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Grand Hotel Palace

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel Palace

Exterior
Interior entrance
Lobby
Water view
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Bar
  • Room service
  • Pool
  • Pet-friendly

Explore the area

Map
Via Lungomare Mediterraneo, 57, Marsala, TP, 91025
  • Cantine Florio
    3 min walk
  • Donnafugata Winery
    5 min walk
  • Rallo
    15 min walk
  • Trapani (TPS-Vicenzo Florio)
    31 min drive

Room options

View all photos for Superior Room, Sea View

Superior Room, Sea View | Living room

Superior Room, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Suite

Suite

  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Double Room Single Use

Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

  • 22.0 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

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includes taxes & fees
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About this property

Grand Hotel Palace

Luxury hotel with a marina and free breakfast
A marina, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Grand Hotel Palace offers 55 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A children's pool, a seasonal outdoor pool, and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Grand Hotel Palace, you're just a quick walk from Cantine Florio. Free breakfast, free WiFi in public areas, and free self parking are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the seasonal outdoor pool or soak in the spa tub
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes bike rentals
  • Just a 3-minute walk from Cantine Florio and 5 minutes by foot from Donnafugata Winery
  • Airport, train station pick-up, and local-area shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grand Hotel Palace offers its guests a marina, a spa tub, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 5382 square feet (500 square meters) and includes a conference center. A children's pool, a rooftop terrace, and a library are also featured at the luxury Grand Hotel Palace. A roundtrip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This Belle Époque Marsala hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Grand Hotel Palace has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Children's pool
  • Seasonal outdoor pool
  • A hot tub

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre (5382 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per day.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 16 December - 14 January, EUR 2.50 per person, per night, up to 5 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 15 January - 15 March, EUR 0.00 per person, per night, up to 5 nights. This tax does not apply to children under 14 years of age.
  • A tax is imposed by the city: From 16 March - 14 November, EUR 2.50 per person, per night, up to 5 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Grand Hotel Palace Marsala
Grand Palace Marsala
Grand Hotel Palace Marsala, Sicily
New Palace Marsala
Grand Hotel Palace Hotel
Grand Hotel Palace Marsala
Grand Hotel Palace Hotel Marsala

Grand Hotel Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 102 out of 250 reviews" "
Rating 8 - Good. 84 out of 250 reviews" "
Rating 6 - Okay. 40 out of 250 reviews" "
Rating 4 - Poor. 15 out of 250 reviews" "
Rating 2 - Terrible. 9 out of 250 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Frank S, Greenwood

Liked: Staff & service
Just an ok experience. Felt it was less than advertised
Stayed 1 night in Sep 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel with good facilities. staff very helpful and attentive. huge room just would have been nice to have a kettle in the room
Stayed 2 nights in Sep 2024

8/10 Good

Simon

Stayed 3 nights in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Cesare, Montreal

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A Charming Stay with Room for Improvement My family and I recently spent four days at this historic hotel, drawn by its rich background and reputation. The property is impeccably clean, and the staff are incredibly gentle and hospitable. The service is courteous and attentive, reflecting the best of hospitality. However, considering the hotel’s storied past, we expected a more inclusive and detailed approach to service. While breakfast was included, the quality fell short of our expectations. When I requested eggs sunny side up, slightly turned over, I received overcooked eggs with crispy edges instead. We later learned that the waiters, not trained chefs, were responsible for cooking, which seemed unusual for a hotel of this caliber. The excuse given was the lack of appropriate cookware, which felt inadequate for a property with such a prestigious history. Another minor issue occurred during breakfast. As a parent of a three-year-old, I made a sandwich for my child and asked the waiter for napkins. To my surprise, he brought paper towels typically used in bathrooms. This oversight seemed out of place in a five-star establishment where attention to detail should be paramount. Overall, while the hotel offers a beautiful and clean environment with gracious staff, there are areas where improvements are needed, particularly in the dining experience and attention to detail. I would love to return, hoping the management takes these feedback points to heart to enhance the guest
Stayed 3 nights in Jul 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
very nice, calm, big pool, close to center
Stayed 1 night in Jul 2024

4/10 Poor

Dsvid

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 5 star
It’s billed at a 5 star but… 3? Has a nice pool Breakfast service poor Cracked basin in room Nice carpet No slippers gown or tub but 3 star price too
Stayed 1 night in Jun 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Reviews not great lately but the place is clean and tidy, staff lovely. The room we stayed in was gorgeous well worth the extra for a superior room and the shower was the most powerful I’ve ever used! Just needs more guests to make it a busy bustling hotel and I’m sure the next reviews will be better!
Stayed 1 night in Jun 2024

10/10 Excellent

Viktoria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming place with a lovely pool and vibe. Staff very nice and breakfast very good
Stayed 2 nights in Jun 2024

10/10 Excellent

Sylvain

Stayed 1 night in Jun 2024

10/10 Excellent

antonella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima location fronte mare, personale molto professionale e gentile .
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommending for families with children
Hotel is definitely not as seen in the pictures. There is no beach in 200m and location is in the middle of nowhere between warehouses. It may seems like an 5 star hotel but it was more like 2* hotel. Definitely not recommending for people with children since you have like nothing to do there. Rooms and the hotel also stinked and bed sheets were dirty. They also charge you for everything. Tourist trap for sure. Only good thing was that the personal was friendly.
Stayed 2 nights in Oct 2023

4/10 Poor

Melanie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Faded glory in the extreme, 2* and not 5*, not conveniently located, no communal bar, charged €13 to have a tea brought to the room, I was disappointed by the experience….
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My 2nd time staying at this property. I will be back again
Stayed 1 night in Jun 2023

6/10 Okay

Witold

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very tired hotel. Window view of an upgraded room was on barbed wired parking lot with train tracks. Breakfast an absolute minimum.
Stayed 1 night in Apr 2023

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant decorated room with comfortable bed. We stayed in a suite. Very pleasant helpful staff. Easy free parking. Need to drive a short distance to nearby public lot to access the town. Breakfast offerings were on the weak side not in keeping with the character of the hotel.

6/10 Okay

Nicolas

Stayed 1 night in Mar 2023

2/10 Terrible

Eliza

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice…
1. The door to the hotel room never closed properly without repeated attempts and great strength. It was very loud trying to close the door. 2. The remote to the television did not work. 3. The hotel was empty, void of customers yet it took great effort to be relocated to a room where the door closed properly. 4. It was just myself and two other guests in this massive dining room yet the waiter begrudgingly responded when I asked him to heat up the frittata. The frittata was ice cold on the buffet table. He warms the frittata and also brings runny scrambled eggs??? Absurd just completely absurd. I never asked for scrambled eggs. 5. Only three guests in this massive sized palace hotel and they couldn’t get it right.
Stayed 2 nights in Mar 2023

10/10 Excellent

Aldo

Stayed 2 nights in Jul 2022

2/10 Terrible

Gemma

Stayed 5 nights in Oct 2021

6/10 Okay

Andrew

Faded Glory
Our stay was quite nice. Definitely not 5star. The room we were offered initially was really quite poor. At the back overlooking the railway line. Shower was a bit grubby. Anyway we were moved to a better room. The pool isnice and very clean. Restaurant is very beautiful, breakfast excellent. The hotel is just showing it’s age, a classic that perhaps needs a bit of TLC? Staff helpful
Stayed 1 night in Sep 2021

10/10 Excellent

Arthur J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific, historic setting
Second visit . Great setting, looking out on the Mediterranean and just down from historic Marsala producers. Staff is very kind and helpful; rooms are spacious; and the grounds have a majesty few can match. Would definitely book again.
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Noam

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ice place
Stayed one night, very good pool, room and breakfast facilities. Nice grand hotel. Very easy to access hotel by car but Marsala town centre not very accessible by foot from hotel.
Stayed 1 night in Sep 2020