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Quality Inn Massena

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn Massena

Lobby
Lobby
Pillow-top beds, desk, iron/ironing board, cots/infant beds
Pillow-top beds, desk, iron/ironing board, cots/infant beds
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast included
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
10 W Orvis St, Massena, NY, 13662
  • Massena Museum
    1 min walk
  • Harte Haven Shopping Center
    17 min walk
  • Bowlmor Lanes
    17 min walk
  • Massena, NY (MSS-Massena Intl.)
    7 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Super 8 by Wyndham Massena NY

Parking included
Free WiFi
Air conditioning
Business services
3.9 out of 5, Good, (827)
The price is €95
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Super 8 by Wyndham Massena NY

About this property

Quality Inn Massena

Hotel in Massena with free breakfast and a fitness center
A restaurant, a fitness center, and a bar/lounge are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Quality Inn Massena offers 117 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers.

This Massena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Quality Inn Massena. During your stay, you're just a quick walk from Massena Museum. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free lobby newspapers, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Steps from Massena Museum and a 1-minute drive from Bowlmor Lanes
  • Dogs welcome for free (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A business center and a meeting room are available. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Quality Inn Massena. Free self parking is available.

Smoking is allowed in designated areas at this Massena hotel.

Guests are served free buffet breakfast daily from 6 AM to 9:00 AM.
Dars Place - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM–9:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Dars Place

Things to do

  • Fitness centre

Family friendly

  • Cots/infant beds available
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • Business centre
  • A meeting room

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds available
  • Pillow-top mattress

Bathroom

  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Massena Quality Inn
Quality Inn Massena
Quality Massena
Quality Hotel Massena
Quality Inn Massena Hotel
Quality Inn Massena Massena
Quality Inn Massena Hotel Massena

Quality Inn Massena Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 88 out of 323 reviews" "
Rating 8 - Good. 120 out of 323 reviews" "
Rating 6 - Okay. 57 out of 323 reviews" "
Rating 4 - Poor. 36 out of 323 reviews" "
Rating 2 - Terrible. 22 out of 323 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The woman at the front desk was very nice. But our room was filthy and smelly, dated and shabby. Our sheets kept slipping off the mattress. The AC/heat wasn't working. Carpet was disgusting. Bathroom floor was definitely not cleaned. We weren’t told the heat and air was in between seasons. It looked as though someone tried to break into the hotel on the same floor as plywood covered a window. Friends next to us moved to another hotel. We should have done the same. The rooms need maintenance, deep cleaning and a redo.
Stayed 2 nights in Sep 2024

8/10 Good

Suzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good breakfast and friendly man who works there (80 years old)
Stayed 1 night in Sep 2024

4/10 Poor

imbriglio

Disliked: Staff & service, property conditions & facilities
When we got to our room we had put my wife's Diabetes medicine and insulin in the fridge after a few hours it was not working .We told the front desk and she came to see and she noticed it wasn't working after so many times coming and going they said they were going to down grade us to a double queen bed room. When we got to the room with all our bagages we notice so much crap on top of the window sill and the ceiling falling all over the air condition throwing it all in the air. We refused to stay in that room and went back to the room we had as ( they refuse to switch the fridge) it was the only one left .So i decided to fill up my little cooler so the insulin and other medicine would stay in a cool place over night as this was expensive medecine .The front desk said they would give us a discount which never happened .Just unacceptable
Stayed 1 night in Aug 2024

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay in the downtown area of Massena. We walked all around downtown and found local restaurants for dinner. Beautiful antique furniture in the impressive lobby area of the hotel.
Stayed 1 night in Aug 2024

6/10 Okay

JoAnn

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2024

2/10 Terrible

Denise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t look like the pictures. Very gross hotel
Stayed 2 nights in Jul 2024

6/10 Okay

Terese

Disliked: Amenities
replaced, as it is scratched and the drain is rusted, ditto the sink. The toilet is old. There is no fan in the bathroom so, it steans up quickly. The hair dryer is weak.
Stayed 4 nights in Jul 2024

10/10 Excellent

gerald r

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host (Tim) at the continental breakfast was very friendly and very attentive. All of the staff were very friendly. Our room was very clean.
Stayed 4 nights in Jun 2024

10/10 Excellent

Annette C

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional! Very nice restraunt on premises. Good parking.

2/10 Terrible

Stonee

Stayed 2 nights in Jun 2024

6/10 Okay

lisa

Travelled with family
Liked: Staff & service, amenities
Outside on table were beer bottles, food and garbage..
Stayed 1 night in Jun 2024

8/10 Good

marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Massena, lively park and rivers and the pl
Staff helpful and kind. Responsive.
Stayed 2 nights in Jun 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had with the room was that the air conditioning was not working so it was a hot night
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although it’s an older hotel, the Massena Quality Inn provided a comfortable stay. It was very clean and the staff was very helpful and friendly.
Stayed 2 nights in Jun 2024

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Glad it was only one night
Tired and worn but nice staff. Couldn’t eat breakfast offered it was disgusting.
Stayed 1 night in Jun 2024

6/10 Okay

Krista

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty grimy place to stay. Lesson learned.
Stayed 1 night in Apr 2024

4/10 Poor

Krista

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The hair dryer in my room was gross. The cord was caked with nasty and the top of the apparatus was just as bad, looked as if it has never been wiped down.
Stayed 1 night in Jun 2024

8/10 Good

Jean Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
nice place for short stays
Stayed 1 night in Jun 2024

10/10 Excellent

Nicholas

Stayed 1 night in May 2024

10/10 Excellent

Richard and Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Fair place to stay at.
Stayed 1 night in May 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Massesa
Really quick and easy check-in. The guys was very friendly. The rooms were clean as was the bathroom.
Stayed 2 nights in May 2024

10/10 Excellent

Annette C

Stayed 2 nights in May 2024