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Swissôtel Makkah

5.0 star property

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Photo gallery for Swissôtel Makkah

Building design
Lobby sitting area
Lobby sitting area
Restaurant
Premier Room, 1 King Bed (Kaaba)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Free WiFi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955
  • Great Mosque of Makkah
    ‪4 min walk‬
  • Abraj Al-Bait Towers
    ‪6 min walk‬
  • Well of Zamzam
    ‪7 min walk‬

Room options

View all photos for Junior Suite (City)

Living area

Junior Suite (City)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Junior Suite (Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed (Kaaba)

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Quad bed, Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (City)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Beds (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (Haram)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 3 Single Beds (Kaaba)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 2 Single Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds (City)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Beds (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds (Haram)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Single Beds (Kaaba)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic King Room Haram Partial view

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic King Room Haram Partial view

  • Sleeps 3
  • 1 King Bed

View all photos for Classic King Room Kaaba partial view

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic King Room Kaaba partial view

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, City)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Classic Room (Quad bed, City)

  • Sleeps 4
  • 2 Twin Beds

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Exterior

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  • Free WiFi
  • Restaurant
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4.2 out of 5, Very good, (1005)
The price is €1,345
for 1 room
includes taxes & fees
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About this property

Swissôtel Makkah

Art Deco Makkah hotel in Al Hajlah with a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of Swissôtel Makkah's great location. During your stay, you're just a quick walk from Great Mosque of Makkah. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute walk from Great Mosque of Makkah and 7 minutes by foot from Kaaba
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Swissôtel Makkah. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Swissôtel Makkah has a restaurant on site.
Cafe Swiss - Onsite restaurant. Happy hour is offered. Reservations are required. Open daily.
Al Rowad Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: SAR 90 for adults and SAR 45 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Cafe Swiss
  • Al Rowad Restaurant

Things to do

  • Shopping centre
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bath combination
  • Towels

Food and drink

  • Free bottled water
  • Fridge

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Makkah

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 241.5 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 90 for adults and SAR 45 for children
  • Airport shuttle fee: SAR 800 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: SAR 241.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10007391

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissôtel Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Makkah
Swissôtel Makkah Hotel Makkah

Swissôtel Makkah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1001 reviews
Rating 8 - Good. 202 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 54 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Anas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of Haram on 42 floor! Only downside of hotel is taking multiple elevators to get to ground floor.. at rush hours it takes 10min waiting for elevators
Stayed 3 nights in Nov 2024

10/10 Excellent

Gulrez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience , staff was friendly and helpfull..i will definitely recommends…
Stayed 2 nights in Nov 2024

10/10 Excellent

Shazia

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to haram
Stayed 5 nights in Nov 2024

10/10 Excellent

Akram

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very good
Good
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Mohsen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good but too noisy
Stayed 1 night in Nov 2024

10/10 Excellent

Zainabou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Kaaba view from the room, easy access to the Haram and shopping areas.
Stayed 3 nights in Nov 2024

10/10 Excellent

Laraib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Imtiaz

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location, minutes to walk to Al Haram
Stayed 4 nights in Nov 2024

10/10 Excellent

Shaikhah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Fozia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent service room, but breakfast is not hygienic . Most breakfast is leftovers. They have to improve breakfast . Other than everything is perfect . We our regular customers. Inshallah go again soon.
Stayed 3 nights in Nov 2024

10/10 Excellent

REZWANA

Stayed 4 nights in Nov 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
Exceptional costumer services excellent facilities, thank you for your care
Stayed 2 nights in Nov 2024

10/10 Excellent

Usama

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD
Stayed 3 nights in Nov 2024

2/10 Terrible

Anwarul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is not available till now
Stayed 2 nights in Nov 2024

2/10 Terrible

Shahzada

Stayed 5 nights in Oct 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth paying for location
If you can afford it go for Kabaa view.
Stayed 1 night in Oct 2024

10/10 Excellent

Sana

Stayed 1 night in Oct 2024

10/10 Excellent

Ismail, Dearborn Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and service. Also, very very clos to everything.
Stayed 3 nights in Nov 2024

10/10 Excellent

Raniah

Liked: Cleanliness, staff & service, property conditions & facilities
Elevators are very slow and very confusing, making it hard to get somewhere on time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Shahenaaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alhamdulillah all is good
Stayed 3 nights in Nov 2024

8/10 Good

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, however being on the 25th floor was not very user friendly for lifts, had to change halfway down and also not very clearly marked. Also, the on site musallah on the 2nd floor (I think) was miles away. Wasn't easy to get to with my mum in a wheelchair. Otherwise not a bad property location wise.
Stayed 5 nights in Oct 2024

10/10 Excellent

Hafizur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Fatima

Travelled with family
Liked: Staff & service
Disliked: Amenities
The bathrooms and the air conditioning system needs to be renewed.
Stayed 2 nights in Oct 2024

8/10 Good

Nazma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay 😀
We enjoyed our stay our stay with very friendly support staff. Also very responsive housekeeping team and pro active. The porters were very punctual and cooperative when luggage was being picked up and also upon leaving. Location was very good with easy access to the Grand Mosque especially during busy moments and times. I would recommend the hotel to friends and family going forward.
Stayed 6 nights in Oct 2024