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White Lace Motor Inn

4.0 star property

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Photo gallery for White Lace Motor Inn

Outdoor pool, open 7:30 AM to 8:00 PM, pool loungers
Front of property
One Bedroom Apartment | Private kitchenette
Desk, iron/ironing board, free WiFi, bed sheets
BBQ/picnic Area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
73 Nebo Rd, West Mackay, QLD, 4740
  • Caneland Central
    ‪2 min drive‬
  • Mackay Enertainment and Convention Centre
    ‪2 min drive‬
  • Mackay Base Hospital
    ‪3 min drive‬
  • Mackay, QLD (MKY)
    ‪6 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | Living area

One Bedroom Apartment

  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Disabled Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Disabled Twin Room

  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Queen

Superior Queen

Superior Queen

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Spa

Superior Spa

Superior Spa

  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Two Bedroom Family Room

Two Bedroom Family Room

Two Bedroom Family Room

  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Courtyard Twin

Courtyard Twin

Courtyard Twin

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Studio 6

Studio 6

Studio 6

  • 86 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 King Bed OR 6 Twin Beds

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About this property

White Lace Motor Inn

Colonial motel with free breakfast and an outdoor pool
An outdoor pool, a snack bar/deli, and dry cleaning are available at this motel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite.
White Lace Motor Inn offers 37 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels and first-run movies.

Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the motel include an outdoor pool.

Children under 13 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at White Lace Motor Inn. During your stay, you'll be within walking distance of Mackay Base Hospital. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Just a 1-minute drive from Mackay Regional Botanic Gardens and a few minutes from Caneland Central
There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly White Lace Motor Inn. Self parking is free.

Smoking is allowed in designated areas at this 4-star Mackay motel.

Guests are served free on-the-go breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM. The motel hosts a free manager's reception daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Free Light Breakfast Bar

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Freezer
  • Microwave
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 7:00 PM) and Saturday - Sunday (8:30 AM - 7:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 7:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:30 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

White Lace Motor Inn West Mackay
White Lace Motor Inn
White Lace Motor West Mackay
White Lace Motor
White Lace Motor Inn Motel
White Lace Motor Inn West Mackay
White Lace Motor Inn Motel West Mackay

White Lace Motor Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 414 out of 854 reviews
Rating 8 - Good. 309 out of 854 reviews
Rating 6 - Okay. 87 out of 854 reviews
Rating 4 - Poor. 29 out of 854 reviews
Rating 2 - Terrible. 15 out of 854 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Sertpornsiri

Travelled with partner
Liked: Staff & service
Not to bad
Stayed 1 night in Jan 2025

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location but very noisy an property could do with refurbishment
Stayed 1 night in Jan 2025

2/10 Terrible

Zane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service and Rooms are SICKENING

I arrived at 12pm and the reception was unmanned so I rang the number on the door and the man said, yeah mate someone will be back in an hour! (Which Hotel or Motel closes during the day for lunch). So that’s the first issue. The man was very short and sharp with greeting me when I came back and made a major point that breakfast is closed at 8:30AM sharp. I got to the room after taking a while to find it coz all the signage has come off and I sat on the bed and it collapsed. I looked underneath and the two end wheels had clearly come out but no one bothered to put them back in. They were just shoved under the bed. I then heard this vibrating noise every 30 seconds to a minute and it was annoying so I complained about that and advised him of the bed and he says, oh **** No mention of changing rooms or fixing it. He said, Monday morning we will attend to it. I then contacted Hotels.com and asked what can I do about a refund or get a free night the next night. They contacted him and he was obviously having a bad day and he came over, knocked on the door, Told me to leave the property and I had 15 minutes to get out. He was looking around the room for the key and snatched it off me and stormed off. I tried to reason with him but he was not having anything to do with it. I don’t recommend to stay in the White Lace. Extremely bad service and rooms and just a bit of a joke.
Stayed 1 night in Dec 2024

2/10 Terrible

Jay

Disliked: Staff & service, property conditions & facilities
Didn’t serve Breakfast after being mention that it’s including stay.
Stayed 1 night in Dec 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Twilla

Stayed 1 night in Dec 2024

4/10 Poor

Sarah

Travelled with family
Disliked: Property conditions & facilities
The rooms are vey dated and need renovating badly. The free breakfast was terrible all the cereals were stale.
Stayed 1 night in Dec 2024

8/10 Good

Abbey

Stayed 2 nights in Nov 2024

2/10 Terrible

Ryan

Disliked: Cleanliness
Unfortunately had car trouble & didn’t get there
Stayed 1 night in Dec 2024

6/10 Okay

Deborah

Travelled with partner
Liked: Property conditions & facilities
Property was very dusty and also had hairs in the bathroom from the previous clients Room smelt very musty
Stayed 1 night in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Property has character
Stayed 3 nights in Nov 2024

6/10 Okay

Sonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t as clean as it should be bed linen didn’t fit the entire bed only came up half way so only the body was only on half mattress Aircon very dirty not cleaned Mould on the door and hinges
Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Suzanne

Disliked: Property conditions & facilities, room comfort
Omg , we stayed in number 27 ,paid for a double bed and queen , then person next door was screaming cause kids were playing the game knocking and run omg, the the reception manager was abrupt and bid rude , however room clean establishment little bit run down , felt unsafe
Stayed 1 night in Nov 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Carolyn

Business traveller
Liked: Staff & service
Staff member pleasant. Room conditions poor - no smoke alarm (found alarm cover in cupboard), servery bench repairs not finished and door handles missing, black hair in bottom drawer of vanity (my hair is blonde), vanity plug damaged and constant hum in room (unable to locate)
Stayed 1 night in Nov 2024

8/10 Good

Kassandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great motel

Great motel, 3 night stay for business. Great staff
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Looks great from outside but room was terrible

Unfortunately one of the most rundown dirty motels we’ve ever stayed in. I didn’t take my shoes off as the carpet was that stained it was disgusting. Very old and outdated.
Stayed 1 night in Oct 2024

10/10 Excellent

Tarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and the bed was very comfortable. We had a good nights sleep.
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Manager was very accommodating and it was a hassle free, enjoyable stay. Our room was massive, plenty of cupboard space, the entire place was free of riff raff and all other guests were comfortable and socialised with ease
Stayed 1 night in Oct 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024