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Smartflats - New Yorker

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Smartflats - New Yorker

Panoramic Apartment | Living area
Studio | Living area
Standard Apartment | Living area
Studio | Living area
Front of property

Reviews

4.4 out of 10

Popular amenities

  • Parking available
    Parking available
  • Outdoor space
    Outdoor space
  • Kitchen
    Kitchen
  • Free WiFi
    Free WiFi

Explore the area

Map
86 Dernier Sol, Luxembourg City, Luxembourg, 2543
  • den Atelier
    16 min walk
  • Hotel de la Chambre
    3 min drive
  • Notre-Dame Cathedral
    3 min drive
  • Luxembourg (LUX-Findel)
    20 min drive

Room options

View all photos for Panoramic Apartment

Panoramic Apartment | Living area

Panoramic Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Living area

Standard Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Living area

Studio

  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment

Deluxe Apartment | Living area

Deluxe Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment

Panoramic Apartment | Living area

Panoramic Apartment

  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats - New Yorker

Luxembourg City apartments in Bonnevoie with kitchens
This apartment building features self parking. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests can appreciate conveniences like an electric kettle and a dishwasher, and other amenities include free WiFi and a flat-screen TV.
Smartflats - New Yorker offers 24 accommodations with hair dryers. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and dishwashers.

This Luxembourg City apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

During your stay at Smartflats - New Yorker, you'll be within walking distance of Post and Telecommunication Museum. Self parking (surcharge) is available. This comfortable apartment building has 24 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a flat-screen TV, and a full-sized refrigerator
  • Free WiFi
  • Self parking available for a fee
  • Amenities include a terrace
  • 13 minutes by foot from Post and Telecommunication Museum and a 2-minute drive from den Atelier
Smartflats - New Yorker offers its guests a terrace. The front desk is open around the clock. For a fee, parking is available.

Languages

Dutch, English, French, Spanish

Property amenities

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (EUR 20 per night)

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Toaster
  • Freezer
  • Electric kettle

Bathrooms

  • Towels provided
  • Toilet paper
  • Hairdryer

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lifts

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 24 rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Duve mobile app before check-in

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. Guests are recommended to download the property's Duve mobile app before check-in.

Property is also known as

Smartflats New Yorker
Smartflats - New Yorker Apartment
Smartflats - New Yorker Luxembourg City
Smartflats - New Yorker Apartment Luxembourg City

Smartflats - New Yorker Reviews

Reviews

4.4
Rating 10 - Excellent. 1 out of 64 reviews" "
Rating 8 - Good. 12 out of 64 reviews" "
Rating 6 - Okay. 12 out of 64 reviews" "
Rating 4 - Poor. 10 out of 64 reviews" "
Rating 2 - Terrible. 29 out of 64 reviews" "

4.8/10

Cleanliness

4.8/10

Amenities

4.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Philip

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Problems from the minute we arrived at the property. Door was faulty. Parking garage unavailable. Worst of all was that the lift was broken (we were on the fifth floor with lots of luggage). There’s no one on site, so I had to call the call centre, but did get through. As I was on the call, a guy starts hassling my wife and kids at the car for money. It’s not a safe area. Also, there appeared to be three separate other parties struggling to get in and were outside for ages. Once inside, all the electric blinds were broken. So we were unable to adjust anything. Insufficient linen for the number of guests we had (5). There were no cooking utensils. Two frying pans, one of which was broken. Kettle was broken. What I will say though is that Expedia were good in sorting it out for us afterwards. But avoid Smart Flats under all circumstances.
Stayed 1 night in Aug 2024

4/10 Poor

Shiva Shankar

Travelled with family
Liked: Cleanliness
Could’ve been better stay..
Stayed 1 night in Aug 2024

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
humbling experience... terrible customer service. sketchy on site manager asking for cash for parking that was free, linens for an unmade bed and extra towels. poor communication from operator. dirty and damaged unit (broken glass door)
Stayed 1 night in Aug 2024

2/10 Terrible

Felipe

Code was nevere sent. Arrived at the property and phone assistance dis not work either. We had to go and look for another place where to stay. Quite disorganised.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Neil

Travelled with family
Broken glass everywhere in the stairways
Stayed 2 nights in Jun 2024

2/10 Terrible

Chance

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The shower doesn’t drain, nor does the sink. There is hairs and stains all over both the bed and the pull out couch. The elevator was broken.
Stayed 1 night in Jun 2024

4/10 Poor

Abhishek

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Terrible customer support
We booked 2 apartments. In our property we found - 1) Sink was clogging so can't even brush the teeth 2) the shower door was broken so had to be super careful 3) Blood stain in the bedsheet, but the cleaner was very good. He immediately changed it. 4) No extra bedding for sofa bed. When we messaged the property, all we heard back was - we are sorry to hear.
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Not worth it
Our experience was honestly terrible. We booked this as a last minute necessity and I regret not spending a little more money somewhere nicer. We were given the wrong code to retrieve our key from the lockbox. The front door was falling off its hinges and once we entered, the opposite side of the door handle was on the floor. Needless to say we didn’t feel safe staying here. Had to barricade the door to feel semi-ok spending a few hours here. The floors were dirty and there was a pee stain on the comforter on the pullout bed, along with another pee stain on the couch cushion. On the main bed, the sheets were lackluster with a towel-like material and a “fitted” sheet that wasn’t fitted nor covering the entirety of the bed. Plus, there was hair and dirt on the bed. There was only two bath towels for four of us. The shower door also did not seal properly so water would pool in the bathroom. There was also no extra blankets anywhere in the unit. At least the help number was accessible? Only plus.
Stayed 1 night in May 2024

2/10 Terrible

Kirk

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Katarzyna

Disliked: Cleanliness, property conditions & facilities
Elevator not working. Garage door not working. Window blinds not working. The place has not been well cleaned in a while.
Stayed 1 night in May 2024

8/10 Good

Geoff

Stayed 5 nights in Apr 2024

6/10 Okay

Justin

Travelled with group
Liked: Cleanliness, room comfort
We never got confirmation until reaching out day of check in. The elevator was not working. Faucet handle was falling off. Tv had no stations and no chrome cast available or streaming available.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ignacio

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Atul

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The apartment itself is very nice. Just like it looks in the pictures. It's very well connected with public transportation also. What disgusted us was the cleanliness. The apartment that was assigned to us was smelling horribly and was not cleaned since the last guests left at all. Even the toilets were not flushed. It took us one hour to get it changed. This is ironic as they charge extra for an early check-in. Even though the newer apartment was cleaner, it still was not the cleanest apartment.
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, room comfort
J’ai séjourné pour un soir et heureusement !!! En arrivant sur place les parties communes sont très sales L’ascenseur bloqué au -3 Une fois dans l’appartement, le sol sale Pas de produit pour se laver les mains Et le comble c’est que le canapé lit n’avait pas de draps , la couverture dans le coffre était sans protection et sale ainsi que le matelas Il manquait un coussin Nous étions 4. J’appel pour avoir une assistance Résultat il est tard on ne peut rien faire pour moi ce soir Donc nous nous retrouvons à 4 dans un lit pour 2 Aucun geste commercial et pour un remboursement je dois écrire un mail de contestation. Les avions passent juste au dessus de l’appartement donc pour le calme … Vraiment la pire expérience
Stayed 1 night in Aug 2024

2/10 Terrible

Haval Ebrahim

Disliked: Cleanliness, amenities, property conditions & facilities
Das war sehr schlechte Hotel habe ich bis jetzt reserviert. Leider
Stayed 1 night in Aug 2024

2/10 Terrible

Fernandez Landi

Travelled with family
Disliked: Cleanliness
Organizar mejor
Buenos días a quienes forman parte de este empresa primeramente: el sitio y el aparthotel muy bien es amplio la zona también accesible. En cuanto a limpieza de verdad muy sucio encontramos cosas de otras personas sucias no había sabanas hay que llevar de todo honestamente. Mejoren en eso .
Stayed 2 nights in Aug 2024

6/10 Okay

Guro

Stayed 2 nights in Jul 2024

6/10 Okay

Camélia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
L’hébergement est grand mais pas propres! Poussières au sol, meubles cassé, traces sur le mur, salle de bain sale! Durant mon séjour l’ascenseur ne marchait pas
Stayed 1 night in Jul 2024

2/10 Terrible

Nao

Stayed 1 night in Aug 2024

8/10 Good

Aleksej

Travelled with family and small children
Liked: Amenities
Die Unterkunft könnte man besser ausstatten z.B Geschihr. Schlafsofa war ziemlich mitgenommen. Wir hatten unseres Zimmer im 4OG Aufzug ginge nicht. Dichtungen Kühlschrank und Mikrowelle flogen beim aufmachen raus.
Stayed 1 night in Aug 2024

2/10 Terrible

Fatima

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Room comfort
Pros: Location is perfect. The beds were comfortable. Cons: The elevator was broken. Our flat was in the sixth floor, so with the broken floor and 3 children our stay was horrible.
Stayed 1 night in Aug 2024

2/10 Terrible

Hassatou

Disliked: Cleanliness, room comfort
Je n’ai pas pu accéder à ma chambre !
Stayed 1 night in Jul 2024