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Shirahone Onsen Tsuruya Ryokan

3.0 star property

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February 2025

Photo gallery for Shirahone Onsen Tsuruya Ryokan

Hot springs
Hot springs
Hot springs
Hot springs
Japanese Style Room, Private Bathroom, New Building, River View

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
4202-6 Shirahone Onsen Azumi, Matsumoto, 390-1515
  • Norikura Plateau
    8 min drive
  • 煤香庵
    4 min walk
  • Shin Shimashima Station
    40 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto)
    63 min drive

Room options

View all photos for Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View

Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View

Japanese Style Room, Shared Bathroom with Private Toilet, Main Building, River View

  • 15 sq m
  • River view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Room, Private Bathroom, New Building, River View

Japanese Style Room, Private Bathroom, New Building, River View

Japanese Style Room, Private Bathroom, New Building, River View

  • 18 sq m
  • River view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Traditional Twin Room, Non Smoking, River View

Traditional Twin Room, Non Smoking, River View

Traditional Twin Room, Non Smoking, River View

  • 23 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Shirahone Onsen Tsuruya Ryokan

Ryokan with free breakfast, in the vicinity of Mount Yake
A 24-hour front desk, free breakfast, and free self parking are available at this ryokan. WiFi in public areas is free. Other amenities include a vending machine.
Shirahone Onsen Tsuruya Ryokan offers 22 air-conditioned accommodations with safes and slippers. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
During your stay at Shirahone Onsen Tsuruya Ryokan, you'll be close to Hirayu Waterfall. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free local cuisine breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Amenities include a vending machine
  • Onsite recreation includes hot springs
  • 9.7 mi (15.6 km) from Mount Yake and 10.4 mi (16.8 km) from Kappa Bridge
Shirahone Onsen Tsuruya Ryokan offers its guests hot springs. WiFi is free in public spaces. Free breakfast is available daily. Free self parking is available.
Guests are served free local cuisine breakfast daily from 7:00 AM to 8:30 AM.

Languages

Japanese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–8:30 AM

Things to do

  • Hot springs

Family friendly

  • Fridge

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Turndown service

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Fridge

More

  • Desk
  • Mobile key entry
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age: 13

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Shirahone Onsen Tsuruya Ryokan Matsumoto
Shirahone Onsen Tsuruya Matsumoto
Shirahone Onsen Tsuruya
Ryokan Shirahone Onsen Tsuruya Ryokan Matsumoto
Matsumoto Shirahone Onsen Tsuruya Ryokan Ryokan
Ryokan Shirahone Onsen Tsuruya Ryokan
Shirahone Onsen Tsuruya
Shirahone Onsen Tsuruya Ryokan Ryokan
Shirahone Onsen Tsuruya Ryokan Matsumoto
Shirahone Onsen Tsuruya Ryokan Ryokan Matsumoto

Shirahone Onsen Tsuruya Ryokan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 2 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Joseph, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Excellent Meals
A typical onsen ryokan with cozy and clean guest rooms. The onsen facilities might not be at those top notch level and a bit worn, but the quality of foods offered was absolutely excellent and fantastic

10/10 Excellent

m, japan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
野天風呂も清潔で、趣きが良かった
Stayed 1 night in Aug 2020

10/10 Excellent

yuka

Travelled with family
Liked: Property conditions & facilities, room comfort
つるや旅館最高
ご飯が美味しかった。温泉も良かった♨️です。ありがとうございます😊
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
たてものは古いが、温泉、スタッフ、清潔感があって良かった。スタッフが、優しく丁寧でした。
Stayed 1 night in Aug 2020

10/10 Excellent

King Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

KATSUHIKO

Liked: Staff & service, property conditions & facilities, room comfort
ゆっくりできました
従業員さんたちが親切で最高でした。
Stayed 1 night in Aug 2019

4/10 Poor

masao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

TOSHIYUKI

Liked: Staff & service, property conditions & facilities, room comfort
憧れの白骨温泉で大満足の家族旅
川辺にある素敵なホテルです お湯が最高でした 1歳と5歳の子供連れでしたが 子供達も大人も まったり しっぽり ゆっくりできました 夕食 朝食ともにとても美味しく大満足 施設は少々改善の余地もあるかもしれませんが あの山奥の細い道を抜けたところの秘湯なので 十分贅沢かと思います お部屋も綺麗で 女性用アメニティも お部屋にも浴場にも揃っていて嬉しかったです 駐車場までお迎え お見送りをしていただいたり 細やかな気配り、心遣い、おもてなしをしていただきました 素敵な夏の思い出ができました
Stayed 1 night in Aug 2019

8/10 Good

REIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
秘湯と素朴なお宿
豪華ではないが、清潔でお湯がとて良かった
Stayed 1 night in Aug 2019

10/10 Excellent

Mikito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

shiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
別所の名宿
別所温泉宿泊は2度目、今回の玉屋旅館は素晴らしいです。前日に白骨温泉に泊まりましたが、こちらはがっかりで期待していなかったのですが、部屋はきれい、受付もよく、料理も口うるさい母も絶賛でした。又泊まりたい宿です。
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
癒されました
よいお湯、よい宿でした。泉質がよくて、体がポカポカに。3日入れば風邪をひかない、といわれるそうですが、なるほど。ベッドの部屋に泊まりました。新しいお部屋で、ゆったりしていて、おちつける和のしつらえ。広い窓の外は原生林で、川の音が聞こえて、癒されました。食事は少なめで、私にはちょうどよく、イワナが美味しかった！ 何より、宿の人たちのホスピタリティがすばらしかった。みな親切でフレンドリーで、来てよかった。宿まで、すれ違えないほど細い道は、わずかでした。でも、日暮れ前に到着することを勧めます。
Stayed 1 night in Oct 2018

6/10 Okay

チョクミ, 兵庫県

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
とても卑怯な温泉でお湯はとても良かったです それに上高地に行くのに10分位で行けて とても便利でした
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
秘境の宿
外観や雰囲気、社員さんは明るく感じが良かったです。部屋が旧館でしたが、ベランダが汚くて蜘蛛がいたりして、廊下のシミが多いのも残念でした。食事は美味しかった‼️ でも、三人で泊まったのに、洗面所のコップが2こしかありませんでした。
Stayed 1 night in Aug 2018

8/10 Good

cl, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
深山中的溫泉飯店
這是一家只有九間客房的傳統風情溫泉飯店，飯店有些老舊，但是房間很乾淨。位於深山中一天只有一班來回的車，並不容易到達，晚上很寂靜。飯店服務人員的英文並不好，但是很友善、有禮貌。白骨溫泉水非常有特色，餐飲屬於鄉間料理。
Stayed 1 night in May 2018

10/10 Excellent

Hei Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店有懂流利英語的服務員，位置亦容易找到，不過因為酒店位置在斜路上面，如拉著大型手提行李會有點吃力，但服務質很好，值得再入住

6/10 Okay

Yutaka, 愛知県春日井市

Liked: Staff & service
Disliked: Cleanliness, room comfort
従業員の対応はとても良い。

10/10 Excellent

Kodama, 長野県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
白骨温泉つるや旅館
湯質の良い温泉でした。スタッフの対応も丁寧にして頂いて、良い骨休めになりました。是非お勧めの旅館です。