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Concierge Plaza San Rafael

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Concierge Plaza San Rafael

Front of property
Outdoor pool
View from property
View from property
Interior

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350
  • Cuyutlan Beach
    1 min walk
  • Cuyutlan Boardwalk
    1 min walk
  • La Ola Verde
    1 min walk
  • Restaurant Morelos
    1 min walk

Room options

View all photos for Deluxe Room, 2 Double Beds, Garden Area

Deluxe Room, 2 Double Beds, Garden Area

Deluxe Room, 2 Double Beds, Garden Area

  • 25 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room Ocean View

Standard Room Ocean View

Standard Room Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room Interior View

Standard Room Interior View

Standard Room Interior View

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

  • 4 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

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About this property

Concierge Plaza San Rafael

Beachfront, with outdoor pool
Along with an outdoor pool, this hotel has concierge services and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and wedding services are onsite.
Concierge Plaza San Rafael offers 30 accommodations with ceiling fans. LED televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Concierge Plaza San Rafael, you're just a quick walk from Cuyutlan Beach. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy Mexican cuisine and ocean views while dining at Restaurante 7 Mares
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • 9 minutes by car from Tortugario Ecological Center
As a guest of Concierge Plaza San Rafael, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Concierge Plaza San Rafael also features a garden, a picnic area, and concierge services. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cuyutlan hotel.

Restaurante 7 Mares - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Free off-site parking

Restaurants on site

  • Restaurante 7 Mares

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV

More

  • Free local calls

Policies

Check-in

Check-in start time: 6:00 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

Property is also known as

Concierge Plaza San Rafael
Concierge Plaza San Rafael Cuyutlan
Concierge Plaza San Rafael Hotel
Concierge Plaza San Rafael Hotel Cuyutlan
Concierge Plaza Rafael Hotel
Concierge Plaza San Rafael Hotel
Concierge Plaza San Rafael Cuyutlan
Concierge Plaza San Rafael Hotel Cuyutlan

Concierge Plaza San Rafael Reviews

Reviews

6.0
Rating 10 - Excellent. 20 out of 138 reviews" "
Rating 8 - Good. 31 out of 138 reviews" "
Rating 6 - Okay. 33 out of 138 reviews" "
Rating 4 - Poor. 31 out of 138 reviews" "
Rating 2 - Terrible. 23 out of 138 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TOTTALLY SCAM DONT GO! This hotel is under construction, there is no water, electricity or any service. their phone is not in service, The room they give me was dirty no towels, not even toilet paper. Stuff didn't give me any information, i asked for a relocation. They say it was my problem. I asked for a refund, they say no refund are made. I contacted expedia they said, booking was in process so they will check with hotel to see IF THEY AGREE TO REFUND MY MONEY, i had to pay transportation, another expensive hotel because couldn't find any rooms available. Horrible experience. I email the property haven't answer.
Stayed 2 nights in Sep 2023

4/10 Poor

Ramiro

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not worth the priced
Stayed 1 night in Sep 2023

4/10 Poor

maria, ALPINE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area us pretty dead. Property and room falling apart with little maintenance ir poor repairs. It appeared to me the town is decaying for several years. No investment in the properties around while i understand that Covid had a great impact, i would not return..ever. Nothing to do. Beaches are not for swimming. Clean but strong currents
Stayed 2 nights in Mar 2022

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view.
Stayed 1 night in Jan 2022

4/10 Poor

Maricela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing was being really close to the beach .
Stayed 2 nights in Oct 2021

2/10 Terrible

antulio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
To many cockroaches to sleep there Everything too old and dirty Could not stay the night
Stayed 1 night in Sep 2021

2/10 Terrible

Ana L

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible condition stay away , probably 40 or 50 years ago was nice but they haven’t invest a dime on it :(
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best but not the worst.
The pictures look better than the actual place, I'm guessing the pictures in the hotel description are outdated or were taken back when the place was new. The hotel was very run down. In the amenities it says lounge bar but we never found it. The doors to the room would jam and would not lock properly. There is no restaurant so you either have to bring your own food or pay at one of the many locations in the small town or on the beach where the food is extremely bland, bad quality and overpriced. The Hotel itself needs a lot of work and maintenance. There are no towels in the room, we had to keep asking and coming to reception to get them ourselves. The service is terrible. They also say there is free wifi but it doesn't reach any of the rooms. The best part about the place was the pool, also needs some maintenance but it served its purpose.
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2019

8/10 Good

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2019

4/10 Poor

rodriguezjorgea, Guadalajara

Disliked: Property conditions & facilities, room comfort
All the existen áreas are in Poor conditions Needs to be updated Bathroom Lavatories All doors Windows
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

I not recomend is agli place
Bad experience is old place dirty agly bathroom not aircondi
Stayed 3 nights in Aug 2018

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a good place to stay.
The only good thing about the hotel was the location, view and all the good places to eat nearby. It's very run down.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed
Arrived to the property only to find out it was closed, no body at the hotel.

2/10 Terrible

Silvia, Cuyutlan Colima

Disliked: Staff & service, property conditions & facilities, room comfort
Customer service
The first room we stayed in had a huge gap above the door, making mosquitos and salamanders come in and out constantly. The receptionist at the time just told us to put a towel to cover the gap. The second room we stayed in, the water stopped working. Making us having to switch rooms a third time.

8/10 Good

Miguel, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
friday was a wed. from 9 pm till 4am.... overall good clean nice

4/10 Poor

Rafael, DENVER COLORADO USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CUYUTLAN
HOTEL IS OK FOR THE PRICE, UNCOMFORTABLE BEDS, MANY MOSQUITOS ON THE PROPERTY (PATIO, GARDEN,POOL). BEACH IS UGLY AND THE TIDE IS VERY STRONG. WEATHER OK FOR THE SEASON.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My partner and I checked into the hotel around 7:00 pm. There was never any HOT WATER and the room was so uncomfortably warm it was like a sauna! Around 8:30 the night watchman, the only employee at the hotel knocked on our door and said we needed to pay additional money. It was very strange and weird! I said no that was not correct and I would speak to them in the morning. In the morning I spoke to a woman and explained that when you book through hotels.com all fees were included. She insisted that I pay additional money. I walked her through the booking process online so she could see that the price for the room was exactly what I had already paid with hotels.com, and that I did not owe anything extra. She was very rude and then lied saying that the hotels.com price was incorrect. At this point I just wanted to get away from this hustler trying to shake me down for extra cash. I gave her the money and left, saying I would be calling hotels.com and letting them know exactly what shady dealings had transpired at this hotel. We travel a lot and have booked over 90 hotel nights this year alone. Hotels.com was wonderful as usual when I called them and they took care of everything for us. I hope this review will help other unwary foreigners from being taken advantage of by unscrupulous and dishonest people. Stay away from this establishment.... There are many other decent and honest businesses all around.

2/10 Terrible

A Disappointed, Traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Don't waste your money or time!!!! This hotel is nothing like the photos. The rooms are DIRTY and need repair. The ceiling fan barely worked and the room was hot, stuffy and like an oven. The noise was unbearable and we could barely get a few hours of sleep. When we tried to address the issues the staff was rude, and uncaring. No tv, no airconditioning, no restaurant and dirty... No thank you.

6/10 Okay

Jesse Rojas, Bakersfield, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel not good, but area really good
This hotel looks a lot better in pictures that in person, the hotel is ok, right by the beach which is great, but the condition of the rooms are really not good, no A/C, old, not so clean, and there are a lot of mosquitos. Pool is nice, and the food by the beach is amazing. They receive you with fresh coconuts to drink. Little town of Cuyutlan is good to walk by. Beware, because this beach is open and not safe because of sharks.

2/10 Terrible

Luis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pésimo estado del hotel
A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una pintura en años y los baños están están llenos de moho , grietas y puertas cayéndose a pedazos literal. La alberca está fría . Tuve que pagar 250 pesos adicionales al día por tener aire acondicionado
Stayed 2 nights in Jan 2024

4/10 Poor

Luis Antonio

Stayed 2 nights in Aug 2023

4/10 Poor

Richard

Disliked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
Las fotos que aparecen es la aplicacion no son correctas la propiedad se encuentra en deplorables condiciones, nada seguro para el huésped el personal nada amable, se trato de contactar a la afitriona y nunca respondio, teemine saliendome antes de mi reserva y no continuar mi hospedaje en ese sitio
Stayed 2 nights in Jul 2023

4/10 Poor

Ruth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No me gustó, hice la reserva ion por expedia y llegue al hotel y no sabían nada y no me querían dar habitación. Me dijo el de la recepción qué lo viera con la aplicación y ya me habían cobrado en Expedia. Muy mala experiencia
Stayed 1 night in Apr 2023