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Hard Rock Hotel Marbella – Puerto Banús

4.0 star property
VIP Access

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Photo gallery for Hard Rock Hotel Marbella – Puerto Banús

2 outdoor pools, pool umbrellas, pool loungers
Reception
Aerial view
Classic Room | Balcony view
3 bars/lounges, rooftop bar, lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Spa
  • 24/7 front desk
  • Gym

Explore the area

Map
Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660
  • Centro Plaza
    ‪5 min walk‬
  • Playas del Duque
    ‪12 min walk‬
  • El Corte Ingles Shopping Center
    ‪13 min walk‬
  • Málaga (AGP)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room

Classic Room

Classic Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite (Rock)

Suite (Rock)

Suite (Rock)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Platinum)

Studio Suite (Platinum)

Studio Suite (Platinum)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Gold)

Studio Suite (Gold)

Studio Suite (Gold)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace

Deluxe Room, Terrace

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio Suite (Silver)

Studio Suite (Silver)

Studio Suite (Silver)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Seasonal outdoor pool, pool umbrellas, pool loungers

Occidental Puerto Banus

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (320)
The price is €141
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Occidental Puerto Banus

About this property

Hard Rock Hotel Marbella – Puerto Banús

Art Deco hotel with 3 restaurants and 2 outdoor pools
This hotel features 3 restaurants, 2 outdoor pools, and a full-service spa. WiFi in public areas is free. Additionally, 2 poolside bars, 3 bars/lounges, and a fitness center are onsite.
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Marbella – Puerto Banús. During your stay, you're just a quick walk from Centro Plaza. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 3 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps)
  • Drinking and dining options include 3 restaurants, 2 poolside bars, and 3 bars/lounges
  • Self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with massages at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and yoga classes
  • Guests speak favorably about the clean accommodations and the pool
  • Within a 15-minute walk of El Corte Ingles Shopping Center and Puerto Banús Marina
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Marbella – Puerto Banús offers its guests 2 outdoor swimming pools and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hard Rock Hotel Marbella – Puerto Banús. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hard Rock Hotel Marbella – Puerto Banús was completed in June 2022.

Smoking is allowed in designated areas at this Art Deco Marbella hotel.

Sessions - This buffet restaurant serves breakfast only.
Zengo - Asian Cuisine - Onsite restaurant. Open daily.
Sun Society - Adults Only - Onsite rooftop bar. Open daily.
Lounge Bar - Onsite lobby lounge. Open daily.
Eden Pool Club - Onsite bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 20 per night)
  • Limited on-site parking

Food and drink

  • 3 restaurants
  • 2 poolside bars and 3 bars/lounges
  • 24-hour room service

Restaurants on site

  • Sessions
  • Zengo - Asian Cuisine
  • Sun Society - Adults Only
  • Lounge Bar
  • Eden Pool Club

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic drinking straws
  • Renovated entire property – June 2022
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Renovations and closures

The following facilities or services will be unavailable from March 9 2025 to March 20 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from February 21 to April 9:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet, per night, plus a one-time cleaning fee of EUR 75
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 125 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 20 per night
  • Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Hotel
Hard Rock Hotel Marbella – Puerto Banús Marbella
Hard Rock Hotel Marbella Adults Only Recommended
Hard Rock Hotel Marbella – Puerto Banús Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Adults Recommended

Hard Rock Hotel Marbella – Puerto Banús Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 387 out of 634 reviews
Rating 8 - Good. 137 out of 634 reviews
Rating 6 - Okay. 63 out of 634 reviews
Rating 4 - Poor. 18 out of 634 reviews
Rating 2 - Terrible. 29 out of 634 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place to stay. Would have been good to have been informed that the spa was closed for maintenance
Stayed 3 nights in Nov 2024

10/10 Excellent

Nick

Stayed 1 night in Nov 2024

10/10 Excellent

Reddouane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2024

10/10 Excellent

Jonathon

Stayed 2 nights in Nov 2024

10/10 Excellent

DANIEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia Excelente hotel muy buena atencion
Stayed 1 night in Nov 2024

8/10 Good

Andrejs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great staff, very welcoming and helpful. Had a very good stay at this hotel. The only issue was the electric car charging. If it doesn’t work for a long time they should remove this option. Otherwise, great hotel with great location and great breakfast buffet
Stayed 1 night in Nov 2024

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A impactful, wow factor hotel, with a live band setting up in the lobby as we arrived. Sadly disappointing check-in: slow service, no arrival acknowledgment, no double bed available (despite the hotel clearly not being at capacity and despite having checked in online 2 days earlier). Vouchers offered for a free drink with a spend of €30 in the on-site restaurant when dinner was included in our Half Board rate, the same for an off site restaurant, plus a glass of cava each from the main bar which we saved for departure. Recommended not to use the beach access pathway in the evening - a welcome warning as the subway was intimidating enough in daylight! Hotel was clean & tidy & smelled delightful in the accommodation corridors, although the fishy aroma from dinner on Sunday evening seemed to linger downstairs somewhat into Monday. Disappointed to only see 2 brief live acts during our stay (Saturday night until afternoon) Deluxe bedroom was fine. Nice. Pool view with balcony which would have been a great perk if there had been anything happening around the pool on the stage or terrace or DJ dome. TV was limited - eventually found Film4 in English - HR music channels were not interactive, playlists not always playing smoothly or sync’d with the ‘video’ (single covers to ID track playing). No access to Netflix:Prime:apple - chrome cast didn’t work. Food in main restaurant was generally good, fresh & plentiful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jamal

Stayed 1 night in Oct 2024

10/10 Excellent

Ariel

Stayed 1 night in Oct 2024

10/10 Excellent

Alistair, Warlingham

Stayed 3 nights in Oct 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel to stay at and the pool is great place to relax. Room was very good with comfortable beds
Stayed 2 nights in Nov 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money super breakfast lovely pools
Stayed 5 nights in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Donna-leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel Extremely clean Fantastic breakfast and dinner Highly recommend Would definitely return
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Hard Rock in every way including the vip services available to any guest, including having a guitar delivered to our room just for fun at no charge. Our only negative was our room service experience. The food was delicious, but If I’m paying $28 for a burger, I would expect a plate. Our dinner was handed over in a paper bag.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anthony

Excellent All Round
We stayed for 5 days bed and breakfast and used this Hotel as a base to explore Marbella. Everything about the Hotel was excellent. This was our first stay at Hard Rock Hotels and we will definitely search more Hard Rock Hotels in future. The room was spacious, the breakfast choices were superb and the staff are very friendly and welcoming. I would recommend this hotel very highly. Thank You
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling here for a triathlon, and the hotel staff were incredibly helpful in every way they could be.
Stayed 5 nights in Oct 2024

8/10 Good

Tally

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Francisco, Cicero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good stay, the property is exactly what you would expect for the area. It's clean, quiet, has a very nice pool and bar. Staff was very friendly and approachable. The bartenders at the lobby bar were my favorite. They were always smiling and making conversation with everyone. They definitely made everyone feel welcomed. There was only one time that a front desk agent was a bit rude and snippy but I didn't stay with him long.
Stayed 6 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good hotel perfect location. Had ants in the room and had to moan everyday about cleaning our room as wasn’t done
Stayed 4 nights in Oct 2024