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Palais de l'Ô

4.0 star property

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Photo gallery for Palais de l'Ô

Outdoor pool, pool umbrellas, pool loungers
Check-in/check-out kiosk
Unik Prestige Room | Living area
Outdoor pool, pool umbrellas, pool loungers
Couples treatment room(s), body treatments, body wraps, body scrubs

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Spa
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Route de Fes Km 12, Douar Oulad Jallal, commune Oulad Hassoun, Marrakech, 40000
  • Marrakech Royal Golf Club
    ‪14 min drive‬
  • Amelkis Golf Club
    ‪16 min drive‬
  • Palmeraie Palace Golf
    ‪16 min drive‬
  • Marrakech (RAK-Menara)
    ‪29 min drive‬

Room options

View all photos for Unik Palace Suite

Unik Palace Suite | Living area

Unik Palace Suite

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Unik Prestige Suite

Unik Prestige Suite | In-room dining

Unik Prestige Suite

  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Unik Palace Room

Premium bedding, minibar, in-room safe, desk

Unik Palace Room

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Unik Prestige Room

Unik Prestige Room | Living area

Unik Prestige Room

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Palais de l'Ô

Family-friendly hotel with a full-service spa and free valet parking
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Palais de l'Ô offers 20 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology.
During your stay at Palais de l'Ô, you'll be close to Museum Palmeraie. You'll find features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, body wraps, or body treatments at the spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a steam room and a sauna
  • 14 minutes by car from Marrakech Museum and 14 minutes from Marrakech Plaza
  • Airport, train station pick-up, and local-area shuttle service available for a fee
Palais de l'Ô offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, spa services, and a library are also featured at the family-friendly Palais de l'Ô. An area shuttle within 12 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Marrakech hotel.

Onsite venue - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 12 km
  • Train station pick-up shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:00 PM
Express check-in available

Check-out

Check-out before 12:30 PM
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palais de l'Ô

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 300 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Palais de l'Ô offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 5665003

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palais de l'Ô
Palais de l'Ô Hotel
Palais de l'Ô Hotel Marrakech
Palais de l'Ô Marrakech
Palais l'Ô Hotel Marrakech
Palais l'Ô Hotel
Palais l'Ô Marrakech
Palais l'Ô
Palais de l'Ô Hotel
Palais de l'Ô Marrakech
Palais de l'Ô Hotel Marrakech

Palais de l'Ô Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 75 out of 189 reviews
Rating 8 - Good. 57 out of 189 reviews
Rating 6 - Okay. 23 out of 189 reviews
Rating 4 - Poor. 13 out of 189 reviews
Rating 2 - Terrible. 21 out of 189 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Helena

Stayed 5 nights in Oct 2024

2/10 Terrible

john

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are brilliant and friendly. Hotel rooms need to be redecorated and painted. Very worn out rooms and not as seen in pictures. Cochroach seen in room staff informed.
Stayed 3 nights in Sep 2024

2/10 Terrible

Sierra

Disliked: Staff & service, amenities, property conditions & facilities
Worse expirience ever, no internet that was working consistantly, the staff was very rude. I booked a quad with them and they forced me to pay after i cancelled even though it was 30 mins in advance. Wouldnt advise it
Stayed 4 nights in Jun 2024

6/10 Okay

mengqi

Stayed 4 nights in May 2024

2/10 Terrible

Sharn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
AVOID, AVOID. NO GOOD
Stayed 6 nights in Mar 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Seemant

Stayed 1 night in Oct 2023

2/10 Terrible

Max

Stayed 1 night in Apr 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a peaceful oasis. It is beautifully decorated and the staff is very friendly. Wish we could’ve stayed longer!

2/10 Terrible

Andrei

Disliked: Staff & service, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Christy

Liked: Staff & service, amenities, property conditions & facilities
Ambiance was amazing, they definitely deserved 💯
Stayed 2 nights in Oct 2022

2/10 Terrible

Oluwatoberu

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS CATFISH OF A HOTEL AT ALL COSTS!
I am not one to write reviews o hotels good or bad but I had to speak up regarding the treatment we received at this hotel! When we arrive at the hotel, it looked nothing like the pictures. It was very outdated and clean, dirty old stained garden chair covers, and pool bed covers, the room has stunk of human faeces and the toilet and rooms were filled with flies which was disgusting. There was dust everywhere which affected my allergies a lot. When we complained regarding the smell in the rooms, and the flies. The solution was to put candles and incense, which just masked the smell, it was very choking to my nose and made the smell even worse. We did not feel comfortable staying there for the three nights we initially planned. The hotel did nothing to make us stay comfortable or alleviate the situation or move rooms. We went to speak to the staff to get a refund and leave the hotel, but the manager on the phone was a GREEDY THEIF! Even though we had the right to cancellation, and a full refund and hotel.com backed us on this, the manager still didn’t want to give us our money back and after much convincing we only paid for one night I left hotel as they were not budging. They had also wanted to upgrade us to a suites which was convenient as they I thought they did not have any rooms left in the hotel. But even the suite was still not up to standard and horrible, and we just didn’t want to stay there. Even in the reception, the curtain was ripped it was just a shambles.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax relax relax
Fantastic place , at times felt as though I had the place to myself. Very quiet and relaxing. It’s quite far from the centre, and I’m glad I only had 3 nights as I was solo traveler. Staff are excellent.
Pool
Inside
Pool
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The property is in a very quiet location and with only 20 rooms it felt like we had the place to our selves all the time. If you are after a relaxing break and are prepared to get a taxi into the city (which is very cheap) then this is the place for you. Only issue we had is it is getting a bit tired and could do with a referb here and there, but we felt the relaxed atmosphere and friendly staff more than outweighed this. We will be going back.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shocking experience. Definitely not a 5 star hotel. More like a 2-3 star. We stayed 3 hours and booked another hotel. When we asked for a refund they refused and instead offered complimentary stay at one of their other properties which is not very helpful as we will not be returning to Morocco. I would not recommend anyone to stay there.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing the pictures do not lie I will definitely love to come back again
Stayed 4 nights in Jun 2019

6/10 Okay

Zia, Marrakech

Travelled with partner
The Swimming pool was good, “not” a 5 Star Hotel; but a average 3 Star Hotel, It’s to far from the Centre and not much of a choice of Transport etc
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience!! Booked this place for the kids pool and as it said it was family friendly...kids pool was empty, with an open drain in the bottom and uplifting tiles!! Main pool was too cold and deep for my toddler. Disaster for us!! To make things worse, the door handle in our bathroom was broken, when giving our son a bath before bed on night 1, he closed the door, locking all of us in the bathroom!!! It was terrifying - no phone, no windows and hotel was practically empty so no real chance of people hearing us calling for help! My husband had to break the door down to get us out, we were locked in for 30-40mins before we decided this was our last option (bear in mind we had an 18month old in the bathroom with us too!). We told hotel we needed to cancel our reservation and need our money back as they took full payment on arrival, they refused and also charged us for the damage to the door even though it was their maintenance problem that the handle was broken! At this stage we were so upset that our holiday was being ruined we just had to leave so paid a lot of money for another hotel in hopes of salvaging the remainder of our holiday! Will NOT be back!!!
Stayed 4 nights in Apr 2019

10/10 Excellent

Susan, Los Angeles, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for three days during the final leg of our Morocco trip. The hotel itself is truly a gem, hidden away from the hustle and bustle of the city. It has a beautiful aesthetic, staff was incredibly attentive and helpful in meeting our daily needs. They offer a beautiful breakfast spread at 8am every morning with a ton of fruits, pastries, cheeses, vegetables and the usual coffee/tea/water. We had dinner and lunch once, my partner loved the chicken dishes and I was able to have some great vegetarian options. The hotel is a 300 dirham ride from the airport. When you arrive in Marrakech Menara airport, the taxi line can be extremely hectic so be firm and head to the back of the line. Hotel coordinated transportation to Jardin Majorelle/Medina for 100 dirham each way. The driver was amazing, car exceptionally clean and learned a lot about the country through him. Overall, wonderful way to end our busy travels with some R&R! Highly recommend for couples! Thank you so much to the incredible staff! They even let us extend our stay for no additional charge since our flight didn’t leave until 8pm. You are an asset to the hotel and I hope you are recognized accordingly!
Stayed 2 nights in Jan 2019

4/10 Poor

Gf

Liked: Cleanliness, room comfort
Hotel is in the middle of nowhere, costs 300 dirham to get to medina (and back). The bed was super comfy, bathroom was great but it lacked amenities such as shampoo, conditioner like a normal 5 start hotel would have. Also very small - only about 10 rooms available. Not many staff working so it was difficult to get hold of them - booked a hammam for 12 the lady came at 1:30 and even then started walking in and out. Other than that the actual scrub was great. Also housekeeping broke our door handle so we had to stay in our room until he fixed on a new handle. They moved us to one of their Riads in Medina for half of our stay - NEVER AGAIN. That was a whole story in itself. Guys please if you’re not travelling in large groups or with a man stay away from the Riad - it is literally inside the souks
Stayed 6 nights in Dec 2018

4/10 Poor

Ian, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
We arrived and they showed us to a double room, we had booked a room with 1x double bed and 1x single as travelling with my daughter. They then tok us to a small twin bed room, after complaint took us to the room we had booked (3ŕd time lucky). They then informed us that we were the only guests and that the restraunt was closed. Marracech centre about 5 milè away, we had a car so was ok. No reception desk after 5.00pm, no staff except guy opening outside gate, unable to even get tea or coffee. Hotel building was good and clean, but without any staff the service didn't even aspire to poor, it was non existent. Had 2 x beers from the room mini bar in the evening (no option for any other drink in the whole hotel as bar and kitchen not available). Charged 130mdh for the drinks the following day at checkout. I wish the hotel had let us know that non of the facilities, services (staff) food or drinks would be available beforehand. Daughter Type 1 diabetic so this is very much an issue for us. We paid over 100 Euro for a night in a 5 star hotel, with no services and facilities available to us. We were ripped off. The plus point was that they had good secure parking. The breakfast in the morning managed to scrape into the ok category. We are travelling around Marocco, my advice is to use small independant , family run b&b / guesthouse, every one so far has been excellent, and a third of the cost of the Palais de l'O.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but some distance away from Marrakech
Lovely hotel with beautiful garden & pool. Serene & relaxing if you like a peaceful setting some distance from Marrakech (25 minutes away). The distance means reliance on taxis although we had a car.Good quality breakfast & very helpful staff.Small improvements could be made... a kettle in the room would have been good & outside cushions a bit shabby & need replacing.We would return here.
Stayed 7 nights in Aug 2018

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Will be back! X
Stayed 5 nights in Jan 2018