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The Marco Polo

4.0 star property

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Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Deluxe Spa Room
Exterior
Deluxe Family Room
Deluxe Spa Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Jubilee Park
    ‪20 min walk‬
  • Caneland Central
    ‪2 min drive‬
  • Mackay Enertainment and Convention Centre
    ‪2 min drive‬
  • Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Standard King Room

Standard King Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Similar properties

Exterior

Mackay Resort Motel

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (925)
Mackay Resort Motel

About this property

The Marco Polo

Suburban Mackay hotel in West Mackay with free parking
Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite. Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at The Marco Polo. During your stay, you'll be within walking distance of Jubilee Park. Enjoy features like free self parking, plus an outdoor pool and dry cleaning service.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 2-minute drive from Caneland Central and a few minutes from Mackay Enertainment and Convention Centre
As a guest of The Marco Polo, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. The business-friendly The Marco Polo also features concierge services, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Free self parking is available.

This Mackay hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Dry-cleaning service
  • Front desk (limited hours)
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 22-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 620 reviews
Rating 8 - Good. 193 out of 620 reviews
Rating 6 - Okay. 76 out of 620 reviews
Rating 4 - Poor. 17 out of 620 reviews
Rating 2 - Terrible. 18 out of 620 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Bridget

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
:( CLEANING. my shower! the tiles were mouldy, domestos would fix it easily. And bath tub has seen better days. Rest of the room was lovely thanks. Ill be back
Stayed 1 night in Nov 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
What a scam Wot if took my money and no recourse to get my money back The booking company took my money and the hotel marco polo cancelled my booking. What a scam No telephone number to get my money back??????? I am out of pocket and had to book another hotel. Scammers
Stayed 1 night in Nov 2024

8/10 Good

Kaela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking and Bernie handled everything so smoothly with care and great customer support, Thank you ⭐️
Stayed 1 night in Nov 2024

6/10 Okay

Kathleen

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will stay again .
Stayed 1 night in Nov 2024

10/10 Excellent

Marlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great value
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with the check in process, received an upgrade and all the staff were lovely. The room was huge and very comfortable. It was just a little tired around the edges.
Stayed 1 night in Nov 2024

2/10 Terrible

Louise

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was in a disgustising state
Stayed 1 night in Nov 2024

10/10 Excellent

Beverley

Liked: Staff & service, property conditions & facilities
Bernie the manager was most obliging helpful and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although on main Road and under the flight path it was quiet at night. Food at restaurant was unique and provided take away to room. Well maintained for 'older motel'. plenty of power points, comfortable bed.
Stayed 1 night in Oct 2024

10/10 Excellent

Alan, Fernleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great property which provides excellent value for money. Clean spacious room with everything required for eating in. Undercover parking is quite secure. Staff all very friendly. Easy to find and get in and out. Short drive into CBD. Highly recommended.
Stayed 1 night in Oct 2024

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, amenities
Well-appointed rooms with the following issues: - One set of power points were not compliant and potentially a health and safety risk. - The parking bays are an extremely tight squeeze and could so with wider bays.
Stayed 1 night in Oct 2024

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Marion

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Burnie is the best friendliest host at any motel I’ve stayed at. The flowers at reception are as gorgeous as she is!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy as
Stayed 3 nights in Oct 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, Bernie was a great host, my room was ready when I arrived, very neat and tidy and smoker friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

Bridget

Business traveller
Liked: Property conditions & facilities
Very modern. Great prices. Ill be back
Stayed 1 night in Oct 2024

6/10 Okay

Michael

Liked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to the city and to the mountains
Stayed 1 night in Oct 2024

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covered parking outside each unit. Comfortable bed. Good bathroom.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, beautiful spa room, excellent meal
Stayed 1 night in Oct 2024