10/10 Excellent
James
Travelled with partner
3 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property for us. We enjoyed being on the front of the building overlooking the plaza. Some might not appreciate the noise, but we found the spirit in the street as joyful & entertaining. Our room was basic but had the space we needed. The bathroom was really nice for a hotel in this price range. We had a mini-fridge. I would have like an electric tea kettle. Most of the staff was tremendous. The women we had the first day & most days was amazing. She helped with several needs/queries, incuding leaving our luggage after our early overseas flight. Her English was as good as mine. I had two curt encounters with a male staff. He was determined not to try to communicate, even when I tried broken Spanish. My 76 y.o. partner fell & gashed his leg. We asked for an extra pillow to elevate his leg. He pretended to have no idea what I was saying, until I pointed to a picture. He insisted there were no extra pillows in the entire building. The next day, I clearly saw two brand new pillows in the laundry room. BUT everything else about this modest hotel was sweet. Amazingly convenient to public transportation. Metro & bus stop immediately across the street. Bus service directly to train station, Place de Mayor, Puerto del Sol. Several pleasant restaurants on our plaza. Really pleased.
James
Stayed 8 nights in Oct 2024