4/10 Poor
Michael L.
8 Mar 2021
Disliked: Cleanliness
Date Cancellation
Booked property through Vacasa. 2 days before the day of checkin I got a call telling me that due to COVID, Mono county requires 24 hours between reservations for cleaning. Now this is not something new and this has been in effect since the "stay at home" order, yet on the site I was able to book the available dates. My options were to push my checkin day to the following day or cancel completely. Vacasa didn't have any open properties for that week as it was a very busy week with Mammoth surge pricing! So they expected me to find something for one night during a very busy week or I could cancel my entire trip 2 days before I'm suppose to arrive. Lesson learned- Never gonna use Vacasa again!!
Condo was as described but seemed really dark and needed more lights. Also found a bunch of hair in one of the bed sheets (so much for the 24 hour thorough cleaning). When we arrived there was large trash bag outside the door with what I assume was the dirty sheets from the prior guests. This stayed there until we checked out. Also there was only one box of laundry detergent that was good for one small load.
Kitchen was not fully equipped. 4 really small sauce pans and 1 large 5 gallon pot. Nothing in between to boil up some pasta!
Michael L.
Stayed 3 nights in Feb 2021