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Al Shohada by Palm Rich Makkah

5.0 star property

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Photo gallery for Al Shohada by Palm Rich Makkah

Family Suite
Exterior
Family Suite
Reception
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Parking available
  • Free WiFi
  • 24/7 front desk
  • Housekeeping
  • Breakfast available

Explore the area

Map
Ajyad Street, Holy City, Makkah, Makkah Province, 21955
  • Great Mosque of Makkah
    ‪10 min walk‬
  • Abraj Al-Bait Towers
    ‪11 min walk‬
  • Kaaba
    ‪12 min walk‬

Room options

View all photos for Standard Quadruple Room

1 bedroom, in-room safe, desk, iron/ironing board

Standard Quadruple Room

  • 3.0 sq m
  • Sleeps 4
  • 4 Double Beds

View all photos for Junior Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom

  • 3.3 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 2.7 sq m
  • Sleeps 3
  • 3 Double Beds

View all photos for Deluxe Suite

1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Suite

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 2.4 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Presidential Suite

1 bedroom, in-room safe, desk, iron/ironing board

Presidential Suite

  • 3.3 sq m
  • Sleeps 4
  • 4 Twin Beds

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Exterior

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  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (1003)
The price is €422
for 1 room
includes taxes & fees
18 Apr - 19 Apr
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About this property

Al Shohada by Palm Rich Makkah

Art Deco hotel with free valet parking and a 24-hour front desk
Along with a restaurant, this hotel has a snack bar/deli and self parking. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, 24-hour room service, a business center, and a meeting room are onsite.
Al Shohada by Palm Rich Makkah offers 494 accommodations with safes and coffee/tea makers. 40-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Al Shohada by Palm Rich Makkah, you're just a quick walk from Great Mosque of Makkah. Free WiFi in public areas, free valet parking, and a free manager's reception are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 15-minute walk of Great Mosque of Makkah and Kaaba
Along with a restaurant, there's a snack bar/deli on site. A free manager's reception is offered daily. Public spaces have free WiFi. A business center and a meeting room are available. Barbecue grills, tour/ticket assistance, and concierge services are also featured at the luxury Al Shohada by Palm Rich Makkah. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Makkah hotel.

The hotel hosts a free manager's reception daily.
Al Shohada by Palm Rich Makkah has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Arabic, English, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Parking on site (SAR 250 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: SAR 50 for adults and SAR 25 for children
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 12:30 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 1:00 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 110.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 50 for adults and SAR 25 for children
  • Self parking fee: SAR 250 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: SAR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 5%
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10001669

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at Al Shohada by Palm Rich Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Shohada
Al Shohada Hotel
Al Shohada Hotel Mecca
Al Shohada Mecca
Hotel Al Shohada
Hotel Shohada
Shohada
Shohada Hotel
Hotel Al Shohada Makkah/Mecca
Al Shohada
Al Shohada Hotel
Al Shohada by Palm Rich Makkah Hotel
Al Shohada by Palm Rich Makkah Makkah
Al Shohada by Palm Rich Makkah Hotel Makkah

Al Shohada by Palm Rich Makkah Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 85 reviews
Rating 8 - Good. 23 out of 85 reviews
Rating 6 - Okay. 24 out of 85 reviews
Rating 4 - Poor. 9 out of 85 reviews
Rating 2 - Terrible. 6 out of 85 reviews

7.2/10

Cleanliness

6.8/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charged car parking fee 50 Sr / day however car parking is with booking Room service very poor second day we called many times but no no room service
Stayed 2 nights in Apr 2018

6/10 Okay

Odah

Liked: Property conditions & facilities, room comfort
Good
The Room was Nice But When wE open the Windows Frame full Of dust , toilet flush not working well , problem during check out With wrong posting FB outlet

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 5 star hotel
I had booked the hotel and paid for online. Arrived at the hotel late in the evening to find the hotel staff not speaking much English and not very helpful. The receptionist said that the room had been booked but no payment was received and that we had to pay again. Even though we produced proof of payment he still demanded another payment. It was a problem with their bank I found out later. I did get a refund but it caused quite a bit of inconvenience. The room needed updating and the shower was dirty. The restaurant floor was not swept regularly during the buffet breakfast, there were bits of food etc on the floor. The lobby however is spacious and very good.
Stayed 6 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel for omra
I was allowed to check out a bit later than expected.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Wasim, UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Standard has gone down, not a five star
I have stayed in Al Shohada hotel twice prior to this visit and i can clearly see the standard has gone down and it is certainly not a five start hotel. The positives: -The hotel staff quickly came to pick up the luggage on our arrival and safely took to our room -The reception staff looked nice and gentle, although had to bring in a translater on one occasion to explain one problem - The two issues related to shower/toilet were responded and fixed in quick time (within 30 mins) by the housekeeping staff who were humble and polite The negatives: - We booked a twin bed room for x2 adults, x2 kids through expedia and what we got is one king size bed. On multiple complaints, we were told sorry this is what we have to bear with, as hotel is full - We booked a non-smoking room through expedia and what we got was a room in a corridor full of smoking guests and bad smell all around. Again this was complained to reception but to no avail - The toilet flush wasn't working on first use and the shower drain was blocked. These were fixed on reporting but what i find disappointing is that these should be checked prior to room allocated to new guests - The housekeeping is TERRIBLE, of our 5 nights stay only once did the room service came to change towels/bed sheets and clean room (despite calling them 3 times and every time they acknowledge to come but won't). This room service bloke was a rude person and the hotel needs to teach him how to speak to guests.
Stayed 5 nights in Dec 2017

8/10 Good

Khan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean
good

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Nights
very Fine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Javed, Uk

Liked: Staff & service
Pleasant experience,Lobby was very attractive with sufficient sitting area. Comfortable seats. Breakfast is just Okay.Toilets were not maintained properly. Toilet Seat was broken. Rooms are not well lit. A bit noisy place. Guest talking loudly in corriodors

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Qamar, Rawalpindi Pakistan

Liked: Cleanliness, staff & service
Just a little better hotel
It was a good hotel but off course, not a Five Star as claimed.Furniture was very old and dirty, looking never replace, once installed. WIFI was not available at all. only available at Lobby, with cahrges of 25 SAR/day. Location is little far from Masjid al-Haram, take at least 10-15 minutes. Breakfast was good.

4/10 Poor

Syed, Calgary, AB,Canada

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed by staff, housekeeping, smoking
I had stayed in this hotel 5 years ago on a work trip, and immensely enjoyed my stay. So I decided to book this hotel for my personal trip. I was very disappointed by the degradation of service over the years. There's a lot of potential for improvement. Housekeeping never showed up...in my 4 day stay, my wasn't cleaned once! There was a time when housekeeping knocked my door at 10pm and asked whether I wanted my room cleaned. Other than that I had to plead with the front desk/concierge,to ask for fresh towels, which fell on deaf ears all the time. People would smoke in corridors, and form groups there and make noise through the night. The corridors should be made non-smoking! And people should be barred from making excessive noise there after 9pm. There were sofas in front of my room where a group of men would sit all day, talk loudly, and smoke all day. Not the experience I'd expect in a 5-star hotel. The front desk could be more prompt too. I needed an iron for my clothes, and had to call 3 times over several hours to finally get it. Similarly, when I asked the concierge/bell man some questions about shuttle buses to Haram, he started advertising some local services for 'ziyarah' (historical sightseeing). The shuttle bus was quick,but not very helpful, since the road to Haram was closed off from quite far. The hotel was very clean and comfortable, and the main lobby is very well decorated and scented. The breakfast was phenomenal, and I really enjoyed it.

6/10 Okay

Ahmed

Disliked: Cleanliness

6/10 Okay

Mohsin Hassan, london

Disliked: Cleanliness, property conditions & facilities
Rude reception friendly other staff
Receptionist is very arrogant, other staff is very friendly. No house keeping during stay. Very expensive compare to other hotels of same level. No WiFi. Very noisy because in room there was door between our and other room. Nice breakfast. 10 min walk to masjid haram.

4/10 Poor

ashraf manchest, uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedrooms are not as good as it should be
Breakfast is excellent bedrooms are treble staff helpful

6/10 Okay

Verified traveller

the reception responsiveness and service was poor. no free WiFi even in the reception as was declerd. the carpets were old discolored and not clean. no coffe/tea making.

4/10 Poor

Hamad, Riyadh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is losing its rating
earlier years consider to be one of the best hotels but now it is no longer. Employee at the reception were not trained well and a lot of mistakes with reservation center. Hotel service is not offered on the level you expect. actually nobody cares including their management. smell is every where on the floor i am in due to cleaning and it was stinking. Room service after the order and it reaches your room, they ask for cash only and as usual they forget to bring other items like bread to be part of the order. Housekeeping do not care or listen. we have asked for iron and table, we had left the hotel and it was not provided. in addition, you ask them to clean the room, they do not do it. you must phone them 2 or 3 times to do it. in regards to complaining, i complained many times and unfortunate, they promise to convey it to the manager but no reply or even a message to me. I promised my self and family will not book again in this really bad hotel.

4/10 Poor

newcastle, uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Very unsatisfied first day the room was not clean lots of dust and bathroom not clean up to standards , damping all over. Staff were very helpful to be honest moved us to another room slightly better and then moved us to third room next day which was ok

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice&comfortable hotel
good

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Journey
Overall it was good stay

8/10 Good

Hakim, Dallas Tx

Liked: Staff & service, property conditions & facilities
Nice hotel close to Haram
This is a nice hotel. I had a little gotcha with respect to my booking. I had booked and Executive room with a King Bed but turns out ( documented by the hotel) the hotel had received a booking for a room with two twin beds, and the hotel did not respect my reservation and asked me to call Expedia. The hotel is pretty nice, it is a good 10 to 15 minute walk to Haram, but they also have a 24 hour shuttle which is only available sparingly.

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel budget one
It was good near to haram but to muh construction around u cannot sleep if come from Fajar prayers and breakfast was not tht good