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Tótem Madrid Hotel

4.0 star property
VIP Access

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Photo gallery for Tótem Madrid Hotel

Front of property
Check-in/check-out kiosk
43-inch flat-screen TV with digital channels, TV
Lobby
Premium bedding, down duvets, pillow-top beds, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pet-friendly
  • Room service
  • Breakfast available

Explore the area

Map
Hermosilla, 23, Madrid, Madrid, 28001
  • Gran Via
    ‪19 min walk‬
  • El Retiro Park
    ‪4 min drive‬
  • Puerta del Sol
    ‪6 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Studio Suite (single use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Studio Suite (single use)

  • 35 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Penthouse (single use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Penthouse (single use)

  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Premium bedding, down duvets, pillow-top beds, minibar

Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Corner (Single Use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, Corner (Single Use)

  • 32 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Studio Suite

Premium bedding, down duvets, pillow-top beds, minibar

Junior Studio Suite

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room Single Use

Premium bedding, down duvets, pillow-top beds, minibar

Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Deluxe Double Room Single Use

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Double Room Single Use

  • 22 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Penthouse

Premium bedding, down duvets, pillow-top beds, minibar

Junior Penthouse

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, Corner

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Tótem Madrid Hotel

Luxury hotel with a 24-hour fitness center and a 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Tótem Madrid Hotel offers 64 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tótem Madrid Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Castellana. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Paseo de la Castellana and 11 minutes by foot from Puerta de Alcalá
  • Airport, train station pick-up, and train station drop-off shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Tótem Madrid Hotel. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11 AM.
Tótem Madrid Hotel has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Parking on site (EUR 36 per night)

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: EUR 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 28 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 77.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 26 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: EUR 36 per night
  • Pet fee: EUR 28 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 77.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Tótem Madrid Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Totem Madrid
Hesperia Hermosilla Hotel
Hesperia Hermosilla Hotel Madrid
Hesperia Hermosilla Madrid
Totem Madrid
Tótem Madrid Hotel Hotel
Tótem Madrid Hotel Madrid
Tótem Madrid Hotel Hotel Madrid
TOTEM Madrid Small Luxury Hotels of the World

Tótem Madrid Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 475 out of 643 reviews
Rating 8 - Good. 130 out of 643 reviews
Rating 6 - Okay. 23 out of 643 reviews
Rating 4 - Poor. 9 out of 643 reviews
Rating 2 - Terrible. 6 out of 643 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice and contemporary design. Staff is very friendly and helpful. Javier at the front desk and Thiago one of the bell boys are very helpful!! I will definitely stay back there very soon!
Stayed 2 nights in Jan 2025

10/10 Excellent

elle, san juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location. hotel is very clean and modern.
Stayed 2 nights in Jan 2025

8/10 Good

Katharine

Stayed 1 night in Dec 2024

4/10 Poor

Gaston

Stayed 1 night in Dec 2024

10/10 Excellent

Herbert

Stayed 3 nights in Nov 2024

10/10 Excellent

gregorio ricardo

Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Wonderful staff. Would definitely stay here every time I’m in Madrid.
Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Room was small but very confortable. The best shopping just steps away. I had a quick dinner at the bar, excellent ambiance and great food, as well as the breakfast Will definitely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

lorena

M
Stayed 3 nights in Nov 2024

10/10 Excellent

Elaine

Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Annick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Andres

Stayed 2 nights in Sep 2024

10/10 Excellent

Vincent

Stayed 1 night in Sep 2024

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect , wonderful place
Stayed 4 nights in Sep 2024

10/10 Excellent

Maria Alexia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ximena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was nice and clean
Stayed 1 night in Aug 2024

6/10 Okay

Marc

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Third time….and last
Overpriced. Poor attitude from several front desk staff. They really despite tourists from Mexico. Not staying there again. I will try Wipton on Jorge Juan.
Stayed 3 nights in Aug 2024

10/10 Excellent

Erika, new york

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Alfonso

Stayed 1 night in Aug 2024

10/10 Excellent

Catalina, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always fabulous to stay at Totem in Madrid
Stayed 1 night in Jul 2024