6/10 Okay
Lisa
22 Aug 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor service.
Emailed hotel three times to book spa slot. Spa was reason we booked hotel. Had first reply acknowledging request, asking for more details. Replied twice and had no reply. On arrival we were told no spa availability. Explained I had emailed 3 times. Eventually got a 7pm slot but we wanted an afternoon one when we had arrived. Told staff had been extra busy and couldn’t reply.
Room had stove and fridge. No plates, glasses, cutlery, utensils or pans. Partner went to ask. Told only bookings of 5 nights or more had these things!! Nothing in t & c’s.
Every time we went to reception staff were not busy, eating or drinking. When we checked out, 4 staff were sat eating at a table with a notice saying they’d be back soon. A total disgrace. Breakfast was good, room itself was comfortable. Shocking service. Won’t return.
Lisa
Stayed 1 night in Aug 2024