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"As above, Staff welcoming & helpful, bar/restuarant staff v.good, particuarly 'Seylvan' (hope that's correct spelling). Food & drink not more expensiv ... " More

By Jerry Jeff. on Sun 04 May 2014

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Classic Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Classic Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Novotel Marseille Est Porte d'Aubagne, you'll be within walking distance of Château de la Buzine. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy garden views while dining at Novotel cafe
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a playground
  • 12 minutes by car from Old Port of Marseille and 11 minutes from Velodrome Stadium
  • Cats and dogs welcome for a fee

Novotel Marseille Est Porte d'Aubagne ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Novotel Marseille Est Porte d'Aubagne

Everyone (1) Couples (2)
4 out of 5

Well appointed, spacious,well run.

As above, Staff welcoming & helpful, bar/restuarant staff v.good, particuarly 'Seylvan' (hope that's correct spelling). Food & drink not more expensive than nearby restuarants & at least one v. good chef. Try he onglent of beef!. Handy for nearby east side of Marselles, Cassis etc. traffic a bit challenging in rush hours for a Brit in a hire car! Overall very happy.

Posted by on 4 May 2014

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2 out of 5
Un écart important entre les photos et la réalité. L'hôtel ne remplie pas les conditions d'un 4*. Les chambres sont très mal isolées. Le buffet du petit déjeuner est beaucoup trop cher pour ce qu'ils proposent.

Posted by on 25 Jul 2021

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Comment from Hotel Management

27 Jul 2021 by Manuel

Bonjour Nous vous remercions de nous faire un retour à la suite de votre séjour. Même si nous reconnaissons que notre établissement n'est pas de toute dernière génération, il n'en reste pas moins un hôtel 4 étoiles proposant tous les services et les prestations dus au titre de notre classement. Les contrôles qualité effectués nous le confirme régulièrement. Nous sommes sincèrement navrés que votre séjour n'ai pas répondu à vos attentes Cordialement Manuel PADILLA Responsable Hébergement

3 out of 5

Idealer Standort für Ausflüge

Das Hotel ist gut gelegen für Ausflüge, nahe Autobahnanschluss, ausreichendes Frühstücksbuffet, gesicherter Parkplatz, sehr zuvorkommendes Personal.

Posted by , from Schweiz on 28 Dec 2016

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About the Novotel Marseille Est Porte d'Aubagne

Location 184 Avenue De Saint Menet, Marseille, Bouches-du-Rhone 13011

Property Features

Novotel Marseille Est Porte d'Aubagne offers its guests an outdoor tennis court and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and 9 meeting rooms are available. Event space at this hotel measures 2056 square feet (191 square metres) and includes conference space. A terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Novotel Marseille Est Porte d'Aubagne. Free self parking is available. This 4-star Marseille hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 2 levels
  • 2056 sq ft of conference space
  • 191 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: La Penne-sur-Huveaune Station (1 km / 0.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Novotel Marseille Est Porte d'Aubagne offers 77 accommodations with minibars and a hairdryer. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Bath or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Novotel cafe – Overlooking the pool and garden, this restaurant serves breakfast, lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time ends at 5:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 12.0 per stay.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, ANCV Cheques-vacances and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, ANCV Chèques-vacances and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • ANCV Chèques-Vacances
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.25 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18.00 per person
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25
  • Rollaway bed fee: EUR 12.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marseille Est
  • Novotel Est Hotel Marseille
  • Novotel Est Marseille
  • Novotel Marseille Est
  • Novotel Marseille Est Hotel
  • Novotel Marseille
  • Novotel Marseille Est
  • Novotel Marseille Est Porte d'Aubagne Hotel
  • Novotel Marseille Est Porte d'Aubagne Marseille
  • Novotel Marseille Est Porte d'Aubagne Hotel Marseille

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 May and close on 30 September.
  • Pool access available from 10:00 AM to 8:00 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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