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Neptuno Beach Hotel - All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptuno Beach Hotel - All Inclusive

Breakfast, lunch, dinner served; Mediterranean cuisine
Terrace/patio
On the beach, sun-loungers, beach umbrellas, beach towels
Lobby sitting area
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Spa
  • 24/7 front desk
  • Room service
  • Breakfast included

Explore the area

Map
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414
  • Ammoudara Beach
    1 min walk
  • Pankritio Stadium
    3 min drive
  • Venetian Walls
    4 min drive
  • Heraklion (HER-Nikos Kazantzakis)
    16 min drive

Room options

View all photos for Premium Room, Partial Sea View

Premium Room, Partial Sea View

Premium Room, Partial Sea View

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, Partial Ocean View

Superior Room, Partial Ocean View

Superior Room, Partial Ocean View

  • 20 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Golf view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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About this property

Neptuno Beach Hotel - All Inclusive

Family-friendly fun on the beach, with outdoor pool
At Neptuno Beach Hotel - All Inclusive, relax by an outdoor pool or hit the private sand beach where you can enjoy volleyball.
Neptuno Beach Hotel - All Inclusive offers 135 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Rooms open to furnished balconies or patios. Satellite television is provided.

This Malevizi property provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Our customers tell us they enjoy the overall property condition at Neptuno Beach Hotel - All Inclusive. During your stay, you're just a quick walk from Ammoudara Beach. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Mediterranean cuisine while dining at Main Restaurant
  • Take a swim in the outdoor pool
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes volleyball and a playground
  • Steps from Ammoudara Beach and a 3-minute drive from Pankritio Stadium
  • Airport shuttle service available for a fee
Neptuno Beach Hotel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Unwind on the private sand beach, located just 10 meters away. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Neptuno Beach Hotel - All Inclusive like a complimentary children's club, an outdoor pool, and a children's pool.

Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a garden and a terrace. You'll have access to the health club at a partner property. Free self parking is available.

This 4-star Malevizi property is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:00 AM.
Main Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, French, German, Greek, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:00 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Main Restaurant

Things to do

  • Access to nearby health club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massage - on the beach

Accessibility

  • Lift

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival.
Property Registration Number 1030889

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

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Neptuno Beach Hotel - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 40 out of 105 reviews" "
Rating 8 - Good. 42 out of 105 reviews" "
Rating 6 - Okay. 18 out of 105 reviews" "
Rating 4 - Poor. 4 out of 105 reviews" "
Rating 2 - Terrible. 1 out of 105 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.
Stayed 7 nights in Oct 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Christina

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.
Stayed 12 nights in Jun 2022

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities in the add had free wifi, but you had to pay for it. Not impressed at all
Stayed 6 nights in Jun 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food. Hotel is right on the beach. Would stay again!
Stayed 7 nights in Oct 2021

6/10 Okay

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Stayed 2 nights in Oct 2021

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff, small resort
This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.
Stayed 1 night in Oct 2021

6/10 Okay

Carlos

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.
Stayed 3 nights in Sep 2021

8/10 Good

Aleksandar

Liked: Staff & service, room comfort
Great food, great location, beach is nice needs more lounge chairs.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent. Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).
Stayed 6 nights in Jul 2021

10/10 Excellent

Brielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

10/10 Excellent

Sarbrindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.
Stayed 1 night in Sep 2019

8/10 Good

mary

Liked: Cleanliness, staff & service, room comfort
Good but not great
We stayed for 4 nights as a family of 3. Staff was friendly. There were nice planned activities throughout the day. Nice sandy beach! Good variety of food, all inclusive meals and drinks. Unfortunately, our toilet was kind of broken or just difficult to flush. The pool closes too early:(
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was exceptionally clean and well maintained. The property is right on the beach with a beautiful pool that has ocean views. The all inclusive plan includes budget meals (breakfast was quite good) and a pretty good selection of cocktails. We'r found it to be a great value. Would definitely stay again!
Stayed 2 nights in May 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Staff
Fantastic Staff Can't do enough for you. Rooms Good, Food average, Location fair Value for money yes
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, but not special
comfortable stay, great shower
Stayed 1 night in May 2019

6/10 Okay

Lisa, USA

Travelled with family, Travelled with family and small children
This property had a nice location near the beach but overall we were not impressed with the rooms, amenities or helpfulness of the staff.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Overall Stay
The hotel was clean and presentable. The room was very tidy and was located right next to the pool. The night we stayed there was some activies on the pool deck until about 10pm which was pretty loud, but was not that big of a deal. We usually would be out their having fun except we had a long flight and needed the rest. The food and drinks were good as well. Would certainly recommend for future stays.
Stayed 1 night in Sep 2018

8/10 Good

Marina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A little touristy
The only issue we had was that there was a terrible sewer like smell coming from the bathroom. Great place for the rate. Eating choices were a bit lacking. Buffet or bust....
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
interrogated by staff
It was going well until I was approached by the hotel manager in the middle of reception to ask 'why I was not satisfied with check-in' it felt like interrogation. Looking back, the ground were nice but the food and drink completely inedible - we had to go out to buy our own soft drinks as their cheap unbranded soft drinks tasted like floor cleaner
Stayed 3 nights in Jun 2018

10/10 Excellent

Stephen, sydney australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at your doorstep
No need to leave all inclusive means exactly that all food and drinks worth the money
Stayed 3 nights in Jun 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Nothing bad at all to say about this hotel!! A very enjoyable stay! We arrived very late around 1am and the staff had kept us some dinner which was hugely appreciated and a very nice gesture. Pool and beach area both excellent, staff very friendly and polite. The food was of great quality with a lot of different choices. I would 100% stay here again!
Stayed 3 nights in May 2018

10/10 Excellent

Liz, Spain.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach, great option
It is a great hotel! The food is excellent, the people at the hotel is so nice and kind, and the price is really convenient.
Stayed 2 nights in Oct 2017