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El Fenn

4.5 star property

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Photo gallery for El Fenn

Terrace/patio
Room (Medium)
Courtyard
Room (Extra large)
3 outdoor pools

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Pool
  • Spa
  • Breakfast included

Explore the area

Map
2 Derb Moulay Abdellah Ben Hezzian, Bab el Ksour, Medina, Marrakech, 40000
  • Koutoubia Mosque
    ‪6 min walk‬
  • Le Jardin Secret
    ‪6 min walk‬
  • Jemaa el-Fnaa
    ‪7 min walk‬
  • Marrakech (RAK-Menara)
    ‪13 min drive‬

Room options

View all photos for Room (Extra large)

Room (Extra large)

Room (Extra large)

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room (Small)

Room (Small)

Room (Small)

  • 36.4 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Medium)

Room (Medium)

Room (Medium)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Large)

Room (Large)

Room (Large)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

  • 90 sq m
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Panoramic Suite (Extra Large Room with Private Terrace)

Panoramic Suite (Extra Large Room with Private Terrace) | Terrace/patio

Panoramic Suite (Extra Large Room with Private Terrace)

  • Sleeps 2
  • 1 King Bed

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About this property

El Fenn

Property with 3 outdoor swimming pools, a short walk to Jemaa el-Fnaa
Along with 3 outdoor pools, this property has a full-service spa and a restaurant. Free continental breakfast and free WiFi in public areas are also provided. Additionally, 2 bars/lounges, a snack bar/deli, and a rooftop terrace are onsite. All 41 individually decorated rooms feature minibars and room service. Thoughtful touches include espresso makers and bathrobes, and guests will also find furnished balconies or patios and coffee makers.
El Fenn offers 41 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies or patios. These individually decorated accommodations include desks. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards. Cribs/infant beds (complimentary) are also available.
3 outdoor swimming pools are on site.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
During your stay at El Fenn, you're just a quick walk from Jemaa el-Fnaa. Free breakfast, free WiFi in public areas, and 3 outdoor pools are available. This luxury property has 41 rooms on 2 floors. Furnished balconies/patios and minibars are available in all rooms.
  • Air-conditioned accommodations with furnished balconies or patios, minibars, and room service
  • Free continental breakfast served daily
  • Free WiFi in some public areas
  • Enjoy a bite to eat at the restaurant
  • Valet parking available for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with body treatments, manicures and pedicures, or massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Within a 10-minute walk of Jemaa el-Fnaa and Le Jardin Secret
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for free
El Fenn offers its guests 3 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, a library, and barbecue grills are also featured at El Fenn. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Marrakech property.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.
Onsite venue - This restaurant specializes in Moroccan cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Room service is available.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Valet parking on site (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Art gallery
  • Designer stores
  • Full-service spa
  • Library

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for MAD 150.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 5.50 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: MAD 5.50 per person, per night
  • Service fee: 7.5 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MAD 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
Property Registration Number 16749

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

El Fenn Hotel Marrakech
El Fenn Hotel
El Fenn Marrakech
El Fenn Riad
El Fenn Marrakech
El Fenn Riad Marrakech

El Fenn Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 90 out of 110 reviews
Rating 8 - Good. 14 out of 110 reviews
Rating 6 - Okay. 4 out of 110 reviews
Rating 4 - Poor. 0 out of 110 reviews
Rating 2 - Terrible. 2 out of 110 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 2 nights in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely superb! Ayub at the front desk is particularly delightful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Freya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Sally Ann

Liked: Cleanliness, staff & service, property conditions & facilities
This is THE only hotel to stay at in Marrakech. The interiors are incredible!
Stayed 4 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel - we really enjoyed our stay. It is really beautifully decorated with quiet courtyards and marble staircases. It feels very homely with extremely polite and attentive staff. The location is perfect - steps away from the bustle of the medina, yet not too hidden away down alleyways - definitely an oasis of calm to relax in after a morning wandering the souks. The rooftop restaurant was superb - plentiful breakfasts, and the best food we ate in Marrakech for dinner. The rooftop terrace as a whole was the best we visited, with separate areas for the restaurant, bar (with a great atmosphere in evenings) and the pool area. The rooftop pool was impressively sized: there were two smaller pools on the ground floor as well but the roof one was definitely the best. It's not cheap. Other riads may have similar beautiful interiors (although unlikely such a nice pool, most look more decorative). The small room was smaller than I expected, and we didn't have a bath (most of the pictures on their website do...) There's an extra mandatory daily service charge of around 30 euros. However the overall set up is incredibly welcoming and relaxing, the location perfect, the food delicious, and we would definitely stay again tomorrow if we could.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mikayel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Stayed 4 nights in Sep 2024

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to for Morrocco!
Amazing hotel, with great customer service and overall great hotel to stay in. Highly recommend staying here!
Stayed 4 nights in Mar 2020

10/10 Excellent

Rahul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Honestly an amazing hotel. Great food, Amazing views. The service was impeccable. The room was super comfortable. Lovely pool
Stayed 2 nights in Mar 2020

8/10 Good

MZ, San Francisco- CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful property, friendly staff- all very helpful and genuinely kind. I found significant issues with the rooms though - from a shower that backed up flooding the WC, to mold on bathroom walls ( large areas covered in mold not little bits) a clogged, old hand shower, very spotty WiFi, heat out entirely in one room ( attributed the issue to a storm however it had began the day before) wobbly, unkept furniture, lounge chair on which the bottom had given out, loose, old bathroom faucets that were all loose and wobbly etc. For the price of the rooms (or any cost for that matter) I found all these things unacceptable. I brought up some of the significant issues to the staff while there(backed up plumbing etc) and was moved to 3 different rooms during my stay. The staff was accommodating but spent a lot of time apologizing (I felt so bad for them) I am a kind and reasonable person and I fault the facilities manager - Focus needs to expand to the basic function and care of the units and not rely so much on the “optics” and aesthetics to carry the property through. The things I noticed seemed chronic and to not have been tended to for a long time (like the mold covering a huge part of the wall- that would take months) To experience issues with BASIC ESSENTIALS like the bathrooms seems inexcusable. The service staff is kind and lovely but I will not stay here again. Whoever is in charge of maintenance of the units needs a talking to by ownership.
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magical place to stay. One of the best hotels i have stayed.
Stayed 3 nights in Nov 2019

2/10 Terrible

Min Lee

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Fenn is such a beautiful hotel, the art and decor are perfectly curated and the rooms are each so unique and interesting. The staff and service was perfect, food was great, water available everywhere, great amenities in the bathroom. Also went to the spa for the Royal Hammam treatment and really enjoyed it.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience, Lovely management and staff. My first and always options in Marrakech
Stayed 4 nights in Jul 2019

10/10 Excellent

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Outstanding and memorable Interior design stunning
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very nice service I have loved staying there , super professional and real Maroccon experience
Stayed 4 nights in Apr 2019

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is unbelievably beautiful and the location is perfect. We had a few uncomfortable incidents with the staff that really put us off. Would definitely stay there again but hope there is an improvement in how the front desk staff deals with the guests.
Stayed 5 nights in Mar 2019

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My room was beautiful, the grounds were beautiful, the food and wine were excellent. You cannot lock your room which I found to be strange, I had no issues and my stuff was fine but I found it strange that the rooms had no key and could not be locked. With the exception of the person that checked me in, a very nice lady that was there during the evening and one of the bar tenders, I found the rest of the staff to be cold and impersonal. The staff at the rooftop area where they serve breakfast was very impersonal and slow. I would recommend coming for lunch and taking advantage of the photo opportunities but unfortunately I would not recommend staying here. There are much better Riads with more personal service and nice rooms for far less money. Although the room I had was spectacular, there was no heat on one of the coldest nights and no one to answer the phone when I called about it. This place shuts down after a certain time which surprisingly at the smaller Riads someone is always at the reception desk. I went back and forth between whether to book at La Mamounia or here and chose El Fenn because of the uniqueness of the rooms but for the price I paid I expected a certain level of service which I felt was lacking here. There was also an issue with the housekeeping not cleaning the room well, they comped some charges to the room to compensate but they argued with me over it before just offering to waive the fees. Again great spot for pics and food but not sure about staying
Stayed 2 nights in Feb 2019

10/10 Excellent

Nicky, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad . Very close to the medina sights. Delicious breakfast
Stayed 3 nights in Jan 2019

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service
The staff were really friendly and nice and the breakfast was really nice. I didnt like the room though for 2 reasons, first it was very dark at night even with all the lights on. Secondly there is no privacy for the bathrooms. It was a family 2 bedroom apartment but the toilet was visible from the bedroom as was the rest of the bathroom. It made it uncomfortable and hard to relax. Putting a solid door on the bathroom would have easily solved the issue.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fresh flowers, candles, incense in room. Hospitality of all staff.
Stayed 2 nights in Oct 2018

10/10 Excellent

Samantha, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful gem in the heart of the Medina
An incredible boutique hotel experience. A perfect balance of 'being waited on' so you feel pampered (become stationary for too long and a waiter will appear out of no where and deliver you a glass bottle of water and snacks) but not too distant from real Marrakech life to feel you're missing out on the real thing. The riad itself is a feast for the eyes with it's pieces of art and incredibly furniture pieces (whose arrangement was constantly updated) which means during our 10 day stay we never got bored of just being in the riad, relaxing. The 3 different pools means after a few hours out in the heat, there will always be somewhere for you to take a dip. A stone's throw from the medina, so plenty things to see, shop and eat within walking distance. Highly recommended! There's simply no need to travel around when you're somewhere this good!
Stayed 10 nights in Sep 2018

10/10 Excellent

Alexis

Luxury at Riad El Fenn
Staying at Riad El Fenn was one of the greatest hotel experiences I’ve had. The grounds were stunning. The staff was warm, friendly, and super responsive and accommodating. They made suggestions and all our reservations they helped us navigate the winding roads of the souk and negotiate taxi fees. They are family. I love the Riad El Fenn thought of every tiny detail - it made the stay even more incredible. We couldn’t be any happier with our choice and have started thinking about when we could go back. I recommend this hotel to everyone.
Stayed 2 nights in Aug 2018