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Hotel Los Condes

3.0 star property

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Photo gallery for Hotel Los Condes

Exterior detail
Reception
22-inch LED TV with cable channels, TV
Lounge
Egyptian cotton sheets, premium bedding, down duvets, minibar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Calle Libreros,7, Madrid, Community of Madrid, 28004
  • Gran Via
    ‪2 min walk‬
  • Lope de Vega Theatre
    ‪3 min walk‬
  • Plaza de España - Princesa
    ‪3 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Family Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Family Room

  • 20 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

Egyptian cotton sheets, premium bedding, down duvets, minibar

Double Room Single Use

  • 18 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Triple Room

  • 21 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Single Room

  • 10 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Double or Twin Room

  • 18 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds OR 1 Queen Bed

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About this property

Hotel Los Condes

Hotel with a 24-hour front desk, steps from Gran Via
Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Los Condes offers 68 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 22-inch LED televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of Hotel Los Condes's great location. During your stay, you're just a quick walk from Gran Via. You'll find features like free WiFi in public areas, plus a bar and a coffee shop/cafe. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gran Via and 9 minutes by foot from Puerta del Sol
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel Los Condes.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
24-hour room service is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 12 per person
  • 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Family friendly

  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Accessibility

  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 22-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests who have booked a room with the airport transfer included must contact the nearest Aero City Airport Shuttle desk on arrival at the airport or alternatively call the hotel.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12 per person
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Hotel Los Condes
Best Western Hotel Los Condes Madrid
Best Western Los Condes
Best Western Los Condes Madrid
Hotel Los Condes Hotel
Hotel Los Condes Madrid
Hotel Los Condes Hotel Madrid
Best Western Hotel Los Condes

Hotel Los Condes Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 315 out of 1004 reviews
Rating 8 - Good. 432 out of 1004 reviews
Rating 6 - Okay. 196 out of 1004 reviews
Rating 4 - Poor. 46 out of 1004 reviews
Rating 2 - Terrible. 15 out of 1004 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

KARLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel, lo recomiendo y yo volveria a quedarme. Queda en un lugar muy accesible a compras, comida, actividades, puntos de interés, limpio, tranquilo. Incluye desayuno, no tiene mucha variedad, pero al menos aprovechamos a comer y hacer las actividades diarias desde temprano.
Stayed 7 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Once located in hotel could walk to all the sites. Metro close by also. Room was well appointed but there was a tight squeeze to walk around the bed in the room double bed single use. Blinds on window could not be opened so no view. Happy with location. Did not have the breakfasts. Safe and quiet. Would stay here again.
Stayed 3 nights in Nov 2024

8/10 Good

Maylen

Stayed 4 nights in Nov 2024

6/10 Okay

Tania, Miami

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was ok but pillows were hard to sleep on. There were only bottles of soap/shampoo attached to wall where it was difficult to use if you wanted to wash underwear as bottles could NOT be removed from holder. They did not replace the toiletries and had to ask for tissues as only provide to small packets of 3 tissues each. Same goes for wet bar if you drank anything it was charged but not replaced unless asked for. A few of front desk workers were not very friendly. BTW what hotel has a door to street in bathroom? This was mind boggling! I would not recommend this hotel although very close to Gran Via which was only good thing!
Stayed 5 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A nice place to stay in Madrid! The location is excellent, just a couple of blocks from Gran Via, within walking distance to major attractions and Metro stations. However, a downside is the lack of individual control over the A/C system in the rooms. We were informed that the temperature is set for the entire hotel and cannot be adjusted by room. As a result, we experienced a temperature of 77°F at night.
Stayed 3 nights in Nov 2024

10/10 Excellent

Martha, SO PADRE ISLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as described!
Stayed 3 nights in Nov 2024

6/10 Okay

Arnon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Stefania

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 2 nights in Oct 2024

6/10 Okay

Suresh

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Great staffs and helped during the stay. The renovation of the lobby was a bit inconvenient but overall was hood
Stayed 4 nights in Oct 2024

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Location close to all the main attractions. Bars and restaurants so many to choose in the area. Shops amazing. Walking distance to Real Palace. Hotel offers breakfast at a good price. Staff were lively and polite
Stayed 2 nights in Oct 2024

6/10 Okay

Pablo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pablo Quintero
The hotel was nice, but on the day we arrived Carmen from the reception told us that the A/C was not working that time of the year, only the heater. The first night we had to sleep with the windows opened, but the noises from the street hardly let us sleep. The next day I spoke to Luis Miguel, the hotel manager and to Antonio from the reception (both were very nice), and the manager told us that noy even the heater was working, but he installed the A/C for our room. The space on our triple room was very limited because they just added a third bed to make it a triple room. That was a shame because the hotel was very nice as well as the breakfast. Thank you Antonio and Luis Miguel for being so nice and accommodating..
Stayed 2 nights in Oct 2024

10/10 Excellent

ana

Stayed 2 nights in Oct 2024

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, central location and friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2024

10/10 Excellent

IRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, muy limpio, staff muy amables.
Stayed 4 nights in Aug 2024

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo de 10!
Stayed 3 nights in Jul 2024

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very well situated…only 10 feet by Gran Vía. Everybody was wonderful, from Antonio to Carmen at the entrance. The only thing is that the city of Madrid Doesn’t clean around and is dirty all around the hotel. Inside the hotel clean and nice!
Stayed 9 nights in Jul 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value but very quiet for a central location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Eduardo, Managua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashion very good hotel in very convenient location
Stayed 5 nights in Jul 2024

10/10 Excellent

Eduardo, Managua

Liked: Staff & service, amenities, property conditions & facilities
Great hotel with very good breakfast in convenient yet quiet location
Stayed 1 night in Jul 2024

10/10 Excellent

Darren

Stayed 4 nights in Jul 2024

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in alley kinda of dark area. But it is close to Gran Via. You can walk to most major tourist areas. Metro station near by as well. Lots of places to eat. Some local and lots of American fast food. Hotel was nice and roomy. Elevators available. Beds a bit hard so had a hard time falling asleep. Staff friendly and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel con buena ubicación muy cerca de Gran vía, estaciones del metro, bus de turismo, restaurantes y tiendas. El Staff siempre con una sonrisa dispuestos a ayudar. Los chicos del restaurante muy amables. Estuvimos muy contentos durante nuestros días en Madrid. Muy recomendado.
Stayed 4 nights in May 2024

8/10 Good

Johnny, Wroclaw

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is a bit old. It is important to mention that the cleanliness of the rooms was very good however the room was old. The shower did not work properly. On the other hand, the staff was very friendly and pleasant. The location of the hotel is not the best in relation to the neighborhood, because it is not nice but it is extremely close to Gran Via where everything is and that is very valuable.
Stayed 4 nights in Jun 2024