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Best Western Heartland Inn

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Heartland Inn

Exterior
Standard Room, 1 King Bed, Non Smoking
Free daily full breakfast
Lobby
Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
1416 Broadway Avenue East, Mattoon, IL, 61938
  • Mattoon Peterson Park
    4 min drive
  • Mattoon City Hall
    6 min drive
  • Sarah Bush Lincoln Hospital
    7 min drive
  • Mattoon, IL (MTO-Coles County Memorial)
    5 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Comfort Suites Mattoon
Pool
Breakfast included
Parking included
Free WiFi
4.4 out of 5, Excellent, (651)
The price is €110
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Comfort Suites Mattoon

About this property

Best Western Heartland Inn

Suburban hotel with free breakfast and a fitness center
A fitness center, coffee/tea in a common area, and dry cleaning are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-in are onsite. Change of towels is available on request.
Best Western Heartland Inn offers 61 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Mattoon hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Heartland Inn. During your stay, you'll be close to Mattoon Peterson Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a computer
  • Onsite recreation includes a gym and a playground
  • Just a 4-minute drive from Mattoon Peterson Park and 6 minutes from Mattoon City Hall
  • Cats and dogs welcome for a fee
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Best Western Heartland Inn. Self parking is free.

Smoking is allowed in designated areas at this Mattoon hotel.

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Electric car charging station on site

Food and drink

  • Free full breakfast available daily 6:00 AM–9:00 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Playground

Family friendly

  • Free cots/infant beds
  • Playground
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 102
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Mattoon
Hampton Inn Mattoon
Mattoon Hampton Inn
Hampton Inn Mattoon Hotel Mattoon
Hampton Inn Mattoon Hotel
Hampton Inn Mattoon
Best Western Heartland Mattoon
Best Western Heartland Inn Hotel
Best Western Heartland Inn Mattoon
Best Western Heartland Inn Hotel Mattoon

Best Western Heartland Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 498 reviews" "
Rating 8 - Good. 147 out of 498 reviews" "
Rating 6 - Okay. 58 out of 498 reviews" "
Rating 4 - Poor. 35 out of 498 reviews" "
Rating 2 - Terrible. 25 out of 498 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had a good variety except no microwave to heat cold, hard cinnamon roll. Towels were thin and rough. Like sandpaper!
Stayed 1 night in Aug 2024

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

4/10 Poor

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Facility was clean the breakfast bar nice. The AC in Rm 200 did not get cool enough. The address to the hotel on Broadway St takes you to an empty lot- not fun late at night. The $50 deposit process should have been automatically applied when I presigned for the rm, especially since the presign process was supposed to speed up check-in process. Front desk staff did not speak clearly and did not smile once at check-in or in the morning at checkout, although he did say Good morning which I appreciated.
Stayed 1 night in Aug 2024

4/10 Poor

Marcy

Stayed 3 nights in Jul 2024

8/10 Good

Amonni

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Paula

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was friendly and professional.
Stayed 2 nights in Jul 2024

10/10 Excellent

LaFaye

Stayed 2 nights in Jul 2024

8/10 Good

James

Stayed 1 night in Jul 2024

8/10 Good

Alex

Stayed 1 night in Jul 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean facility would recommend to friends and family and will be returning for another visit
Stayed 2 nights in Jul 2024

4/10 Poor

JOHN

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Bugs in bathroom, room is in need of refresh
Stayed 1 night in Jul 2024

8/10 Good

Alex

Stayed 4 nights in Jul 2024

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Western
Mattress was lumpy and needs to be replaced. Door did not latch when it closed, you had to push it to latch, security problem. TV remote buttons worked occasionally.
Stayed 1 night in Jun 2024

4/10 Poor

Tim

Stayed 1 night in Apr 2024

6/10 Okay

Stephen

Stayed 2 nights in Jun 2024

6/10 Okay

Scott

Stayed 2 nights in Jun 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Grant

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Douglas Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was amazing. Very helpful guiding us to a great place to eat dinner. Not as happy about the pool being closed.
Stayed 1 night in Jun 2024

10/10 Excellent

Carl

Stayed 1 night in Jun 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Amenities
Very clean and easy check in.
Stayed 1 night in Jun 2024

4/10 Poor

Simon

Stayed 3 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Nichole

Stayed 3 nights in May 2024