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voco Makkah by IHG

4.0 star property

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Photo gallery for voco Makkah by IHG

Exterior
Point of interest
Deluxe Room
Café
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Room service
  • Free WiFi

Explore the area

Map
Ibrahim Al Khalil Street, Al Mesfalah, Makkah
  • Abraj Al-Bait Towers
    ‪19 min walk‬
  • Great Mosque of Makkah
    ‪2 min drive‬
  • Kaaba
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 59 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 3 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 3 Single Beds

  • 30 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

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Superior Room, 2 Single Beds

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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (494)
The price is €240
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Novotel Makkah Thakher City

About this property

voco Makkah by IHG

Central hotel with 6 restaurants connected to a shopping center in Makkah
Along with 6 restaurants, this hotel has a snack bar/deli and a coffee shop/cafe. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
Voco Makkah by IHG offers 4321 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at voco Makkah by IHG. During your stay, you'll be connected to a shopping center, and within walking distance of Abraj Al-Bait Towers. Features include free WiFi in public areas and a free manager's reception, plus 6 restaurants.
  • Free WiFi
  • Options for a bite to eat include 6 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, a porter, and luggage storage
  • Just a 2-minute drive from Great Mosque of Makkah and a few minutes from King Fahad Gate
There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. The business-friendly voco Makkah by IHG also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Makkah hotel.

The hotel hosts a free manager's reception daily.
Voco Makkah by IHG has 6 restaurants on site.
24-hour room service is available.

Languages

Arabic, English, French, Indonesian, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (SAR 80 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: SAR 70.39 per person
  • 6 restaurants and 1 coffee shop/cafe
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Shopping centre

Family friendly

  • Free cots/infant beds
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 190
  • Front entrance ramp
  • Deep-pile carpet in room
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 60
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 104
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 49-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Online]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at voco Makkah by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 70.39 per person
  • Covered self parking fee: SAR 80 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The check-in location differs from the property location. To check in, guests will need to go to Online
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10006217

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at voco Makkah by IHG.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

voco Makkah
voco Makkah by IHG Hotel
voco Makkah an IHG Hotel
voco Makkah by IHG Makkah
voco Makkah by IHG Hotel Makkah

voco Makkah by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 210 out of 291 reviews
Rating 8 - Good. 43 out of 291 reviews
Rating 6 - Okay. 16 out of 291 reviews
Rating 4 - Poor. 9 out of 291 reviews
Rating 2 - Terrible. 13 out of 291 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Dec 2024

10/10 Excellent

Raed

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was perfect except transportation on the way back from Haram
Stayed 9 nights in Dec 2024

2/10 Terrible

Muhammad Kashif

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most terrible stay of my life
The hotel is terrible. It is just a bed in a room that becomes very dirty as nobody cleans your room. There is nothing like 4 star in this hotel except a massive building. No service at all. No housekeeping and no room service. Staff is rude and demand money for every little thing they do. If you want an extra empty plate they will charge 15 Riyal. I have never seen a reception as rude as in this hotel. I will not recommend staying in this hotel.
Stayed 8 nights in Nov 2024

8/10 Good

tahira

Stayed 5 nights in Nov 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kawther

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ammar

Stayed 2 nights in Oct 2024

10/10 Excellent

Haliyat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were respectful and helpful
Stayed 4 nights in Nov 2024

10/10 Excellent

yasser

Liked: Cleanliness, staff & service, property conditions & facilities
Good and nice and clean
Stayed 2 nights in Nov 2024

6/10 Okay

Fathima

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room was small. Carpet not vacuumed well. No room service for 4 days. Cupboard doors, bathroom doors had stains that were not cleaned.
Stayed 3 nights in Oct 2024

4/10 Poor

Saim

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Umar

Travelled with group
Liked: Amenities, property conditions & facilities
It was great for the price but very inconvenient if you are looking to go to the haram often. Some services were great such as breakfast. Bus service was decent when going to haram but coming back was a pain. Took forever. No charging ports by the beds. Called for help and the the guy said go buy long cord plug ins so you can plug in the chargers.
Stayed 3 nights in Nov 2024

8/10 Good

Muhammad Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities
Appropriate price good environment and good staff and for stay best place.
Stayed 5 nights in Nov 2024

10/10 Excellent

ahmed

Travelled with family
Nice and clean close to alharam
Stayed 3 nights in Nov 2024

10/10 Excellent

Muhammad Asif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
VOCO is the best and staff also very good. A
Stayed 4 nights in Nov 2024

10/10 Excellent

Nahzat

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Water leakage in bathroom, property wearing off with time
Stayed 4 nights in Oct 2024

10/10 Excellent

Arif Hussain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness
Stayed 4 nights in Oct 2024

10/10 Excellent

Saqib

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and quality. Pretty neat and tidy all around in the building and rooms. Great experience. Highly recommended.
Stayed 2 nights in Oct 2024

2/10 Terrible

Azdine

Stayed 5 nights in Oct 2024

10/10 Excellent

Saqib

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience to stay at Voco with family. Tip top property condition and staff attitude was nice. All A .
Stayed 3 nights in Oct 2024

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very beautiful hotel. Very convenient shopping mall in basement.
Stayed 4 nights in Oct 2024

2/10 Terrible

Mahmoud

Disliked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

MUHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Marc

I came to this hotel 2 days before my umrah group and told the receptionist that my group was two days behind me under a different reservation. I was assured that my room would be the same and that my reservations could be merged together no problem…..so I spent my first 2 days in a room in tower 4 with two king beds, however before my group came 2 days later I was told I had to leave the room and wait for the group to come. After waiting I was moved to tower 6 which was very gloomy and the room had a stanch to it. The shuttle actually brings you to another bus stop which numerous hotels use. I found people fighting to get on buses (I wish I could upload a pic of the madness). I decided to end my stay early and give my room to another person in my group. Overall the stay was a horrible experience for me and my family, but trying to be just maybe everyone else’s experience isn’t the same as mine. Personally I won’t stay there again nor recommend it.
Stayed 2 nights in Oct 2024

10/10 Excellent

ABDULHAKIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was very good , food is excellent,
Stayed 1 night in Oct 2024