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Riviera Mackay

4.0 star property

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Boating
Beach
One Bedroom Riverview Apartment with balcony | Living room
One Bedroom Riverview Apartment with balcony
Hiking

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Washer
  • Barbecue grill
  • Outdoor space
  • Air conditioning
  • Kitchen

Explore the area

Map
5 - 7 Nelson St, Mackay, QLD, 4740
  • Bluewater Lagoon
    ‪3 min walk‬
  • Caneland Central
    ‪3 min walk‬
  • Artspace Mackay
    ‪8 min walk‬
  • Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

View all photos for Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony

Two Bedroom Apartment with balcony

  • 75 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Riverview Apartment with balcony

One Bedroom Riverview Apartment with balcony | Living room

One Bedroom Riverview Apartment with balcony

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • River view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Two Bedroom Riverview Apartment with balcony

42-inch LED TV with satellite channels, TV, DVD player

Two Bedroom Riverview Apartment with balcony

  • 75 sq m
  • 2 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Apartment with balcony

One Bedroom Apartment with balcony

One Bedroom Apartment with balcony

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Riviera Mackay

Aparthotel units in Mackay with kitchens and furnished balconies
Along with a rooftop terrace, this smoke-free aparthotel has self parking and concierge services. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a washer/dryer and a dining area, while an LED TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is available once per stay.
Riviera Mackay offers 28 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, designer toiletries, and hair dryers.

This Mackay aparthotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered once per stay and in-room massages can be requested. Housekeeping is provided on a limited basis.

Our customers tell us they can't get enough of the overall property condition at Riviera Mackay. During your stay, you're just a quick walk from Bluewater Lagoon. Enjoy features like free WiFi in public areas, plus a rooftop terrace and dry cleaning service. Built in 2015, this upscale aparthotel has 28 apartments on 11 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a furnished balcony
  • Free WiFi
  • Self parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Bluewater Lagoon and 3 minutes by foot from Caneland Central
As a guest of Riviera Mackay, you'll find a rooftop terrace, barbecue grills, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly Riviera Mackay also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Mackay aparthotel is smoke free.

Languages

English

Property amenities

Internet

  • Free WiFi

Parking and transport

  • Uncovered self parking on site (AUD 7 per day)
  • Uncovered extended parking on site (AUD 7 per day)
  • Height restrictions apply for on-site parking

Family friendly

  • Cots (infant beds): AUD 10.0 per stay

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils
  • Electric kettle
  • Freezer
  • Toaster

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Designer toiletries
  • Hairdryer

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 42-inch LED TV with satellite service
  • DVD player

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Terrace
  • Barbecue

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • In-room massages
  • Restaurant dining guide

Location highlights

  • Near the boardwalk
  • Near the airport
  • In the shopping district
  • In the city centre
  • Near outlet shopping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher

General

  • 28 rooms
  • 11 floors
  • 1 building
  • Built in 2015

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The property charges 1.9 percent for credit card payments
The front desk is open Monday - Saturday (9:00 AM - 5:30 PM) and Saturday - Saturday (9:30 AM - 5:30 PM)
Guests will receive an email 48 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Reception hours are 10 AM-2 PM on public holidays.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 200.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 7 per day
  • Uncovered extended parking fee: AUD 7 per day
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Saturday: 9:00 AM - 5:30 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riviera Mackay Apartment
Riviera Mackay
Riviera Mackay Mackay
Riviera Mackay Aparthotel
Riviera Mackay Aparthotel Mackay

Riviera Mackay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 299 out of 422 reviews
Rating 8 - Good. 90 out of 422 reviews
Rating 6 - Okay. 19 out of 422 reviews
Rating 4 - Poor. 14 out of 422 reviews
Rating 2 - Terrible. 0 out of 422 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's in a great location and so easy to walk to the shops and restaurants. The property was nice and clean.
Stayed 3 nights in Sep 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2024

10/10 Excellent

Guy

Business traveller
Liked: Cleanliness, amenities, room comfort
Stayed 6 nights in Sep 2024

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, room comfort
Comfy stay. Nice restaurants close by.
Communication via email fine. Communication via phone confusing and annoying. Stating we needed to pay? Then stated needed credit card for bond. Couldn’t find purse tried to ring numerous times gave up arrived before reception closed. Receptionist lovely. Easy check in. Room comfortable had all we needed. Rooftop area an added bonus for view. Check out smooth. Then another phone call stating couldn’t find keys same lady as day before
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Will not stay again.
Booked a balcony room but was told i couldn't use c the balcony due to loose tiles. Doors were cable tied together but i did manage to open bedfoom door for some fresh air. Carpets dirty and disgusting. Mould on bedside lamp shades and blinds. General lack of care and maintenance.
Stayed 1 night in Jul 2024

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, amenities
Paying for parking in Mackay. Just milking people
Stayed 2 nights in May 2024

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Allan

Liked: Cleanliness, room comfort
Riviera is the Best
The best place to stay in Mackay
Stayed 7 nights in Apr 2024

4/10 Poor

David

Business traveller, Travelled with partner
Disliked: Cleanliness
I didn’t think to choose non smoking because I didn’t think any shared accommodation allowed it anymore. The floors were sticky, it wreaked, there was tar on almost every surface. It was a bit more run down than it looked on pics. Some of the kitchen utensils were old and scratched up. The service was friendly though and the building easy to access.
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
No daily servicing, cleanliness not to the standard expected for the review - bathrooms were very dirty / mouldy. Given the review we expected the facility to be in better condiction, walls had alot of damage, rooftop floor was not open, receptoin only manned Mon-Fri during work hours.
Stayed 5 nights in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property with gated parking. The thing I felt uncomfortable with, was check in. There was no one there and i had to give out my visa number over a speaker and hope nobody else was listening.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, room comfort
Stayed 14 nights in Feb 2024

10/10 Excellent

Allan

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Riviera is our preferred accommodation in Mackay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Anand

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern. Very comfortable stay. View of the river from the balcony was phenomenal
Stayed 2 nights in Jan 2024

10/10 Excellent

Danny

Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Stayed 7 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Comfort at a price - since we last stayed, they have implemented a car parking charge probably to pay for the cost of the new door locks that the receptionist took pains to tell us had been out in recently, We were even told that although the tea and coffee were complimentary, we would t be able to get any more ! Should have been wonderful quality for that but only mediocre. Good standard of cleanliness except for the rusty very very small pedal bins to service the room - they obviously only have us enough teabags so that we didn’t overflow the bins!!
Stayed 1 night in Nov 2023

10/10 Excellent

Alistair

Liked: Cleanliness, property conditions & facilities
Nikki was very generous sorting out possibilities for our stay for mums birthday . We were very comfortable on the higher floors in 2 bedrooms and 2 bathrooms. Thank you - see you again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment, the service, cleanliness and convenience is the best we have experienced in over 20yrs of visiting Mackay. I definitely recommend this hotel.
Stayed 5 nights in Nov 2023

6/10 Okay

MARK

Travelled with family
Close to Blue Lagoon Waterpark and Canelands. Apartments have some age and quite worn through heavy rental traffic.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melinda

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Allan

Liked: Cleanliness, room comfort
The best place to stay in Mackay
Stayed 5 nights in Oct 2023