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The Palms Resort of Mazatlan

3.0 star property

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Photo gallery for The Palms Resort of Mazatlan

Front of property
Cocktail bar
Property amenity
Suite, Ocean View
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Playa Brujas
    ‪12 min walk‬
  • Punta Camaron Beach
    ‪20 min walk‬
  • El Cid Country Club Golf Course
    ‪4 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

  • 668 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed, City View

  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

  • 4 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Palms Resort of Mazatlan

Ocean-view resort with poolside bar, near Cerritos Beach
At The Palms Resort of Mazatlan, relax by an outdoor pool or hit the beach where you can enjoy volleyball.
The Palms Resort of Mazatlan offers 190 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Palms Resort of Mazatlan. During your stay, you'll be within walking distance of Playa Brujas. You'll find features like free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and self parking
  • The restaurant, swim-up bar, and poolside bar offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes volleyball
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlan International Center
The Palms Resort of Mazatlan offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square meters) and includes a conference center. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly The Palms Resort of Mazatlan. Self parking and valet parking are free.

This Mazatlán resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Restaurant Panama - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Pool Bar - Onsite cocktail bar. Open daily.
Suchi Roll - Onsite sushi bar. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 265-400 for adults and MXN 265-400 for children
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar

Restaurants on site

  • Restaurant Panama
  • Pool Bar
  • Suchi Roll

Things to do

  • Beach volleyball
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (7973 square feet of space)
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

The Palms Resort of Mazatlan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1005 reviews
Rating 8 - Good. 279 out of 1005 reviews
Rating 6 - Okay. 99 out of 1005 reviews
Rating 4 - Poor. 50 out of 1005 reviews
Rating 2 - Terrible. 39 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool!
Stayed 7 nights in Nov 2024

8/10 Good

Jeffry

Stayed 5 nights in Oct 2024

10/10 Excellent

Robert

Travelled with partner
We like that it’s not down town. Great pool
Stayed 2 nights in Oct 2024

4/10 Poor

Kenneth Dean

Travelled with group
no hot water,
no hot water in room, friend got bug bites from bed. AC leaked water in the room.
Stayed 5 nights in Oct 2024

8/10 Good

Armando, Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pull is great! The view to the ocean is unique.
Stayed 7 nights in Oct 2024

10/10 Excellent

perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel I'll took it again
Stayed 5 nights in Oct 2024

6/10 Okay

Rudy, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, but the beach is to rocky and you can't swim
Stayed 5 nights in Sep 2024

10/10 Excellent

Melanie, el centro

Stayed 3 nights in Aug 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good. Room was clean. I didn’t like that there wasn’t a sheet to cover yourself. Beds need to have a mattress sheet and a second sheet to cover up ones body not a covet. No facial towels, only one hand towel. We were two people…
Stayed 1 night in Sep 2024

10/10 Excellent

JOSE LUIS, DALLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view is amazing
Stayed 4 nights in Sep 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Sep 2024

10/10 Excellent

Amparo

Travelled with partner
Unfortunately, the hotel is visited by many persons that are not staying in hotel, they are there for the restaurant. So I really did not like this traffic.
Stayed 5 nights in Aug 2024

8/10 Good

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The head board area of bed was something I disliked as I kept hitting my head against it at night.
Stayed 5 nights in Sep 2024

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Celene

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 4 nights in Aug 2024

10/10 Excellent

Christal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discovered that the restaurant within the resort “Panamá” is very popular! Very good too!
Stayed 5 nights in Aug 2024

4/10 Poor

Alejandra

Stayed 2 nights in Jul 2024

10/10 Excellent

Juana María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Juan Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Erik

Stayed 3 nights in Jul 2024

6/10 Okay

Mayra

Stayed 4 nights in Jul 2024

10/10 Excellent

Nalleli

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Luis, saltillo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel muy bonito, me la pase muy bien en mis vacaciones.
Stayed 4 nights in Jul 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was enjoyable, great facilities, great ubication
Stayed 2 nights in Jun 2024

10/10 Excellent

Letycia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024