in Jun 2022

10/10 Excellent

Timbul

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Clean, comfortable stay and very handy for the airport.
Stayed 1 night in Mar 2020

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Virginia

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and disappointing
Very over priced. Average hotel but convenient for airport. Terrible but expensive food. Poor facilities - the pool had a layer of scum and the gym was stuffy and lacked a/c. Smelly room and dated air conditioning. Decent bed and linen. Good size room. Wouldn’t recommend or go back. Better off staying closer to Medan
Stayed 1 night in Jan 2020

10/10 Excellent

Zahri, Kuala Lumpur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Its really close to the airport.Check in and check out was smooth and easy. Staff were friendly and helpful.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
the staffs are friendly and requests were attended to quickly. The only thing is the toilet bowl is dirty and the tap water is a little brownish.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great place to rest after our two day jungle trekking. We loved that since we had a very early flight the staff packed us our breakfast to go. We arrived to the hotel around 8 or 9 pm and since we were trekking for 2 days, we had a bunch of dirty and smelly clothes from the campfire but the staff was able to accommodate our needs and cleaned our laundry and had it ready somewhere around midnight although it came at a steep price as the laundry service costed us more than the night stay but given the time of the day and that our Indonesia trip was just starting we thought the cost was reasonable. Would not hesitate to stay again.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a please take and clean hotel with lovely staff
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very sweet. Made up breakfasts at 4am for us to take away.
Stayed 1 night in Jul 2019

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport and excellent staff. The travel to the airport was easy. They have scheduled times when you can go free to the airport in a shuttle.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees went out of their way to make sure my stay was enjoyable.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Scott, australia

Disliked: Staff & service, room comfort
Very close to the airport but that’s all
Hotel is 10min drive at a cost of 100,000Rp to the airport. Hotel is clean and food is fine but we had issues with checking in with a family of 5. Would only recommend this place if you need something right next to the airport.
Stayed 1 night in Aug 2018