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Ascott Macau

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ascott Macau

46-inch TV with cable channels
Indoor pool, outdoor pool
Property amenity
Lobby
Bar (on property)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
No. 339 R. Cidade de Braga, Nape, Macau
  • Lisboa Casino
    11 min walk
  • Macau Fisherman's Wharf
    12 min walk
  • Rio Casino
    14 min walk
  • Macau (MFM-Macau Intl.)
    10 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 33 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Noble Suite

Noble Suite

Noble Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Free minibar items, in-room safe, desk, iron/ironing board

Premier Suite

  • 74 sq m
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About this property

Ascott Macau

Luxury hotel with 3 restaurants and a fitness center
3 restaurants, an indoor pool, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Ascott Macau offers 110 air-conditioned accommodations with washers/dryers and minibars (stocked with some free items). Televisions come with cable channels. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Macau hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
During your stay at Ascott Macau, you're just a quick walk from Statue of Guan Yin. Enjoy features like free WiFi in public areas, plus 3 restaurants and an indoor pool.
  • Free WiFi
  • Enjoy a bite to eat at Shun Hin, a seafood restaurant that serves Chinese cuisine
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a sauna
  • 11 minutes by foot from Lisboa Casino and a 4-minute drive from Ruins of St. Paul's Cathedral
Ascott Macau offers its guests a seasonal outdoor pool, an indoor pool, a sauna, and a fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A terrace, multilingual staff, and concierge services are also featured at the luxury Ascott Macau.

Smoking is allowed in designated areas at this 4.5-star Macau hotel.

Shun Hin - This seafood restaurant specializes in Chinese cuisine.
The Mix Western - This restaurant specializes in international cuisine. Open daily.
The Win - This sushi bar specializes in Japanese cuisine. Open daily.
Red House Bar&Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 3 restaurants
  • 1 bar

Restaurants on site

  • Shun Hin
  • The Mix Western
  • The Win
  • Red House Bar&Restaurant

Things to do

  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Washer/dryer

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 110
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 46-inch TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar (some items)
  • Microwave

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Washer and dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during November, December, January, February, March, and April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ascott Macau

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 517.5 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: HKD 517.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Ascott Macau Hotel
Ascott Macau
Ascott Macau Hotel
Ascott Macau Macau
Ascott Macau Hotel Macau

Ascott Macau Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 519 reviews" "
Rating 8 - Good. 229 out of 519 reviews" "
Rating 6 - Okay. 38 out of 519 reviews" "
Rating 4 - Poor. 22 out of 519 reviews" "
Rating 2 - Terrible. 10 out of 519 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

PAULINE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Staffs are very friendly Convenient location
Stayed 4 nights in Nov 2023

2/10 Terrible

Chun Pong

Stayed 1 night in Jun 2023

10/10 Excellent

HOI TO FIONA

Stayed 1 night in Jun 2023

10/10 Excellent

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so much than we expected very nice hotel, bed room/ bathroom was luxurious. we are very happy and would like come back here again. Staff is very very nice and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Josh Andrei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the stay was amazing and the staffs are friendly

8/10 Good

Ho chi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its value for money !
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Read before you wanna book
No free parking, ok, maybe it’s my fault not to check carefully but the indoor pool was rent to a private swimming class and it’s occupied till 7pm on Sunday and it’s not told until I checked in and saw the notice on the desk! And no breakfast available even you are willing to pay
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Jon, Los Angeles

Business traveller
Disliked: Staff & service
I left the property a month ago because of the deadly coronavirus and they refused to give me a refund for the days I wasn’t there. Don’t stay here.
Stayed 15 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Ascott for 3 days and 2 nights. I love our executive suite. It feels like home. However, their wifi is so slow if you’re using your mobile phone but it was fast using a laptop.
Stayed 2 nights in Dec 2019

6/10 Okay

Yuk yee Irene

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious. The bathroom was to die for with amazing view. The buffet breakfast that was included was really good with lots of selection. To top it off, we booked this unit for 3 people. Upon checkin, I was asked if I wanted an extra bed added at no extra cost. Amazing service.
Stayed 1 night in Dec 2019

8/10 Good

David, Singapore

Liked: Cleanliness, staff & service, amenities
This is my 2nd time staying in the Ascott, I was here exactly 1 yr ago too. Initially was given a room on the 3rd floor~ the wooden parquet flooring was badly cracked so I requested for a change. Thnkfully, the receptionist got us a room on the 5th floor whivh was alot better but my only complain was that it reeked of smoke despite being a non smoking room. Generally, I find the location and price for the size of the room good but wish they would upgrade their pillows and have a variery of soft and hard ones.
Stayed 5 nights in Nov 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet sanctuary in a busy casino city
Beautiful lobby, spacious and well-appointed executive suite. Staff at front desk, especially Coey, has been most accommodating. They help celebrate my sister's (who was travelling with us) birthday with a signed card and a birthday cupcake. They made us feel at home.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Oct 2019

10/10 Excellent

Ben, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean rooms and good location. Breakfast was very subpar though, I didn't even eat it as it looked so unappetizing :( I think it's not run but the hotel but an outside mainland restaurant so the quality of the food and staff were bad. Skip the breakfast and eat somewhere else
Stayed 1 night in Oct 2019

8/10 Good

MA. SUZETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good but the buffet breakfast food must be improved to have various choices of viand. The buffet breakfast viand were the same from day 1 to day 5. The fresh fruits are good.
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No guest experience oriented hotel
Overall all experience was below expectation and the whole experiences was not matching the brand standards. From check-in, answering phone-call, staff greetings, amenities in room, and cleanliness of facilities are below non-international chain hotel brands.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A staff at the front desk named Stephanie wasn’t nice and was very condescending for no reason... Everything else and everyone else are actually fine. Good space and good amenities. Will come back, just hope that we won’t be served by Stephanie.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property still considered quite new. The living and kitchen area combined is rather big. Overall would see it as quite spacious and well maintained. Liked the fact that it’s not a casino but near to many of the big ones so the free shuttle buses are around, with the nearest being the MGM Macau. There is also a 24hr MacDonalds literally just across the road.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!
Great location across from MGM Macau and within walking distance to Wynn. Really friendly staff. Spacious, elegant and clean Executive Suite. There were a couple of minor problems in the room - such as a difficult to close bedroom door in the suite, and a kitchen without a single kitchen towel.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
one of the worst traveling experience. Several facts: 1. we arrived at the hotel 4:00pm, but were told the room yet available. We got the room at 6:00pm. 2. the A/C is very noisy, much affecting our sleeping. 3. the quilt is smelly, making us unable to sleep. 4. But badly, I found an opened condom plastic pack under basin.
Stayed 1 night in Oct 2019

10/10 Excellent

WaiHang Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and tidy. Breakfast fantastic.
Stayed 1 night in Oct 2019