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Hotel Serrano

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Serrano

Premium Room | Living area
Premium Room
Exterior
Outdoor pool
Executive Room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping

Explore the area

Map
Coronel Cristalino 118, Centro, Martins, State of Rio Grande do Norte, 59800-000

Room options

View all photos for Premium Room

Premium Room

Premium Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

About this property

Hotel Serrano

Hotel in Martins with free breakfast and a 24-hour front desk
This smoke-free hotel features an outdoor pool, a children's pool, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Hotel Serrano offers 91 accommodations with minibars and blackout drapes/curtains. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
You'll find features like free breakfast, WiFi in public areas, and self parking at Hotel Serrano.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Hotel Serrano offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. Free breakfast is served daily. Hotel Serrano also features tour/ticket assistance, dry cleaning/laundry services, and room service (during limited hours). Self parking is free.

This 3-star Martins hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–9:30 AM
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • No lift (single-level property)
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer (on request)
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Front desk staff will greet guests on arrival.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Serrano Martins
Serrano Martins
Hotel Hotel Serrano Martins
Martins Hotel Serrano Hotel
Serrano
Hotel Hotel Serrano
Hotel Serrano Hotel
Hotel Serrano Martins
Hotel Serrano Hotel Martins

Hotel Serrano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 88 reviews" "
Rating 8 - Good. 25 out of 88 reviews" "
Rating 6 - Okay. 14 out of 88 reviews" "
Rating 4 - Poor. 3 out of 88 reviews" "
Rating 2 - Terrible. 0 out of 88 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tom, Largo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Jan 2023

8/10 Good

José Anchieta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cafe bom.
Stayed 1 night in Jul 2024

6/10 Okay

HEROTILDE

Liked: Cleanliness, staff & service
Razoável
Razoável, embora o apto em que nos colocaram é um pouco isolado e um tanto apertado. Um ponto negativo é a comida. A maioria dos prato não tem sabor. Penso que deveriam avaliar com ajuda de uma nutricionista os alimentos.
Stayed 2 nights in Jul 2024

10/10 Excellent

Denize de F

Stayed 3 nights in Jul 2024

6/10 Okay

Salisneide

Stayed 2 nights in Jun 2024

10/10 Excellent

Edimar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Rérison

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Marcosuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável.
Razoável.
Stayed 2 nights in Apr 2024

6/10 Okay

LUCAS RAFAEL

Na média, caro para o que oferece.
O hotel é bom, mas pelo preço cobrado eu esperava mais. As acomodações são ok, área de lazer boa, café da manhã bom, nada extraordinário.
Stayed 2 nights in Feb 2024

10/10 Excellent

Geiza

Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra Cátia

Stayed 3 nights in Jan 2024

6/10 Okay

Antonio Carlos da Silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Silvana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Está na hora de melhorar!
Pontos Negativos: colchão duro; travesseiros duros, móveis antigos; TV antiga só com canais abertos; café da manhã tem que escolher bem o que comer, pode ter variedade, mas não tem qualidade. Pontos Positivos: Atendimento, limpeza, arborização e localização. Observação: cobra por seu amigo de 4 patas, mas diferente dos outros hotéis não te oferecem nem água nem o tapetinho higiênico para ele.
Stayed 7 nights in Dec 2023

10/10 Excellent

Raimundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Francisca

Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Stayed 3 nights in Dec 2023

10/10 Excellent

Rodrigues

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Maria Silvanna

Travelled with family
Stayed 2 nights in Nov 2023

10/10 Excellent

Manuel Sávio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quartos limpos, funcionários atenciosos e educados, localização excelente fica no centro da cidade e o café da manhã é excelente. Este com certeza valeu nota 10.
Stayed 2 nights in Nov 2023

8/10 Good

Ana Maria Franco silva

Stayed 1 night in Jul 2023

10/10 Excellent

Ricardo de Almeida

Stayed 3 nights in Jun 2023

8/10 Good

JORGE DE ARAUJO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa
Razoável, o hotel não fornece uma boa internet, sempre sem sinal, fornece uma tv a cabo péssima, e hóspede é obrigado a manter no pulso uma pulseira para identificação do hóspede dentro do hotel, mas a mesma não pode ser retirada do pulso fora das dependências do hotel, gerando uma propaganda para o mesmo fora das dependências do mesmo.
Stayed 4 nights in Jun 2023