2/10 Terrible
Jacob
Travelled with family
23 Sept 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay was ok, and not great. I stayed in a suite. The staff were pleasant and friendly, the breakfast was great and had good choices. The layout of the room was good. The room itself was a bit rundown, with wallpaper peeling, faded bathroom mirrors, and rust at the door jamb corners. The floors, however were disgusting. I first noticed my kids socks were dirtier than usual, when I wondered why my socks were sticking to the carpet. My socks were filthy too when I went into the bathroom, the tiles showed dirty footprints. I contacted the front desk and a told them, but it was 10pm. I said it was too late to switch rooms, I would switch in the morning. The front desk manager, an older guy, looked up my info and I told him I'd like to switch. He said there were no rooms ready, but if I'd wait until 12 pm, they'd have a room cleaned and ready. I told him I had time sensitive plans, but wouldn't be back till later, around 8 pm. To be fair, he was going to try to place me in a cleaner room, but he said there was no one available to clean that late. I told him, I'd buy slippers and keep out feet off the floors. He said he'd inform management of my decision and try to compensate me in some way for the slippers. Never happened. I won't stay there again anytime. The floors were the most disgusting of any hotel I've ever stayed in. I have plenty of photos of how dirty my socks became from walking on the sticky stained carpets for 3 min, but no way to upload them on this platform.
Jacob
Stayed 2 nights in Sep 2024