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24 Sep 2019 by Front Office
Dear guest, First of all, thank you for staying at Hotel Monastère and for taking the time to share your experience. We greatly appreciate your feedback. Naturally we are disappointed to read that your stay was not completely to your satisfaction. We sincerely apologize for the smell in the room. Did you report this problem to our reception? We are always happy to move you to a different room (if possible)or solve the smell. But again, we are very sorry for the inconvenience! At Café Louis we have a buffet and á la carte breakfast to choose from. We are sorry to hear that you found it overpriced. We do hope your overall experience in Maastricht was a positive one and we would love to welcome you again in the future! Kind regards, Team Monastère & Louis
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business centre and a meeting room are available. Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Hotel Monastère Maastricht. This 4-star Maastricht hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hotel Monastère Maastricht offers 52 accommodations with espresso makers and a safe. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Maastricht hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10:30 AM and at the weekend from 7:30 AM to 11 AM.
Restaurant – This restaurant specialises in French cuisine and serves lunch and dinner. Reservations are required.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 stars.
