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Hard Rock Hotel Marbella – Puerto Banús

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hard Rock Hotel Marbella – Puerto Banús

2 outdoor pools, pool umbrellas, pool loungers
Classic Room | Balcony view
Reception
3 bars/lounges, rooftop bar, lobby lounge
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Spa
  • 24/7 front desk

Explore the area

Map
Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660
  • Centro Plaza
    ‪5 min walk‬
  • Playas del Duque
    ‪12 min walk‬
  • El Corte Ingles Shopping Center
    ‪13 min walk‬
  • Málaga (AGP)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room

Classic Room

Classic Room

8.6 out of 10
Excellent
(25 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite (Rock)

Suite (Rock)

Suite (Rock)

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Platinum)

Studio Suite (Platinum)

Studio Suite (Platinum)

7.2 out of 10
Good
(5 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Gold)

Studio Suite (Gold)

Studio Suite (Gold)

7.2 out of 10
Good
(7 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace

Deluxe Room, Terrace

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

8.0 out of 10
Very good
(20 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio Suite (Silver)

Studio Suite (Silver)

Studio Suite (Silver)

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Hard Rock Hotel Marbella – Puerto Banús

Art Deco Marbella hotel in Puerto Banús with 3 restaurants
This hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, 2 poolside bars, 3 bars/lounges, and a fitness center are onsite.
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Marbella – Puerto Banús. During your stay, you're just a quick walk from Centro Plaza. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 3 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps)
  • Drinking and dining options include 3 restaurants, 2 poolside bars, and 3 bars/lounges
  • Self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with massages at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and yoga classes
  • Guests speak favorably about the pool and the clean accommodations
  • Just a 5-minute walk from Centro Plaza and 13 minutes by foot from Puerto Banús Marina
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Marbella – Puerto Banús offers its guests 2 outdoor swimming pools and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hard Rock Hotel Marbella – Puerto Banús. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hard Rock Hotel Marbella – Puerto Banús was completed in June 2022.

Smoking is allowed in designated areas at this Art Deco Marbella hotel.

Sessions - This buffet restaurant serves breakfast only.
Zengo - Asian Cuisine - Onsite restaurant. Open daily.
Sun Society - Adults Only - Onsite rooftop bar. Open daily.
Lounge Bar - Onsite lobby lounge. Open daily.
Eden Pool Club - Onsite bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 20 per night)
  • Limited on-site parking

Food and drink

  • 3 restaurants
  • 2 poolside bars and 3 bars/lounges
  • 24-hour room service

Restaurants on site

  • Sessions
  • Zengo - Asian Cuisine
  • Sun Society - Adults Only
  • Lounge Bar
  • Eden Pool Club

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic drinking straws
  • Renovated entire property – June 2022
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night, plus a one-time cleaning fee of EUR 75
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 125 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 20 per night
  • Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Hotel
Hard Rock Hotel Marbella – Puerto Banús Marbella
Hard Rock Hotel Marbella Adults Only Recommended
Hard Rock Hotel Marbella – Puerto Banús Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Adults Recommended

Hard Rock Hotel Marbella – Puerto Banús Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 575 reviews" "
Rating 8 - Good. 125 out of 575 reviews" "
Rating 6 - Okay. 58 out of 575 reviews" "
Rating 4 - Poor. 17 out of 575 reviews" "
Rating 2 - Terrible. 26 out of 575 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Taralee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in and check out. Nice walkable area to the beach and boardwalk.
Stayed 7 nights in Oct 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and great location!!
Stayed 1 night in Oct 2024

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like rock stars at the Hard Rock Hotel Marbella: VIP check-in, upgrade to a view room and access to casino and Balinese beds by the pool. This resort hotel with all the fixings was such a nice break from the hotels in tourist hotspots, we’ve been staying in on our Andalusia trip. The excellent lobby bar had live music and the breakfast buffet was sumptuous.
Stayed 1 night in Oct 2024

10/10 Excellent

Jaymesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Isaac

Stayed 1 night in Sep 2024

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly and amazing buffet breakfast. Highly recommend
Stayed 4 nights in Sep 2024

10/10 Excellent

Gayane

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and close enough to walk to the beach
Stayed 4 nights in Jul 2024

10/10 Excellent

Sharmila

Liked: Cleanliness, amenities, property conditions & facilities
The subway from the hotel to the beach was very dirty
Stayed 4 nights in Sep 2024

10/10 Excellent

James

Stayed 3 nights in Sep 2024

8/10 Good

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Mehdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good and we enjoyed our one week stay there and it was very close to the beach.
Stayed 7 nights in Sep 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, room comfort
Holiday sun
Stayed here for 3 nights , not enough sun loungers for all the guests throughout our stay bit disappoint
Stayed 3 nights in Sep 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic luxurious property
Stayed 3 nights in Jul 2024

10/10 Excellent

Nida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the rooms and the pool area - really nice hotel - super clean and nice staff
Stayed 1 night in Sep 2024

10/10 Excellent

Melissa A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff. They were all very responsive to any questions and willing to help. I read other reviews regarding the credit card hold. While they do retain a credit card during your stay to cover any incidentals, ours was released as soon as we checked out. Honestly, I don't understand how the hold is a shock to anyone or why anyone would think they could pay in cash for a hotel room. The room was spacious (we had the Gold suite) and the bed was super comfortable. The breakfast buffet was impressive and the food was fresh.
Stayed 7 nights in Sep 2024

10/10 Excellent

peter

Stayed 3 nights in Sep 2024

4/10 Poor

Paul

Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great location, nice room, good pool area
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Security on the doors made us feel safe and welcome
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Ernesto

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room service was terrible
Stayed 3 nights in Sep 2024

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Travelled with group
Liked: Amenities
Stayed here due to the name recognition that Hard Rock has but this really didn't live up to some of the expectations after staying at Hard Rock Ibiza a few weeks prior to this stay. Room was clean enough but some of the nooks beside the bed contained lots of hair & dust. I have short hair so was finding longer hairs in the bathroom (from cleaning staff) which should be taken care of. At the pool and we were informed you need to buy a bed for 200€ and they 'gift' you a bottle of spirits of your choice or champagne which was a bit of a joke. At all other Hard Rock properties we've visited, there is a minimum spend for these beds and we're happy to do that, but some days you don't feel like getting drunk by 1pm on a bottle of vodka + have lunch and waters etc. Service at the pool was lackluster at best despite it being so beautiful out there. With so many choices in the area, if you're going to be paying top dollar, we would consider other properites before coming back to this one.
Stayed 4 nights in Sep 2024