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PCM Forum Alcalá

4.0 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for PCM Forum Alcalá

Sun deck
Porch
Lobby
Lobby sitting area
Suite

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

Map
Calle de Bulgaria, 2, Alcala de Henares, Madrid, 28802
  • Puerta de Madrid
    6 min walk
  • Terraza Hotel Rafael Alcalá
    2 min walk
  • Alcalá de Henares Station
    17 min walk
  • Madrid (TOJ-Madrid-Torrejon)
    17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Double or Twin Room (2 Adults + 1 Child)

Down duvets, in-room safe, desk, blackout curtains

Standard Double or Twin Room (2 Adults + 1 Child)

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double or Twin Room (Parking included)

Down duvets, in-room safe, desk, blackout curtains

Standard Double or Twin Room (Parking included)

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, 1 Double or 2 Single Beds

Down duvets, in-room safe, desk, blackout curtains

Superior Room, 1 Double or 2 Single Beds

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room (3 Adults)

Down duvets, in-room safe, desk, blackout curtains

Superior Double or Twin Room (3 Adults)

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double or Twin Room

Down duvets, in-room safe, desk, blackout curtains

Standard Double or Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room (2 Adults + 1 Child)

Down duvets, in-room safe, desk, blackout curtains

Superior Double or Twin Room (2 Adults + 1 Child)

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double or Twin Room (3 Adults)

Down duvets, in-room safe, desk, blackout curtains

Standard Double or Twin Room (3 Adults)

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

PCM Forum Alcalá

Hotel with a 24-hour front desk, near Magisterial Cathedral of Saints Justo and Pastor
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a spa tub, a business center, and conference space.
PCM Forum Alcalá offers 132 accommodations with laptop-compatible safes and hair dryers. Beds feature down comforters. LCD televisions come with satellite channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at PCM Forum Alcalá. During your stay, you're just a quick walk from Puerta de Madrid. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Laventae
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Within a 15-minute walk of Magisterial Cathedral of Saints Justo and Pastor and Cervantes Birthplace Museum
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 9472 square feet (880 square meters) and includes conference space. A spa tub, a terrace, and multilingual staff are also featured at the business-friendly PCM Forum Alcalá. Parking is available for a fee.

This 4-star Alcala de Henares hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Laventae - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Covered self parking on site (EUR 17.60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: EUR 16.50 for adults and EUR 6 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Laventae

Things to do

  • A hot tub

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (9472 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 35.2 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16.50 for adults and EUR 6 for children
  • Covered self parking fee: EUR 17.60 per night
  • Rollaway bed fee: EUR 35.2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Rafaelhoteles Forum Alcalá
Rafaelhoteles Forum Alcalá Hotel
PCM Forum Alcalá Hotel
Rafaelhoteles Forum Alcalá
PCM Forum Alcalá Alcala de Henares
PCM Forum Alcalá Hotel Alcala de Henares

PCM Forum Alcalá Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 218 out of 523 reviews" "
Rating 8 - Good. 204 out of 523 reviews" "
Rating 6 - Okay. 61 out of 523 reviews" "
Rating 4 - Poor. 25 out of 523 reviews" "
Rating 2 - Terrible. 15 out of 523 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

María Belén

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Víctor

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

ANA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay
Customer service at front desk was friendly and informative. Unfortunately, the cleanliness at the hotel was poor. Our side table was covered in food crumbs, the bathroom did not appear to have been cleaned, and the upstairs deck was unkept.
Stayed 1 night in Jul 2024

10/10 Excellent

Scott

Business traveller
Stayed 3 nights in Jul 2024

8/10 Good

Eneko

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Eneko

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2024

4/10 Poor

John, Alhambra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is haft empty and still selling the room on line but told me that it is fully booked and upgrade is not possible. The VIP perk is a bottle of water. Free breakfast and free parking is not honored. I suggest Expedia to remove those hotels that do not honor VIP access from the VIP access list. It is unfair for those hotels that honor their VIP perks.
Stayed 1 night in Jun 2024

4/10 Poor

Mazen

Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si no fuera por el picnic, habría sido genial.
El hotel en general me pareció que estaba muy bien, aunque apenas pudimos disfrutarlo, ya que sólo estuvimos unas horas. Al adelantar nuestro vuelo no pudimos desayunar allí, por lo que pedimos que nos prepararan un picnic, que resultó muy malo. El sandwich de dos pisos sólo llevaba relleno en uno de ellos, el otro era sólo pan. Además, un paquetito de galletas maría, un plátano y una botella de agua. Por lo que había pagado por el desayuno ya se podían haber esmerado un poco más en el picnic.
Stayed 1 night in May 2024

10/10 Excellent

Mayrin

Stayed 3 nights in May 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente Hotel
Todo excelente, muy comoda nuestra cama, quizas un poco caliente para mi gusto, no pudimos mejorar la temperatura desde nuestra habitacion, tuvimos que pedir a recepcion que hicieran algo al respecto. A nuestro regreso a Alcala de Henares, definitivamente regresaremos a este Hotel
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not bad but next time will go to different hotel
Room was clean but bins were full of trash. Lock did not work properly and hotel have only one iron to share for all the guests. Swimming pool on the on the roof was not working and without water in the mid of May.
Stayed 1 night in May 2024

10/10 Excellent

María Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Yosleidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel son muy amables y eficientes. La localizacion muy convieniente, comida muy buena. The staff were very professional and friendly, very good location and price, clean and comfortable, excellet food
Stayed 5 nights in May 2024

10/10 Excellent

glen

Stayed 2 nights in Apr 2024

8/10 Good

ROBERT

Stayed 2 nights in Apr 2024

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

gabriela

Stayed 2 nights in Mar 2024

8/10 Good

Carlos

Stayed 1 night in Feb 2024

10/10 Excellent

HOWARD

Stayed 1 night in Feb 2024

10/10 Excellent

Z

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situated in a perfect place to explore Alcala. Great hotel and good experience
Stayed 1 night in Dec 2023