I was appalled when I saw the kitchen you provided. It was not only disappointing but also broken. I immediately asked the concierge to change the room, but to my dismay, the next one I was given was reeked of cigarette smoke, making it utterly disgusting. I fail to understand how you can advertise this as a 4-star hotel and rent out such substandard rooms.
Subsequently, I approached the concierge again, only to be assigned a third room in terrible condition. The carpet was dirty and malodorous, and the kitchen appeared to have been neglected in cleaning. A 4-star hotel, really?!
Finally, I was given a fourth room, which was marginally better but still unclean and appeared as though it had not been properly tidied. The bed was appalling, and the bed linens were visibly dirty. This is a blatant misrepresentation of a 4-star hotel!
I have attached photographs as evidence of the dismal conditions I encountered during my stay. I fully expect a full refund due to this false advertising, which can only be described as a scam targeting your customers. It is my hope that other potential customers will not fall victim to being cheated and deceived, just as I was with this 2-star hotel posing as a 4-star establishment.
Lastly, I cannot comprehend why the person at the reception did not provide me with the standard of service expected from a 4-star hotel.