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13 Mar 2024 by Muhammad Saud
Dear Mr.Abdellah, Thank you for sharing your experience of your recent stay at Jumeirah Jabal Omar Makkah. Your feedback is invaluable to us, and I extend my sincere apologies for the inconveniences you encountered during your time with us. I regret to hear about your dissatisfaction with the level of service during your stay. Please know that this falls short of the high standards we strive to maintain, and we take your concerns very seriously. Rest assured; I have personally addressed these issues with our management team to ensure immediate action is taken to prevent such occurrences in the future. We greatly appreciate your understanding and patience, and your feedback serves as a valuable opportunity for us to improve our services. We are committed to providing all our guests with a seamless and enjoyable experience, and your comments will undoubtedly help us achieve this goal. Once again, I apologize for the inconvenience caused, and I sincerely hope that we will have the opportunity to welcome you back to Jumeirah Jabal Omar Makkah in the future. Please do not hesitate to reach out to me directly if there is anything further I can assist you with. Best Regards, Muhammad Saud Hotel Management Team
There are 6 restaurants and 2 coffee shops/cafes on site. A free manager's reception is offered daily. Public spaces have free WiFi. There's an onsite business centre. The luxury Jumeirah Jabal Omar Makkah also features multilingual staff, coffee/tea in common area, and concierge services. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Makkah hotel.
Available in some public areas: Free WiFi
Valet parking (surcharge)
Jumeirah Jabal Omar Makkah offers 1121 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down duvets. Smart televisions come with satellite channels. Bathrooms include a bath, dressing gowns, slippers and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception daily.
Jumeirah Jabal Omar Makkah has 6 restaurants on site.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
